Alex kept repeating lobby closes in5 mins Another customer was waiting on his order Alex very loudly made sure to tell the new cashier that this was the last order in lobby.A customer came in from the side door.Alex told her the lobby was closed the customer said I was in the DT but I was just going to get some ice cream. Alex said very rudely yeah everyone else is too.She then placed the order.She then yelled across the counter at me ma'am the lobby closed at 9 I said my kids would finish their food and we would leave.She then kept telling other staff members we wouldnt leave.I repeated myself I told you my family will finish our food&then we will leave&she had poor customer service The sign says the lobby closes at 10.She yelled back it is written at the top it closes at 9.Then a lady walked up to our table and explained we close the lobby at 9 so that I can clean the bathrooms.If you are going to close your lobby earlier than the actual posted times, make it bigger so it catches peoples attention&change the actual closing times on the sign.The other night when we were there Alex had mopped everywhere except where we needed to walk to exit we were there after 9¬hing was said
WS
Will Shivers
Mar 22, 2026
1.0
Not enough staff
JF
Jinnifer French
Mar 19, 2026
5.0
Got the 4 free cones and a dipped cone and box of dilly bars, and I ate 2 free cones inside at dairy queen
RI
Rbh Inc
Nov 18, 2025
1.0
Food was half cooked and service was ok, upon asking why everything has changed, employees were not sure what new boss is doing. Living away far more than 4 hours and he cant handle it, about to close down the store or Dq will take it back. Lots of complain, upon checking the health report in the news paper i found out that i never would be back in there.
Frequently Asked Questions About Dairy Queen Grill & Chill
What type of food does Dairy Queen Grill & Chill specialize in?
Dairy Queen Grill & Chill specializes in soft-serve ice cream, signature shakes, classic burgers, and fries.
What are the operating hours of Dairy Queen Grill & Chill in Alamo, TN?
The restaurant is open every day from 10:00 AM to 10:00 PM.
Does Dairy Queen Grill & Chill offer a drive-thru service?
Yes, Dairy Queen Grill & Chill has a drive-thru available for convenient ordering.
Is there seating available at Dairy Queen Grill & Chill, including outdoor seating?
Yes, the location provides both indoor and outdoor seating options for customers.
Can customers access free WiFi at Dairy Queen Grill & Chill?
Yes, free WiFi is available for customers at this Dairy Queen location.
Is Dairy Queen Grill & Chill family-friendly and suitable for children?
Yes, the restaurant is family-friendly and welcomes children.
Where is Dairy Queen Grill & Chill located?
It is located at 356 S Bells St, Alamo, TN 38001-1927, United States.
How can I place an order online for pickup at Dairy Queen Grill & Chill?
You can place an online pickup order via their ordering website: https://www.dairyqueen.com/en-us/order/pickup/n/10821/
Are there any nearby places to visit before or after enjoying a meal at Dairy Queen Grill & Chill?
Nearby places include Food Rite supermarket for grocery shopping, Southern Rootz Salon for beauty treatments, and El Mexicano for Mexican and seafood dining.
Where can I find a gas station near Dairy Queen Grill & Chill?
You can find gas stations such as BP and Austin Service Center near the Dairy Queen Grill & Chill location.
What other dining options are available near Dairy Queen Grill & Chill?
Nearby dining options include Subway for sandwiches and Southern Pride Distributing for barbecue.
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