Brand Certified
Chipotle Mexican Grill
2.6(342 reviews)
Certified by Chipotle Mexican Grill • Mar 01, 2026
Business Details
909 Vintage Alcoa Way, Alcoa, TN
37701, United States
Certified by Chipotle Mexican Grill • Mar 01, 2026
(865) 378-5410
Certified by Chipotle Mexican Grill • Mar 01, 2026
https://locations.chipotle.com/tn/alcoa/909-vintage-alcoa-way?utm_source=extendednetwork&utm_medium=yext&utm_campaign=yext_listings?restaurant=4483
Certified by Chipotle Mexican Grill • Mar 01, 2026
About
Certified by Chipotle Mexican Grill • Mar 01, 2026
Mexican Restaurant
Chipotle Alcoa is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Location
Certified by Chipotle Mexican Grill • Mar 01, 2026
Hours
Certified by Chipotle Mexican Grill • Mar 01, 2026
Reviews
2.6
342 reviews
5 stars
88
4 stars
39
3 stars
28
2 stars
26
1 star
161
What are people saying?
AI-generated from recent customer reviews
Service Issues
Many customers reported rude or indifferent staff, with several instances of poor service and lack of attention to customers.
Food Quality
Feedback on food quality was mixed, with some praising freshness while others complained about small portions, stale items, and missing ingredients.
Cleanliness
Numerous reviews highlighted unsanitary conditions, including dirty tables, overflowing trash, and unclean food preparation areas.
Order Accuracy
Several customers experienced issues with incorrect orders, missing items, and long wait times for pickup.
- GCG CFeb 25, 20262.0Went in today. Staff was curt and acted like they didnt want to be there. Lobby could use a cleaning this was around noon.
- LWLauren WatsonFeb 24, 20265.0I visited on 2/24/26 and the food was fresh, delicious, and plentiful. A couple of the staff members were kind and personable. The music and natural lighting were a nice vibe. It was a great workday lunch!
- CFChris FryFeb 19, 20261.0I wanted a Quesadilla. Drove up to the window, and was told that I need to order inside, the drive through window is not for ordering food. Go inside and stand at the counter for 5 minutes before being acknowledged. When they finally take my order I am told "We have to make that over there (pointing 10 feet away), so you can only order that online for pickup". I went to Salsaritas and ordered a Quesadilla.
- ABAnthony BuendoJan 26, 20265.0Great food, great service....only complaint...you gotta keep the green peppers n onions available till close.....other then that...ill always come back
- HGHeather GintzJan 10, 20261.0This is by far the worst Chipotle in the city unfortunately it's the only one in maryville without having to drive to Knoxville the staff sucks they're always rude especially the guys that work the night shift on Fridays and Thursdays they never have fresh meat ready and when you request it they always give you some reason they can't do something I think out of the 10 times we've been there only twice have they not been out of a condiment topping or menu item, 2 weeks straight they were out of hard shell tacos and if you're going between the hours of 8:30 p.m. and closing just forget it go somewhere else everything is dried out everything looks like it's been sitting there for 5 hours without flipping them I worked at a Chipotle for 2 years I know the standards they're supposed to be keeping that place too and I know what kind of service they're expecting to get they have a 99 percent on their food score which is great too bad the service is more like a 9%
Frequently Asked Questions About Chipotle Mexican Grill
What type of food does Chipotle Mexican Grill in Alcoa serve?
Chipotle Mexican Grill in Alcoa serves customizable Mexican cuisine including burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced ingredients and no artificial colors, flavors, or preservatives.
Where is Chipotle Mexican Grill located in Alcoa, Tennessee?
It is located at 909 Vintage Alcoa Way, Alcoa, TN 37701 in the Blount area.
What are the opening hours for Chipotle Mexican Grill in Alcoa?
Chipotle Alcoa is open every day from 10:45 AM to 10:00 PM.
How can I order food online from Chipotle Mexican Grill in Alcoa?
You can order online at https://order.chipotle.com/ or use the Chipotle app available on the Apple App Store with the quick link https://chipotle.app.link/Carne-Apple.
Does Chipotle Mexican Grill in Alcoa offer a rewards program?
Yes, customers can sign up for Chipotle Rewards to receive exclusive offers and earn free food.
What are some nearby parks and recreational areas near Chipotle Mexican Grill in Alcoa?
Nearby you can visit Springbrook Park and Springbrook Recreation Center for outdoor activities and sports, as well as Springbrook Pool for swimming and recreation.
Are there any schools near Chipotle Mexican Grill in Alcoa?
Yes, Springbrook Elementary School and Alcoa Middle School are located nearby, along with Alcoa City Schools in the area.
What accommodation options are close to Chipotle Mexican Grill in Alcoa?
Nearby accommodations include McGuire-Hill Manor, Home2 Suites by Hilton Alcoa Knoxville Airport, Fairfield Inn & Suites by Marriott Knoxville Airport Alcoa, and Fairfield by Marriott Inn & Suites Knoxville Airport Alcoa.
Can I follow Chipotle Mexican Grill online or on social media?
Yes, Chipotle is present on various platforms including LinkedIn, Pinterest, YouTube, Facebook, Instagram (@chipotle), and Twitter (@ChipotleTweets).
What is the contact number and email for Chipotle Mexican Grill in Alcoa?
You can call Chipotle at +1 865-378-5410 and email them at TN.4483.Alcoa@chipotle.com for inquiries.
Brand Certified Facts from Chipotle Mexican Grill
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Certified March 01, 2026Yext Knowledge Graph
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