Business Details
About
Fast Food RestaurantRestaurantAmerican RestaurantChicken RestaurantIce Cream ShopHot Dog RestaurantBreakfast RestaurantBurger JointRestaurant Delivery Service
For more than 60 years, SONIC, America’s Drive-In has built the ultimate dining experience with our drive-in restaurants and we proudly serve our guests in Alcoa, TN. We did it by sticking to what made drive-ins so popular in the first place: made-to-order American classics, signature menu items, and speedy service from friendly Carhops full of fun and personality. Cruise on over to us at 2506 Alcoa Hwy for the ultimate SONIC experience!
Location
Hours
Reviews
3.5
1,860 reviews
5 stars
678
4 stars
428
3 stars
251
2 stars
127
1 star
376
What are people saying?
AI-generated from recent customer reviews
Order Accuracy
Numerous customers reported issues with incorrect orders, including missing items and wrong food being served.
Service Speed
Many reviews highlighted extremely long wait times, with customers waiting over 30 minutes for their orders.
Staff Attitude
Feedback indicated a lack of professionalism and rudeness from staff, with some customers feeling ignored or dismissed.
Food Quality
Several customers complained about food being cold, not fresh, or poorly prepared, leading to dissatisfaction.
Management Issues
There were mentions of poor management practices, including understaffing and lack of organization, contributing to the overall negative experience.
- GBGary Best4 days ago4.0Good hamburger. Onion rings are the best among fast food folks.
- CDChelsea Davis6 days ago1.0Spent 29 dollars for both burgers to be incorrect and cold in the span of driving 5 minutes back to my house.
- HHHetaJan 1, 20261.0Waited 20min for a shake
- RLR LDec 6, 20251.0They don't listen. They screwed up the entire order. I asked for ketchup only on a cheeseburger. No ketchup on it. I asked for a Route 44 Cherry Limeade and received a regular sized. They literally put what they wanted on the order. Not what the customer asked for. We had to go to Mc Donald's across the street for ketchup. I also couldn't hear the drive through speaker at first but they could hear me just fine because they read my order back to me and it was still messed up.
- HWHolly WheatonNov 25, 20253.0The workers at this location seem kind of lazy. There is one or two that go out of their way. The rest are kind of rude. Also the new half price drinks and slushies instead of all drinks is kind of ridiculous. They also changed something that's called snacky hour which I think is ridiculous. Just bring back the original happy hour