Dairy Queen Grill & Chill

Reviews

• BM

  Brandon Maser

  Apr 21, 2026
  1.0
  We went through the drive thru a couple of weeks ago and the lady who was at the window was very rude. Gave us a hard eye roll when we asked for a drink carrier. I went back today and went inside this time to order and it was the same lady. Once again very rude and I heard her tell a coworker that she is over this day. Definitely needs some customer service training or something. I actually wasn't going to write a review after the first time, thinking that maybe she just had a bad day, but after today, I had to.
• CL

  Christina Liggett

  Mar 28, 2026
  1.0
  We love Dairy Queen unfortunately we will not be going back to the Spearfish location. We just wanted to get some dinner and went through the drive thru. When finally greeted, we were treated like an inconvenience for stopping there. It didn’t get any better when we got to the window. The lady at the window actually muttered after she handed us all of our drinks and ice cream because I asked for a drink carrier to hold it. I didn’t even ask her to put it in the carrier, I would do that….. but she was not impressed. Being treated like a burden for going to an open establishment for dinner is pretty bad.
• LC

  Layne Cameron

  Feb 9, 2026
  1.0
  I think you’re required to be incompetent to work here. They spilled half of a large blizzard on my car didn’t apologize then ran off because they got embarrassed. Then they couldn’t figure out how to use coupons and decided to up charge me at least a 2 dollars for each blizzard. The place is a mess every time and all the workers sit in the back in their phones rather than going to the register to help customers.
• AT

  Anya Thompson

  Jan 30, 2026
  2.0
  Extremely rude
• BB

  Brianne

  Dec 25, 2025
  1.0
  Walked in to grab a quick bite (few days ago now) to a lady cocooned into a carhart style jacket hood up, gentleman leaning on the counter with the same look of annoyance. Neither made eye contact, neither said a word to me. As I was browsing the menu I asked if they had steak fingers, she annoyingly responded “yeah we’re privately owned we don’t have a lot of things” then rolled her eyes. As my husband was going to the bathroom I stepped to the side and said I’d wait for him to order. A pick up truck pulls up and the girl rolls her eyes for at least the 4th time since our arrival and says cool guess I won’t be getting a break today. I went and told my husband we aren’t spending our money here where we clearly aren’t welcome. With their attitudes and lack of care for anything going on around them I figured I didn’t trust them touching my food either. It’s a shame, this was our 4th time trying to give this place another chance. Won’t be making that mistake again. I get staffing is hard to come by but at some point you have to realize that the way your staff treat people is going to impact your sales and your business reputation.