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Dairy Queen Grill & Chill

3.3
(383 reviews)

Business Details

907 E Colorado Blvd, Spearfish, SD
57783-2783, United States
(605) 642-7455
https://www.dairyqueen.com/

About

Fast Food RestaurantIce Cream ShopDairy Queen
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.

Details

  • Drive-throughAvailable
  • RestroomAvailable
  • Welcomes familiesAvailable
  • Kid friendlyAvailable

Location

Dairy Queen Grill & Chill
907 E Colorado Blvd, Spearfish, SD
57783-2783, United States

Reviews

3.3
383 reviews
5 stars
139
4 stars
75
3 stars
32
2 stars
26
1 star
111

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted extremely poor customer service, with staff being rude, unhelpful, and inattentive.

Food Quality

Many customers reported receiving cold, poorly prepared food, with several instances of incorrect orders and unsatisfactory meal quality.

Cleanliness

The establishment was frequently described as dirty, with complaints about unclean tables and restrooms.

Long Wait Times

Customers consistently experienced long wait times in both the drive-thru and inside the restaurant, often with little to no communication from staff.

Pricing Issues

Several reviews mentioned high prices for subpar food, leading to dissatisfaction and comparisons to other locations.
  • LC
    Layne Cameron
    Feb 9, 2026
    1.0
    I think you’re required to be incompetent to work here. They spilled half of a large blizzard on my car didn’t apologize then ran off because they got embarrassed. Then they couldn’t figure out how to use coupons and decided to up charge me at least a 2 dollars for each blizzard. The place is a mess every time and all the workers sit in the back in their phones rather than going to the register to help customers.
  • AT
    Anya Thompson
    Jan 30, 2026
    2.0
    Extremely rude
  • SS
    Shawnfuzzy
    Dec 27, 2025
    1.0
    Wife and daughter walked over to get some snacks and were treated rudely. They were out of many items and my daughter noticed crumbs on at least one of the tables despite no one else being in the store.
  • BB
    Brianne
    Dec 25, 2025
    1.0
    Walked in to grab a quick bite (few days ago now) to a lady cocooned into a carhart style jacket hood up, gentleman leaning on the counter with the same look of annoyance. Neither made eye contact, neither said a word to me. As I was browsing the menu I asked if they had steak fingers, she annoyingly responded “yeah we’re privately owned we don’t have a lot of things” then rolled her eyes. As my husband was going to the bathroom I stepped to the side and said I’d wait for him to order. A pick up truck pulls up and the girl rolls her eyes for at least the 4th time since our arrival and says cool guess I won’t be getting a break today. I went and told my husband we aren’t spending our money here where we clearly aren’t welcome. With their attitudes and lack of care for anything going on around them I figured I didn’t trust them touching my food either. It’s a shame, this was our 4th time trying to give this place another chance. Won’t be making that mistake again. I get staffing is hard to come by but at some point you have to realize that the way your staff treat people is going to impact your sales and your business reputation.
  • AK
    Anna Kapust
    Dec 10, 2025
    1.0
    I think this was probably some of the worst customer service ever. The lady literally rolled her eyes at me and shut the window mid sentence while I was talking… the food is tolerable but I feel like I’ve never had good service here

Brand Certified Facts from Dairy Queen Grill & Chill

This information is certified by Dairy Queen Grill & Chill and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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