Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.5
2,456 reviews
5 stars
818
4 stars
537
3 stars
472
2 stars
209
1 star
420
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers frequently reported rude and unprofessional behavior from staff, particularly from management, leading to negative experiences.
Order Accuracy
Many reviews indicated issues with incorrect orders and missing items, causing frustration among customers.
Food Quality
There were numerous complaints about cold, poorly prepared food, with some customers receiving items that were not fresh.
Cleanliness
Several reviews highlighted unsanitary conditions in the restaurant, including dirty restrooms and overall lack of cleanliness.
Operational Hours
Customers expressed frustration over inconsistent operating hours, with reports of the restaurant being closed during posted hours.
- KSKay Shell2 days ago1.0Absolutely the worst Customer Service you will ever encounter in your life here! Drive-thru employee and Possibly Manager, unsure of her title, absolutely should NOT work anywhere near civilization.
- CRChristy ReyesNov 16, 20251.0Wait was ridiculous!! The girl that takes orders is extremely rude and hateful. Only upside was the girl at the second window she was sweet and kind! Wont go back though.
- JSJudy StewartNov 10, 20251.0Came in this past weekend and it was truly terrible. The inside hadn’t been cleaned, tables dirty and the floor was awful. Waited over 20 mins for our FAST food, no one even called our number out just left it on the counter. Mind you we just had 2 happy meals. My daughter’s nuggets were so hard she couldn’t bite them and they wouldn’t replace it, the workers were to busy bickering with each other over being short staffed. Mind you this McDonald’s was very dead, the workers here are so lazy. They even say “this place is a joke.” We ended up saying screw it and walked out and went somewhere else. The only capable person working there is a woman who loves to talk and always has a story to tell, if I see her I know our food will be done right and fresh. She deserves a raise having to deal with the rest of the staff.
- BMBlake MassieNov 9, 20255.0The people here are great, higher than your best expectations.
- EGElijah GarrisNov 4, 20251.0The floor was soaked in front of the counter in the lobby, and the employees were very rude to myself and the other people in the store.
Frequently Asked Questions About McDonald's
What are the operating hours for dine-in at McDonald's on Airport Hwy in Alcoa, TN?
The dine-in hours are from 4:30 AM to 11:00 PM every day of the week.
When is the drive-thru available at McDonald's on Airport Hwy?
The drive-thru is open daily from 4:30 AM until 1:00 AM the following day.
Can I order delivery from McDonald's in Alcoa, and what are the delivery hours?
Yes, delivery is available Monday through Sunday. Delivery hours are 4:30 AM to 10:59 PM Monday to Thursday and Sunday, and 4:30 AM to 11:59 PM on Friday and Saturday.
What payment options does McDonald's accept at this location?
This McDonald's accepts American Express, Android Pay, Apple Pay, cash, Discover, Mastercard, and Visa.
What types of service options are available at this McDonald's?
Services include drive-thru, gift cards, McDelivery, mobile offers, mobile ordering, and WiFi.
Where can I find the full menu and order online for this McDonald's?
You can view the full menu at https://www.mcdonalds.com/us/en-us/full-menu.html and order online via https://mcdonalds.smart.link/mjuu1ggdi or https://mcdonalds.order.online/business/-5579.
Is there a McDonald's app that I can use to order from this location?
Yes, you can order through the McDonald's app available on iOS and Android platforms.
What nearby fast food options are available besides this McDonald's on Airport Hwy?
Nearby fast food options include Wendy's, Sonic Drive-In, Taco Bell, Subway, Pizza Hut, and Bojangles, all within close proximity for varied dining choices.
Are there any hotels near McDonald's on Airport Hwy suitable for travelers?
Yes, nearby hotels include Hampton Inn Knoxville-Airport, Hampton by Hilton, Hampton Inn Knoxville Airport, and Americas Best Value Inn, convenient for travelers visiting the area.
What other dining options are available nearby if I want to try a different cuisine?
Nearby dining options include Applebee's Grill + Bar (American cuisine), Little Italy (Italian restaurant), and other diverse restaurants like Quality Restaurants Concepts and various fast food spots.