Feedback on customer service is mixed, with some praising friendly staff while others report rude interactions and unresolved issues.
Food Quality
Many customers expressed dissatisfaction with food quality, citing issues like greasy chicken, wrong orders, and stale items.
Order Accuracy
Numerous reviews mention frequent mistakes with orders, including missing items and incorrect meals.
Wait Times
Customers consistently reported long wait times for food, both in-store and through drive-thru, often exceeding expected durations.
Cleanliness
The cleanliness of the restaurant received positive remarks, with some noting well-maintained dining areas.
AK
Anthony K
Nov 29, 2025
1.0
Employees can't even tell the difference between a FAMOUS and FESTIVE chicken sandwich.
HH
Heather
Nov 11, 2025
1.0
Horrrrrible customer service. "Not my problem" is not the answer you give to a paying customer. Very intense conversation on their part. Lack of wanting to answer a question, telling a customer their app is never wrong and that my address is not correct. Hmmm....I live there and know my address. No offer to refund the $43.34 that was taken from my account...yet still no food. Now I have to contact the bank and go through all of that for $43, when all i wanted was a quick meal to drop off to my grandparents.
KP
Krunal Patel
Nov 2, 2025
5.0
had a good experience.
HS
Harjot Singh
Oct 24, 2025
5.0
Great Service!!
ND
Nitesh Dhiman
Oct 20, 2025
5.0
Ambience is good and they have great customer service