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Dairy Queen Grill & Chill

2.5
(164 reviews)

Business Details

725 North Heritage Parkway, Tea, SD
57064, United States
(605) 961-6534
https://www.dairyqueen.com/

About

Fast Food RestaurantIce Cream ShopDairy Queen
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.

Details

  • Drive-throughAvailable
  • [Free/Paid] wi-fiNot available
  • RestroomAvailable
  • Welcomes familiesAvailable

Location

Dairy Queen Grill & Chill
725 North Heritage Parkway, Tea, SD
57064, United States

Hours

Reviews

2.5
164 reviews
5 stars
43
4 stars
14
3 stars
4
2 stars
16
1 star
87

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers consistently reported extremely long wait times, often exceeding 20-30 minutes, both in the drive-thru and inside the restaurant.

Order Accuracy

Many reviews highlighted issues with incorrect orders, including missing items and wrong sizes, leading to customer dissatisfaction.

Staff Attitude

Feedback indicated a mix of experiences with staff, ranging from friendly and helpful to rude and inattentive, contributing to a negative dining experience.

Cleanliness

Several customers noted unsanitary conditions inside the restaurant, including dirty tables and trash on the floor.

Management Issues

There were complaints about poor management and staffing levels, with many customers feeling that the location was understaffed and poorly run.
  • P2
    Pahaska 21
    6 days ago
    2.0
    They didnt get my order right they put cheese on my burger even thought I said ketchup and pickles
  • AP
    Ashley Petroff
    Feb 25, 2026
    1.0
    I have not once had a good experience at this DQ since it opened. My fault for coming back but the options in Tea are not alot. Sitting in the drive through constantly for 25 plus minutes is a joke. New management and employees need to be hired!
  • MS
    Milo Star
    Feb 24, 2026
    1.0
    This is about my 10th time coming here since they opened. It’s probably the slowest fast food restaurant in the country. No matter what time of the day you show up. I don’t know who the owners of this location are but apparently they have never been to a fast food restaurant before
  • SM
    Sabrina Meador
    Feb 18, 2026
    1.0
    I've been here for 45 mins and still havent got my food. 1 person. And I got a 3 piece chicken strip basket! This is always the case. They are always so slow here...
  • RB
    Rob Barry
    Feb 2, 2026
    5.0
    Dairy queen, fast food, what can I say? I went through drive through and the employees did their job.

Brand Certified Facts from Dairy Queen Grill & Chill

This information is certified by Dairy Queen Grill & Chill and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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