Customers consistently reported extremely slow service, with many waiting over 20 minutes for their orders.
Order Accuracy
Numerous reviews highlighted issues with incorrect orders, including missing items and wrong food.
Customer Service
Feedback indicated a lack of professionalism and friendliness among staff, with several customers experiencing rude behavior.
Cleanliness
Multiple reviews mentioned unsanitary conditions in the restaurant, including dirty tables and trash on the floor.
Management Issues
Several customers noted poor management and staffing problems, suggesting a need for better training and oversight.
JL
Joey Larsen
Jan 2, 2026
5.0
The cashier who took our order roday also delivered our items to the table when they were ready. She was very friendly and helpful.
KV
kadee Voigt
Nov 30, 2025
1.0
Pulled up at the drive through at 5:42pm and didn’t get my food until 6:21pm! INSANE!!
Not to mention my order was only 1/3 correct.
JV
Joshua Vickery
Nov 14, 2025
1.0
They totally forgot me. Sat in the drive through parking space for 30 minutes. Went inside and my food was sitting on the counter the whole time and it was cold. Absolutely terrible for a fast food service.
TB
Travis Baker
Oct 27, 2025
1.0
Place has the worst customer service was waiting out front for almost 5 minutes with the food allready ready and the managers come out from the back in their phones smiling and laughing
JB
Justine Bye
Sep 29, 2025
5.0
Ever since the new manager Jonathen has taken over- this Dairy Queen is amazing!!!! Highly recommend giving it a 2nd chance! We started going again as we live local, and it’s amazing!
Frequently Asked Questions About Dairy Queen Grill & Chill
Where is Dairy Queen Grill & Chill located?
Dairy Queen Grill & Chill is located at 725 North Heritage Parkway, Tea, SD 57064, United States.
What are the operating hours of Dairy Queen Grill & Chill?
The restaurant is open Monday to Thursday and Sunday from 10:30 AM to 9:30 PM, and on Friday and Saturday from 10:30 AM to 10:00 PM. It is closed on November 27, 2025, and December 25, 2025.
What menu items is Dairy Queen Grill & Chill known for?
They are known for soft-serve ice cream, signature shakes, Blizzard® Treats, Chicken Strip Basket, Grillburger®, and DQCakes.
Does Dairy Queen Grill & Chill offer drive-thru service?
Yes, Dairy Queen Grill & Chill has a drive-thru for customer convenience.
Is Dairy Queen Grill & Chill family-friendly and accessible for children?
Yes, the location welcomes families and children, offers booster seats, high chairs, and provides a family-friendly environment.
Does Dairy Queen Grill & Chill provide outdoor seating and free WiFi?
Yes, there is outdoor seating available, and customers can enjoy free WiFi during their visit.
How can I order food ahead from Dairy Queen Grill & Chill?
You can order ahead using their online ordering system at https://www.dairyqueen.com/en-us/order/pickup/n/71589/, and download their app for exclusive deals.
What are some nearby places I can visit before or after dining at Dairy Queen Grill & Chill?
Nearby places include Tea Pizza Ranch for more dining options, Ace Hardware for home and outdoor supplies, and Studio 7 Salon if you want a haircut or beauty treatment.
Are there any convenient services near Dairy Queen Grill & Chill for shipping or financial needs?
Yes, UPS Authorized Shipping Provider is nearby for shipping needs, and U.S. Bank ATM and Reliabank are available for financial services.
What family-related services are close to Dairy Queen Grill & Chill?
Kids Club and Super Titans Childcare Center offer day care and preschool services nearby, making it convenient for families visiting the area.