Dairy Queen Grill & Chill

2.5
155 reviews
Get DirectionsCallWebsite

Business Details

725 North Heritage Parkway, Tea, SD
57064, United States
(605) 961-6534
https://www.dairyqueen.com/
GoogleFacebookTwitter

About

Fast Food RestaurantIce Cream Shop
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.

Details

  • Drive-throughAvailable
  • [Free/Paid] wi-fiNot available
  • RestroomAvailable
  • Welcomes familiesAvailable

Location

Dairy Queen Grill & Chill
725 North Heritage Parkway, Tea, SD
57064, United States

Hours

Reviews

2.5
155 reviews
5 stars
41
4 stars
14
3 stars
4
2 stars
15
1 star
81

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers consistently reported extremely long wait times, often exceeding 20 minutes, both in the drive-thru and inside the restaurant.

Order Accuracy

Many reviews highlighted issues with incorrect orders, missing items, and poor attention to customer requests.

Management Issues

Feedback indicated dissatisfaction with management, including understaffing and lack of effective oversight, leading to poor service experiences.

Food Quality

While some customers enjoyed the food, many complained about cold items, incorrect preparation, and overall disappointing quality.

Cleanliness

Several reviews mentioned unsanitary conditions within the restaurant, including dirty tables and floors.
  • JV
    Joshua Vickery
    Nov 14, 2025
    1.0
    They totally forgot me. Sat in the drive through parking space for 30 minutes. Went inside and my food was sitting on the counter the whole time and it was cold. Absolutely terrible for a fast food service.
  • TB
    Travis Baker
    Oct 27, 2025
    1.0
    Place has the worst customer service was waiting out front for almost 5 minutes with the food allready ready and the managers come out from the back in their phones smiling and laughing
  • JB
    Justine Bye
    Sep 29, 2025
    5.0
    Ever since the new manager Jonathen has taken over- this Dairy Queen is amazing!!!! Highly recommend giving it a 2nd chance! We started going again as we live local, and it’s amazing!
  • SK
    Santana Kitson
    Sep 11, 2025
    2.0
    Super slow, I waited about 5+ minutes for them to speak to me over the intercom. I began to think that they weren't open. They proceeded to take 25+ minutes to make my food. I didn't actually get my food until I drove away from the drive through and went inside to get a refund. I went back to my vehicle began pulling away when they came running out with the bag. I told them that I didn't want it anymore as I got a refund and that I'd understand if it were a sit down restaurant but theyre called a fast food restaurant for a reason. The man proceeded to hide a laugh at me and went inside. Food, was typical DQ food.
  • AP
    anthony parker
    Sep 2, 2025
    1.0
    Too expensive for the quality you get. Honestly, it’s too expensive for a quality better than you get here even.
Read more reviews on Google

Frequently Asked Questions About Dairy Queen Grill & Chill

Where is Dairy Queen Grill & Chill located?

Dairy Queen Grill & Chill is located at 725 North Heritage Parkway, Tea, SD 57064, United States.

What are the operating hours of Dairy Queen Grill & Chill?

The restaurant is open Monday to Thursday and Sunday from 10:30 AM to 9:30 PM, and on Friday and Saturday from 10:30 AM to 10:00 PM. It is closed on November 27, 2025, and December 25, 2025.