Dairy Queen Grill & Chill

Reviews

• DM

  DJ2K Music

  Oct 19, 2025
  2.0
  Went through the drive thru. Paid over 12 dollars for the strips to have honey bbq sauce on maybe 40% of them, half full and cold fries, and a cheap ranch packet thats half as full as the ones they used to provide. Service was fine, disorganized, but fine. Value has gone way down hill. Won't be back.
• JM

  Jameson Mills

  Oct 17, 2025
  1.0
  We drove through the drive thru and asked for a log cake. We told them to just pick one as we didn't mind what design it had. BIG MISTAKE. They gave us an old freezer burnt log cake that had red disgusting blobs on it. The vanilla tasted like chalk and the chocolate had no flavour. Absolutely disgusting for $30. Will never go back.
• SY

  saurabh yadav

  Oct 13, 2025
  1.0
  I went to the DQ on Idylwyld & 33rd St W in Saskatoon today October 13th 2025 6:40 PM and ordered a Triple Chocolate Brownie, which is supposed to be a warm brownie with ice cream, not cold. I was served a cold brownie, so I went back and mentioned it should be warm. The employee on shift told me that DQ’s “guidelines have changed” and that brownies are now served cold unless the customer specifically asks for them to be heated. Honestly, how is a customer supposed to know that? I don’t work at DQ — it should be part of the staff’s job to ask whether we’d like it warmed up. I politely asked for a new one since I had already paid for it, but the response felt dismissive and unprofessional. When they did heat it up, it melted all the ice cream and completely ruined the dessert. I even checked online afterward, and it clearly says that the Triple Chocolate Brownie is served warm. The whole experience was disappointing and not what you expect from a brand like DQ. After reading other 1-star reviews mentioning poor customer service, it’s clear this isn’t an isolated issue. The staff here don’t seem to take responsibility for their mistakes and expect customers to pay again for something that wasn’t their fault. I won’t be returning to this location and will definitely share my experience with friends and family. I’ve also attached a screenshot from Google showing that the brownie should be served warm — it’s part of the standard process. This is like ordering a cheeseburger and being told, “Oh, the guidelines changed — now you have to ask if you want the patty heated.” Completely unacceptable.
• CC

  Crystal Curtin

  Sep 30, 2025
  1.0
  Interesting hours? My husband went to get some lunch and they were closed. Not open till 6pm!
• PM

  perry Mcaleer

  Sep 17, 2025
  2.0
  The food, and speed were exactly what you should expect from DQ, but the staff were very rude(throwing change on the counter, beside my outstretched hand) and the person at the front counter wanted to do nothing, besides hide around the corner to play with her phone. On the up side, the restaurant was very clean.

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