McDonald's

3.5
2475 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
2552 Airport Hwy, Alcoa, TN
37701, United States

Hours

Reviews

3.5
2,475 reviews
5 stars
823
4 stars
542
3 stars
476
2 stars
209
1 star
425

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customer service experiences vary widely, with some praising friendly staff while others report rudeness and poor service.

Order Accuracy

Many customers reported issues with incorrect orders and missing items, leading to frustration.

Food Quality

Food quality is inconsistent, with some customers enjoying fresh and hot meals, while others received cold or poorly prepared food.

Cleanliness

Several reviews mentioned unsanitary conditions in the restaurant, including dirty tables and bathrooms.

Operational Issues

Customers frequently experienced long wait times and issues with the restaurant's hours of operation.
  • SB
    Shelly Beauvais
    1 day ago
    1.0
    Awful. Never again. Cold, really cold food. Ordered a cheeseburger happy meal they gave me cold chicken nuggets, hard as a rock. It's a job I thought almost anyone could do. Now, I begged to differ. Pathetically sad.
  • TF
    The Fam
    2 days ago
    1.0
    Ordered a filet o fish meal with a regular coke, and a mcchicken, mcdouble, and fry. Person at to go window was very absorbed talking to another employee. Fries had no salt, they gave me a diet coke (gross) instead of a regular coke, and most concerning, while eating my filet o fish I bit into a hunk of hard plastic I added tarter sauce to my sandwich and did not see anything on it, so that means the plastic was made into the fish patty. I'm just going to swear off fast food. Y'all are too expensive to be messing up orders AND feeding people plastic. Y'all are lucky I bit it and spat it out, it's big enough to mess up someone's insides. Called and told management, they offered to replace order but I refused (we were on the way to a family event and honestly my appetite ruined) and just requested their management send a message to corporate because this is dangerous. Attached is the hunk of plastic I almost swallowed. I'm concerned they won't actually, hence the review
  • AO
    amy oakes
    Dec 28, 2025
    5.0
    Let me say what a NICE experience one will have at this McDonald’s. The staff is great and professional. They greeted us with a smile and the order was hot fresh ( which iykyk ) and made to order and correct on all accounts. The young lady that took our order was in good spirits and actually seemed as if she enjoyed her job. They are doing something right at this McDonalds!! Other stores need to take notice.
  • DR
    Donna Robert
    Dec 22, 2025
    4.0
    We had breakfast and it was good We do not eat at McDonald's to much but they do have a good breakfast. They do need to toast off the bagels. But they were good.
  • SW
    Sonya Whaley
    Dec 15, 2025
    1.0
    It’s 12/15/25 went 2day at 2pm-ish about 4 days ago I sent my man out there & they left out a large fry & 2pies then 2day when I sent him out there he mentioned that & said is everything in there bc they left out stuff last time “oh yeah it’s in there” they replaced 2 pies & left out my 10pc but made sure the bbq was in there 😳🤯 and the fries look like crap (I change it never usually call these places or even write reviews only reason I did is bc they constantly 4get stuff and things are just too expensive these days & at this point it’s getting ridiculous. Reason I’m even writing this review is bc I probably won’t get through on the phone to them bc I’ve called & they’re not answering, & the other day it took me 4ev to even get through) this is twice in a row and to be honest, they mess it up more times than they get it right. On a good note the lady I spoke with the other day was very friendly.

Frequently Asked Questions About McDonald's

What are the operating hours for dine-in at McDonald's on Airport Hwy in Alcoa, TN?

The dine-in hours are from 4:30 AM to 11:00 PM every day of the week.

When is the drive-thru available at McDonald's on Airport Hwy?

The drive-thru is open daily from 4:30 AM until 1:00 AM the following day.