Customers reported inconsistent food quality, with some enjoying the sandwiches while others received poorly made or incorrect orders.
Service Speed
Many customers experienced delays in service, with complaints about long wait times for both delivery and in-store orders.
Customer Service
Feedback highlighted issues with customer service, including rude staff interactions and inadequate responses to complaints.
Cleanliness
Several reviews mentioned unsanitary conditions in the store, particularly in the bathrooms.
Overall Experience
While some customers praised the food and service, many expressed disappointment and frustration with their experiences, indicating a decline in quality.
CK
C K
Oct 20, 2025
5.0
Haven't been inside just must compliment their sandwiches!! Love the new Toasted JJ American Prego ! Hunters without tomatoes, lettuce or garnishes just meat and jalapeños and ranch !
SH
steve hale
Jul 27, 2025
1.0
What to your store yester?Day?The store was dirty.The bathroom was dirty and the sandwich was not very good at all will not be back
TO
Todd Oberg
Apr 29, 2021
3.0
I love the gargantuan Giant but the people that work there don't know that you should cut it in half it's too big to try it eat