McDonald's

3.1
2387 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
2416 W 12th St, Sioux Falls, SD
57104, United States

Hours

Reviews

3.1
2,387 reviews
5 stars
683
4 stars
443
3 stars
424
2 stars
206
1 star
631

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported extremely long wait times, often exceeding 30 minutes for food, leading to frustration and dissatisfaction.

Cleanliness

Multiple reviews highlighted unsanitary conditions, including dirty tables and floors, contributing to a negative dining experience.

Customer Service

Feedback indicated poor customer service, with rude staff and lack of accountability from management being common complaints.

Order Accuracy

Many customers experienced issues with incorrect or incomplete orders, leading to further dissatisfaction.

Food Quality

While some customers enjoyed specific items like fries, many reported cold or poorly prepared food, impacting overall satisfaction.
  • MV
    Molly Vetter
    2 days ago
    1.0
    Slowest MD this side of the Mason Dixon. No matter the time or day-it’s the worst!!
  • GM
    Geri Meister
    Nov 16, 2025
    1.0
    I went to the drive-thru are the quarter pounder with cheese no ketchup no pickles when I got the buns burnt and I only have onions on it the french fries were cold I was not impressed and it probably took 10 minutes to get it
  • MM
    Many
    Nov 9, 2025
    1.0
    I spent $42 for 2 meals and 1 large drink and fry! I don’t even get straws didn’t even get the fries!!! Terrible food it was cold. Then I ordered a smaller order just 1 meal freezing cold fries! Never, again am I using this restaurant again.
  • HI
    H. I.
    Nov 8, 2025
    1.0
    Cold food, poor service... Employees arguing, cussing, and yelling almost every time I'm there...
  • AA
    amen
    Oct 8, 2025
    1.0
    Gosh, I’ve never been to a McDonalds like this. I went to order from there and placed my order. (please keep in mind that I took to go). After 5 minutes my food hadn’t came and I guess it was normal. Maybe a little slow down. Until I saw people waiting for their orders as well! I looked up at the order screen and it said my food was currently being “served” after it had been 25 minutes I waked up to the front desk and there was nobody there. I called out for somebody. No one answered. There were definitely people in the kitchen but it didn’t look like they were doing any orders just talking.Someone finally came up to me and I asked them “where is my food” and they gave me the same response as the other people: “your food is coming”in a very ignorant tone! I wasn’t happy with waiting almost 30 minutes so I told them that I had been waiting for 25 minutes, and I showed them my receipt as proof. They said that they would get started on my order right away. Which made me a little bit annoyed. They didn’t even start my order? Then, one guy came to serve someone else’s food. I asked him for my cup and he said sure. And he gave me a small cup when I ordered for large. Then another person gave me my large cup and I went to fill it up. Then my food was given to me in a tray. I asked why I was getting a tray. He said that I ordered one and I said I didn’t. So he went to put my order in my bag and I checked inside and half of my order was gone. I went up to the front desk again and yelled for someone to come up here. I asked where my order was and they said that they were “sorry” and put the rest of wrong items in my bag, I was really disappointed. I corrected them and told them what I ordered. At last, they got the correct stuff in my bag. I was sick and tired for being in there for almost an hour, because those workers were slacking off and not paying attention to anyone or anything. Just go to the Burger King across the street. The workers here don’t value there jobs and just treat it like it’s some role play. I suggest that McDonalds should get better workers and better management. Because I don’t think that’s valued here as much as it should be. Horrible! place was dirty, employees with attitudes, they don’t offer help to anyone unless attention is brought to them in a very loud manner.I certainly won’t be returning there anytime soon.

Frequently Asked Questions About McDonald's

What are the regular operating hours for this McDonald's location in Sioux Falls, SD?

This McDonald's is generally open from 5:00 AM to midnight on Monday and Sunday, and 24 hours from Tuesday to Saturday.

When is the delivery service available at this McDonald's?

Delivery hours are from 5:00 AM to 11:29 PM on Monday and Sunday; from 5:00 AM to 3:59 AM the next day on Tuesday; and 4:00 AM to 3:59 AM the next day from Wednesday through Saturday.