Dairy Queen Grill & Chill

4.0
517 reviews

About

Fast Food RestaurantIce Cream Shop
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.

Details

  • Drive-throughAvailable
  • RestroomAvailable
  • Welcomes familiesAvailable
  • Kid friendlyAvailable

Location

Dairy Queen Grill & Chill
414 Ludlow Street, Saskatoon, SK
S7S 1M7, Canada

Hours

Reviews

4.0
517 reviews
5 stars
236
4 stars
157
3 stars
57
2 stars
26
1 star
41

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers frequently reported issues with food quality, including cold items, incorrect orders, and inconsistent portion sizes.

Service Issues

Many reviews highlighted poor customer service, including rude staff interactions and slow service times.

Cleanliness and Environment

Some customers appreciated the cleanliness of the location, while others noted issues with the atmosphere and seating arrangements.

Order Accuracy

Numerous complaints were made about incorrect orders, with several customers expressing frustration over repeated mistakes.

Positive Experiences

Despite the negative feedback, some customers praised specific staff members and enjoyed certain menu items, indicating that experiences can vary significantly.
  • JS
    John-Michael & Melissa Stevens
    Nov 5, 2025
    3.0
    The atmosphere is okay, the restaurant is clean, the staff are friendly. The problem is when you order a grilled Chicken sandwich and you compare it to the advertised photo. No lettuce. Very sad looking.
  • LF
    Laurie Fantor
    Nov 1, 2025
    5.0
    good
  • DC
    Deb Cormack
    Oct 5, 2025
    2.0
    This was an order of fries and 4 chicken fingers ordered today at the drive thru. The few fries in the box were cold and tasted like they had been sitting out for awhile. I wouldn't recommend ordering this from this location.
  • SS
    Since01clothing
    Sep 22, 2025
    1.0
    I called and left a message, no reply, no call back.. Called again following day and no reply or answer. Food was cold, chicken fingers tasted old and were cold, fries were Luke warm and soggy. I suggest not even going to this location.
  • RJ
    Rowen Johnston
    Aug 15, 2025
    2.0
    They forgot half my order (and I only ordered a blizzard, pretzels, and fries. No fries, no dip), the person at the window & on speaker sounded like they were annoyed with me, and although this has nothing to do with employees, I hate the new design of the place. Chairs are less comfortable, and everything is just sad gray and weirdly arranged. This place is really hot or miss with service and is either really awesome or not great :/

Frequently Asked Questions About Dairy Queen Grill & Chill

What are the main menu highlights at Dairy Queen Grill & Chill on 414 Ludlow Street?

The menu features soft-serve ice cream, signature shakes, Blizzard® Treats, Chicken Strip Baskets, Grillburgers®, and DQCakes.com ice cream cakes.

What are the operating hours of Dairy Queen Grill & Chill in Saskatoon?

The restaurant is open Monday to Friday from 10:00 AM to 10:00 PM, and Saturday and Sunday from 11:00 AM to 10:00 PM, with holiday hours varying on specific dates.