Brand Certified
McDonald's
3.4(1802 reviews)
Certified by McDonald's • Mar 01, 2026
Business Details
211 Calderwood St, Alcoa, TN
37701, United States
Certified by McDonald's • Mar 01, 2026
(865) 983-8432
Certified by McDonald's • Mar 01, 2026
http://www.mcdonalds.com/
Certified by McDonald's • Mar 01, 2026
About
Certified by McDonald's • Mar 01, 2026
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Certified by McDonald's • Mar 01, 2026
Hours
Certified by McDonald's • Mar 01, 2026
Reviews
3.4
1,802 reviews
5 stars
601
4 stars
367
3 stars
305
2 stars
166
1 star
363
What are people saying?
AI-generated from recent customer reviews
Service Issues
Customers frequently reported slow service, long wait times, and incorrect orders, leading to frustration and dissatisfaction.
Staff Behavior
There were multiple complaints about rude staff and poor management, with some customers feeling disrespected or ignored.
Cleanliness
The restaurant was often described as dirty, with unclean tables and restrooms, contributing to a negative dining experience.
Food Quality
Many reviews mentioned cold or stale food, incorrect orders, and overall poor food quality, impacting customer satisfaction.
Positive Experiences
Despite the negative feedback, some customers praised specific staff members for their friendliness and good service, indicating that experiences can vary.
- ACAmy Cook1 day ago5.0Thank you Al, the way you keep the calm even with a long line, is perfect. My grandsons get excited to see you when we come here, they look forward talking to them making them feel special. Ive seen you walk around and make sure everyone is taken care of. We appreciate you.
- RSRicky Sweet4 days ago1.0Poor poor store iwas there and u had a sick employee and managent would not let them go home poor the health department needs to step in the food was unsafe
- CHcricket hall6 days ago1.0Poor food poor service long wait
- JDJosiah DunawayFeb 16, 20261.0They can’t remember orders. Over water there tea or let it sit too long. Fries after lunch rush are the one cooked during the rush so they were dry and stale. I also had syrup all over my stuff.
- ARAlice RoseFeb 6, 20261.0Wednesday night came into store and was greeted by a extremely rude gentlemen in store. And when I want to go tell the manager about it she just completely walked off and didn't acknowledge it. Then the same exact manager proceeded to get hateful with one of the workers that was trying to do their job. I understand that working at a restaurant isn't exactly easy work but never have I ever seen this level of disrespect and professionalism. Management it's supposed to be leading not talking down to their workers. talked to a different manager on shift. Donna was extremely apologetic about the commotion that was caused and reassured me that everything was going to be corrected.
Frequently Asked Questions About McDonald's
What are the operating hours of McDonald's in Alcoa, TN?
McDonald's in Alcoa, TN, is open daily from 5:00 AM to 11:00 PM.
Does the McDonald's at 211 Calderwood St offer drive-thru service?
Yes, this McDonald's location offers drive-thru service from 4:30 AM to 1:00 AM every day.
Can I get delivery from this McDonald's, and what are the delivery hours?
Yes, delivery is available daily from 4:30 AM to 10:30 PM (5:00 AM to 10:30 PM on Sundays).
What payment methods are accepted at this McDonald's?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, and Visa.
Is there a mobile app to order from McDonald's?
Yes, you can order using the McDonald's App available on the Apple App Store and Google Play Store.
What services does this McDonald's location provide?
Services include Drive-Thru, Gift Cards, McDelivery, Mobile Offers, Mobile Ordering, and WiFi.
Where is this McDonald's located?
It is located at 211 Calderwood St, Alcoa, TN 37701, USA.
What nearby places can I visit before or after dining at this McDonald's?
Nearby places include The Howard Marler Museum for history enthusiasts, Glenstone Galleries & Gifts for art and crafts, and Midland Restaurant if you want to try another dining option.
Are there any local services near McDonald's that could be helpful for visitors?
Yes, nearby you can find The UPS Store for courier services, Jackson Hewitt Tax Service for tax help, and Boost Mobile for telecommunications needs.
Is there public transportation or communal services near McDonald's in Alcoa?
While specific transit stations are not listed, nearby services include Tri-Star Pub Safety Outfitters and various community service organizations, which could help in navigating or learning about local resources.
Brand Certified Facts from McDonald's
This information is certified by McDonald's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
- Address
- Categories
- Geo coordinates
- Legal business name
- Hours of operation
- Phone number
- Official website