Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCatererSubway
Your local Rapid City Subway® Restaurant at 1001 East North Street brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.
Numerous reviews highlighted poor customer service, with employees being rude, dismissive, or uninterested in helping customers.
Food Quality
Many customers reported issues with food quality, including stale bread, incorrect orders, and unsanitary conditions.
Staffing Issues
Frequent mentions of being understaffed, leading to slow service and long wait times.
Cleanliness
Several reviews noted that the restaurant was dirty, with unclean food preparation areas and unsanitary conditions.
Mixed Experiences
While some customers had positive experiences with specific employees, the overall sentiment was negative, indicating inconsistency in service and food quality.
TZ
thedna zimiga
Feb 26, 2026
5.0
I had an excellent experience. The customer service was amazing, the building was clean and inviting.
ZH
Zechariah Hughes
Feb 6, 2026
5.0
Man imma tell ya great place.
SM
stephanie mendez
Nov 24, 2025
1.0
Haven't been to subway for years and this was the absolute worst experience. The young lady making my sandwhich was very rude. She said kept asking "what else" with no time to think and properly respond. She didn't even bother telling us where the drinks and apple sauce were for the kid meals that I ordered. So I had to figure that out on my own. I won't be returning to a subway again for awhile.
HR
Hannah Rankin
Nov 24, 2025
1.0
Very short lady with black hair working, was extremely disrespectful basically yelling at us and seemed bothered that we even came in, she just was not listening to what we were saying tried toasting the sandwich when we clearly said no and every two seconds said "what else" before we were even done talking.
SA
Samantha Allen
Nov 20, 2025
1.0
I recently visited the North Street Sunway location in Rapid City, SD, and had a disappointing experience with one of the employees (Employee #999997). The customer service I received was far below what I expect from this store. The employee seemed uninterested in helping, gave short or dismissive responses, and made the overall interaction feel unwelcoming.
I usually have good experiences at this location, but this visit left a really bad impression. I hope management can address this, because customer service should be consistent no matter who is working. This was on 11/20/2025 at 5:55pm, it was an online order for pickup.
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