Customers frequently reported issues with food quality, including cold items, incorrect orders, and inconsistent portion sizes.
Service Issues
Many reviews highlighted poor customer service, including rude staff interactions and slow service times.
Cleanliness and Environment
Some customers appreciated the cleanliness of the location, while others noted issues with the atmosphere and seating arrangements.
Order Accuracy
Numerous complaints were made about incorrect orders, with several customers expressing frustration over repeated mistakes.
Positive Experiences
Despite the negative feedback, some customers praised specific staff members and enjoyed certain menu items, indicating that experiences can vary significantly.
JS
John-Michael & Melissa Stevens
Nov 5, 2025
3.0
The atmosphere is okay, the restaurant is clean, the staff are friendly. The problem is when you order a grilled Chicken sandwich and you compare it to the advertised photo. No lettuce. Very sad looking.
LF
Laurie Fantor
Nov 1, 2025
5.0
good
DC
Deb Cormack
Oct 5, 2025
2.0
This was an order of fries and 4 chicken fingers ordered today at the drive thru. The few fries in the box were cold and tasted like they had been sitting out for awhile. I wouldn't recommend ordering this from this location.
SS
Since01clothing
Sep 22, 2025
1.0
I called and left a message, no reply, no call back.. Called again following day and no reply or answer. Food was cold, chicken fingers tasted old and were cold, fries were Luke warm and soggy. I suggest not even going to this location.
RJ
Rowen Johnston
Aug 15, 2025
2.0
They forgot half my order (and I only ordered a blizzard, pretzels, and fries. No fries, no dip), the person at the window & on speaker sounded like they were annoyed with me, and although this has nothing to do with employees, I hate the new design of the place. Chairs are less comfortable, and everything is just sad gray and weirdly arranged. This place is really hot or miss with service and is either really awesome or not great :/
Frequently Asked Questions About Dairy Queen Grill & Chill
What are the main menu highlights at Dairy Queen Grill & Chill on 414 Ludlow Street?
The menu features soft-serve ice cream, signature shakes, Blizzard® Treats, Chicken Strip Baskets, Grillburgers®, and DQCakes.com ice cream cakes.
What are the operating hours of Dairy Queen Grill & Chill in Saskatoon?
The restaurant is open Monday to Friday from 10:00 AM to 10:00 PM, and Saturday and Sunday from 11:00 AM to 10:00 PM, with holiday hours varying on specific dates.
Does Dairy Queen Grill & Chill offer drive-thru and seating options?
Yes, it offers drive-thru service, indoor seating, and outdoor seating with facilities such as booster seats, high chairs, and wheelchair accessibility.
Is Dairy Queen Grill & Chill family-friendly and accessible to children?
Yes, the location is family-friendly, welcomes children, and provides amenities like booster seats and high chairs for kids.
Can I order online or get exclusive deals at Dairy Queen Grill & Chill?
Yes, you can order online via their website and download their app for exclusive deals and mobile rewards.
Where is Dairy Queen Grill & Chill located in Saskatoon?
It is located at 414 Ludlow Street, Saskatoon, SK, S7S 1M7, Canada.
What nearby food options are available around Dairy Queen Grill & Chill?
Nearby options include Subway for sandwiches, Pizza 73 for pizza and chicken, and Jus Fruits for bubble tea and smoothies.
Are there convenient financial services near Dairy Queen Grill & Chill?
Yes, several financial service locations like TD Canada Trust Branch, TD Bank, BMO Bank of Montreal, and multiple TD Financial Planners are nearby.
What are some wellness and beauty services close to Dairy Queen Grill & Chill?
Nearby you can find Salons like Brow Down Beauty Bar, Christmas Barber Shop, Hair Affair, and wellness centers such as Attridge Chiropractic Wellness Clinic and Thrive Hearing Solutions.
How can I combine a visit to Dairy Queen Grill & Chill with local services or attractions?
You can enjoy a meal or a treat at Dairy Queen and then visit nearby shops like Bolt Mobile for phone services or Erindale Animal Hospital for pet care; also, you might want to explore nearby banking or health-related services.