Location.com logo
Brand Certified

Sonic Drive-In

3.5
(1862 reviews)

Business Details

2506 Alcoa Hwy, Alcoa, TN
37701, United States
(865) 984-0327

About

Fast Food RestaurantRestaurantAmerican RestaurantChicken RestaurantIce Cream ShopHot Dog RestaurantBreakfast RestaurantBurger JointRestaurant Delivery Service
For more than 60 years, SONIC, America’s Drive-In has built the ultimate dining experience with our drive-in restaurants and we proudly serve our guests in Alcoa, TN. We did it by sticking to what made drive-ins so popular in the first place: made-to-order American classics, signature menu items, and speedy service from friendly Carhops full of fun and personality. Cruise on over to us at 2506 Alcoa Hwy for the ultimate SONIC experience!

Location

Sonic Drive-In
2506 Alcoa Hwy, Alcoa, TN
37701, United States

Hours

Reviews

3.5
1,862 reviews
5 stars
679
4 stars
428
3 stars
251
2 stars
127
1 star
377

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported long wait times, incorrect orders, and poor service from staff, leading to frustration and dissatisfaction.

Food Quality

Many reviews mentioned cold or poorly prepared food, with some customers experiencing food poisoning or receiving the wrong items.

Staff Attitude

Several customers noted rude or unprofessional behavior from staff, contributing to a negative dining experience.

Management Concerns

There were mentions of poor management practices, including understaffing and lack of organization, which affected service quality.

Positive Experiences

Despite the negative feedback, some customers praised specific menu items and noted friendly service from certain staff members.
  • JF
    James Foust
    Feb 17, 2026
    1.0
    The drive through window is absolutely disgusting. It's full of germs and probably bacteria. It's scary gross that they make food here and don't clean their windows and who knows what else they don't clean. I'm second guessing my choices of eating here again. I am scared of becoming ill.
  • GB
    Gary Best
    Jan 8, 2026
    4.0
    Good hamburger. Onion rings are the best among fast food folks.
  • CD
    Chelsea Davis
    Jan 6, 2026
    1.0
    Spent 29 dollars for both burgers to be incorrect and cold in the span of driving 5 minutes back to my house.
  • HH
    Heta
    Jan 1, 2026
    1.0
    Waited 20min for a shake
  • RL
    R L
    Dec 6, 2025
    1.0
    They don't listen. They screwed up the entire order. I asked for ketchup only on a cheeseburger. No ketchup on it. I asked for a Route 44 Cherry Limeade and received a regular sized. They literally put what they wanted on the order. Not what the customer asked for. We had to go to Mc Donald's across the street for ketchup. I also couldn't hear the drive through speaker at first but they could hear me just fine because they read my order back to me and it was still messed up.

Brand Certified Facts from Sonic Drive-In

This information is certified by Sonic Drive-In and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
  • Address
  • Categories
  • Geo coordinates
  • Legal business name
  • Hours of operation
  • Phone number
  • Official website
Syndication Network
Approved business data is pushed to 100+ publishers, including:
+100
Others