Five Guys

4.3
753 reviews

About

Fast Food RestaurantAmerican RestaurantHot Dog RestaurantRestaurantBurger Joint
Your nearby Five Guys at 208 Hamilton Crossing Drive in Alcoa is ready to offer you a classic take on burgers, hot dogs, fries, milkshakes and more! Whether it's using fresh ground beef (there are no freezers in our restaurants), double-cooking our fries in 100 percent peanut oil, hand-preparing fresh ingredients every morning or serving peanuts while you wait, we strive to provide the best experience each and every time you visit. With more than 250,000 ways to customize your burger and 1,000+ milkshake combinations, satisfying your craving is just a click away!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

Five Guys
208 Hamilton Crossing Drive, Alcoa, TN
37701, United States

Hours

Reviews

4.3
753 reviews
5 stars
459
4 stars
163
3 stars
61
2 stars
30
1 star
40

What are people saying?

AI-generated from recent customer reviews

Food Quality

Most customers praised the burgers and fries for being delicious and fresh, although some reported issues with order accuracy and food temperature.

Service

The staff received positive feedback for being friendly and helpful, but there were complaints about slow service and order mistakes.

Pricing

Many customers found the prices to be high for the portion sizes, with several expressing that the cost did not match the value received.

Cleanliness

The dining area was frequently noted as clean and well-maintained, contributing to a pleasant dining atmosphere.

Inconsistency

Some reviews highlighted inconsistencies in food quality and service, suggesting that experiences can vary significantly between visits.
  • WW
    Whitney
    Oct 28, 2025
    5.0
    I appreciate consistent delicious, quality burgers and Brooke made the BEST fries ever today! Perfect crisp & perfect seasoning- thank you Five Guys!
  • SB
    S B
    Oct 13, 2025
    5.0
    I’ve had a lot of Five Guys but this one was the best! I have to get the lettuce wrap and this was the best lettuce to meat ratio. Crispy bacon and the fries! The fries! Perfection. Perfect crispness. 10/10
  • LK
    Lynne Kennedy
    Oct 12, 2025
    5.0
    Always delicious, always friendly and helpful!
  • MJ
    M J
    Sep 18, 2025
    1.0
    0/10 was horrible. Waste of money. Food in edible
  • RP
    Robert Palmer
    Sep 7, 2025
    5.0
    If you haven't tried 5 Guys, you need to put it on your bucket list of best burgers, fries and peanuts around. Fast service, hot, fresh and made to order. Free peanuts while you wait, burger was outstanding, staff was super friendly and plenty of parking. Thanks for a delicious dinner...oh, forgot to mention, super clean dining area, plenty of seats/tables and not freezing inside either...LOL.

Frequently Asked Questions About Five Guys

What is the Five Guys story/How did you guys get your name?

Five Guys began its pursuit to redefine the global burger landscape in 1986 when Jerry and Janie Murrell asked three of their sons whether they wanted to start a business or go to college. Now, three decades after our first location opened in Arlington, Va., Five Guys – a fast-casual restaurant chain named for the Murrells' five sons – serves a classic take on hamburgers, fries and milkshakes in more than 1,700 locations across 24 countries. You can read more about the story of Five Guys at www.FiveGuys.com!

Does Five Guys offer delivery?

As of June 2024, we have more than 1,800 locations in over 24 countries! Most of our restaurants are in the United States.