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Brand Certified

Arby's

3.8
(381 reviews)

About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
333 W Jackson Blvd, Spearfish, SD
57783, United States

Hours

Reviews

3.8
381 reviews
5 stars
166
4 stars
93
3 stars
50
2 stars
27
1 star
45

What are people saying?

AI-generated from recent customer reviews

Food Quality

Mixed reviews on food quality, with some customers enjoying their meals while others reported cold, greasy, or poorly prepared food.

Service Issues

Frequent complaints about slow service, order inaccuracies, and unprofessional staff behavior, particularly in the drive-thru.

Cleanliness

Inconsistent cleanliness reported, with some customers noting a clean environment while others found the restaurant and bathrooms dirty.

Staff Friendliness

Several reviews highlighted friendly and helpful staff, although there were also reports of rude or inattentive employees.

Operational Challenges

Many customers noted issues related to being short-staffed, impacting service speed and order accuracy.
  • MB
    Mary Baillargeon
    Jan 22, 2026
    5.0
    The brisket sandwich was very good!!!
  • EH
    Ethan Hopper
    Jan 1, 2026
    1.0
    Went in around 8:45 on January 1st, 2026. Received this mozzarella stick, which looks half chewed. Food was also cold. Lady at the window was nice though.
  • TK
    Travis Knight
    Dec 11, 2025
    5.0
    Aye with my family inside, place was very clean and pleasant. Little to no noise from the kitchen, and service was quick.
  • MW
    Mariah Walker
    Oct 28, 2025
    5.0
    Stopped by for lunch and my order is always kinda complicated because im picky and my bf has alot of allergies and they are spot on
  • CH
    C H
    Sep 11, 2025
    3.0
    I went to the Arby's in Spearfish Sd. I purchase three meals and donated $5.00 to their charity for No Child To Go Hungry. When I looked at my receipt, I was charged tax on my donation. I spoke with the manager & she stated donations are not taxed. I asked her to look up my transaction & do the math. I was charged tax. She stated no one else has brought this up so it must have been a mistake on our receipt. It's not about the $0.31, it is about being charged tax on a donation. This is not right. If you make a donation please look at your receipt to ensure you are not being charged tax. Take that little extra time to see if the company is being truthful.

Brand Certified Facts from Arby's

This information is certified by Arby's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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