Wendy's

3.4
1076 reviews

About

Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
701 E. North St., Rapid City, SD
57701, United States

Hours

Reviews

3.4
1,076 reviews
5 stars
381
4 stars
219
3 stars
164
2 stars
85
1 star
227

What are people saying?

AI-generated from recent customer reviews

Food Quality

Numerous customers reported receiving cold, old, or improperly prepared food, including cold fries and burgers.

Customer Service

Many reviews highlighted poor customer service, including rude staff, incorrect orders, and long wait times.

Order Accuracy

A significant number of customers experienced issues with incorrect orders, missing items, and unfulfilled requests.

Cleanliness

Several reviews mentioned dirty conditions in the restaurant, including unclean dining areas and unsanitary practices.

Speed of Service

Customers frequently complained about slow service, particularly during drive-thru orders, with long wait times reported.
  • ML
    Mary Lopez
    Nov 10, 2025
    5.0
    Hot and ready food and the service was great
  • BB
    Baloo
    Nov 8, 2025
    1.0
    Slow service and past week doors are still locked at 9am ridiculous
  • SH
    Sean Henry
    Oct 19, 2025
    1.0
    Ordered a biggie bag with a Jr bacon cheese burger through the drive though and pulled over in the parking lot to eat. The burger was completely cold, so my wife ran in to get it fixed. When she came back out with a "new one". It was exactly the same as the last. The meat wasn't even warm, the cheese was COLD, and the bud felt like it just came out the fridge. I will NEVER spend my money at this location again.
  • VV
    Vixzen7
    Oct 14, 2025
    3.0
    Placed our order in drive thru. Paid and received our order in reasonable amount of time. No problem or hassle. Good service and nice workers.
  • SG
    Sabrina Gibson
    Oct 14, 2025
    5.0
    Wendy’s is yummy. Who doesn’t love a good frosty ? Dave’s lemonade is delicious. I was so impressed with how friendly and fun the staff was!

Frequently Asked Questions About Wendy's

Is Rapid E N Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

Is Wendy’s delivery available near me?

To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.