Many customers reported that the food was often cold, old, or improperly prepared, leading to dissatisfaction.
Service Issues
Numerous reviews highlighted poor service, including long wait times, incorrect orders, and unprofessional staff behavior.
Cleanliness
Customers frequently noted unsanitary conditions in the restaurant, including dirty tables and bathrooms.
Order Accuracy
A significant number of reviews mentioned that orders were consistently incorrect, with missing items or wrong food being a common complaint.
Staff Attitude
Several reviews pointed out rude or indifferent staff, contributing to a negative customer experience.
BB
Banff
4 days ago
4.0
They sure weren't thinking when they put the stairs to the upstairs seating area. Very large steps. Difficult for seniors to traverse. And why so cold in there? If I didn't have my winter coat on, I'd be freezing.
YE
Your Girl Ella
5 days ago
1.0
I came into the drive thru here around 9:50pm on January 7th, the two ladies working the drive thru had awful attitude and made it very obvious to me on purpose that they were talking badly about me, i just paid in some coins and wanted the rest on debit and they even got my drink size wrong so i then asked for my correct size that i paid for and they gave me awful attitude for it! the one lady was dressed in a black puffer jacket with black hair in a bun, the other lady had the work uniform on and a very long ponytail in her hair! absolutely awful, hope to never come across these two again! terrible customer service, terrible workers! don’t work there if you’re like that!
SS
Shiv
Jan 4, 2026
1.0
Made me wait 20 minutes in parking lot for my food. I thought it’s called drive thru for a reason.
ST
Sahyam Taneja
Dec 28, 2025
1.0
I recently ordered a couple of cheeseburgers, fries, and a mango pineapple smoothie from your location. While the smoothie tasted really good, I was disappointed with the quality of the burgers and fries.
Both the burgers and fries tasted mushy and seemed old, which was very unexpected. I usually expect better quality from McDonald’s, so this experience was disappointing.
I hope you can please look into this and work on improving the food quality. Thank you for your time and understanding.
JJ
Jack
Dec 26, 2025
1.0
Foods gone way down hill since they all became McCafes. Not worth it anymore.