Business Details
About
Mexican Restaurant
Chipotle Alcoa is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Location
Hours
Reviews
2.6
328 reviews
5 stars
81
4 stars
38
3 stars
28
2 stars
23
1 star
158
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers frequently reported issues with food quality, including small portions, burnt meat, and stale ingredients.
Service Issues
Many reviews highlighted poor customer service, including rude staff, long wait times, and incorrect orders.
Cleanliness
Numerous customers noted that the restaurant was often dirty, with unclean tables and unsanitary conditions.
Ingredient Availability
Several reviews mentioned that the location frequently ran out of key ingredients, impacting the overall dining experience.
Mixed Experiences
While some customers had positive experiences with friendly staff and good food, these were overshadowed by the negative feedback regarding service and cleanliness.
- BCBryan CorralesNov 8, 20251.0Never been to a chipotle that didn’t offer military or first responders discount. I asked why and was told the owner just fired someone for giving the military discount.
- RSRiley SmarttOct 29, 20251.0I tried the chat bot and I tried to call the store only to be put on hold 3 times and then sent to the catering line and then when I was being transferred to someone who can help it went straight to “unavailable” and the call ended. All I need to do is change my orders pick up time! Why is this so hard
- TLtrever lawrenceOct 27, 20251.0We ordered food online for pickup. We paid $30 for a burrito queso, and A 20 oz, Mexican Coke. The portions were ridiculously small. The sour cream was like water the burrito I ordered was tiny it was pathetic. We will never spend our money at your establishment again.
- CCCoupon221Oct 24, 20255.0Not sure why the rating is so low. I think there were more service issues after opening, but my family and I eat here regularly without issue. Sometimes the guac isn't fresh enough, but that's a problem at any place that stocks avocados.
- DNDaniel NolesOct 20, 20251.0It’s comedic seeing the poor reviews of this location, especially the review prior to mine as it is completely accurate and was submitted 40 minutes ago! The staff clearly doesn’t want to be here! Bad attitudes from every single one of the 4 employees tonight. If you don’t want to work, clock out and go home. As for the food rating…how can I rate the food when they were out of everything! It’s so great that Maryville finally has a Chipotle, but this location is KNOWN for ALWAYS being out of food. Tonight: no veggies, no white rice, no chicken, soggy lettuce, and all of the other toppings looked less than appetizing. As I’m writing this review, a customer in line just left because they’re out of steak now! Seems like poor planning and a less than welcoming atmosphere to dine in. Turn this place around someone.
Frequently Asked Questions About Chipotle Mexican Grill
What type of food does Chipotle Mexican Grill in Alcoa serve?
Chipotle Mexican Grill in Alcoa serves customizable Mexican cuisine including burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced ingredients and no artificial colors, flavors, or preservatives.
Where is Chipotle Mexican Grill located in Alcoa, Tennessee?
It is located at 909 Vintage Alcoa Way, Alcoa, TN 37701 in the Blount area.
What are the opening hours for Chipotle Mexican Grill in Alcoa?
Chipotle Alcoa is open every day from 10:45 AM to 10:00 PM.
How can I order food online from Chipotle Mexican Grill in Alcoa?
You can order online at https://order.chipotle.com/ or use the Chipotle app available on the Apple App Store with the quick link https://chipotle.app.link/Carne-Apple.
Does Chipotle Mexican Grill in Alcoa offer a rewards program?
Yes, customers can sign up for Chipotle Rewards to receive exclusive offers and earn free food.
What are some nearby parks and recreational areas near Chipotle Mexican Grill in Alcoa?
Nearby you can visit Springbrook Park and Springbrook Recreation Center for outdoor activities and sports, as well as Springbrook Pool for swimming and recreation.
Are there any schools near Chipotle Mexican Grill in Alcoa?
Yes, Springbrook Elementary School and Alcoa Middle School are located nearby, along with Alcoa City Schools in the area.
What accommodation options are close to Chipotle Mexican Grill in Alcoa?
Nearby accommodations include McGuire-Hill Manor, Home2 Suites by Hilton Alcoa Knoxville Airport, Fairfield Inn & Suites by Marriott Knoxville Airport Alcoa, and Fairfield by Marriott Inn & Suites Knoxville Airport Alcoa.
Can I follow Chipotle Mexican Grill online or on social media?
Yes, Chipotle is present on various platforms including LinkedIn, Pinterest, YouTube, Facebook, Instagram (@chipotle), and Twitter (@ChipotleTweets).
What is the contact number and email for Chipotle Mexican Grill in Alcoa?
You can call Chipotle at +1 865-378-5410 and email them at TN.4483.Alcoa@chipotle.com for inquiries.