Jimmy John's

3.5

237 reviews

Business Details

Sandwich Restaurant

Jimmy John's

951 Eglin Street, Rapid City, SD

57701, United States

Monday10:30 AM - 9:00 PM

Tuesday10:30 AM - 9:00 PM

Wednesday10:30 AM - 9:00 PM

Thursday10:30 AM - 9:00 PM

Friday10:30 AM - 9:00 PM

Saturday10:30 AM - 9:00 PM

Sunday10:30 AM - 9:00 PM

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3.5

237 reviews

5 stars

109

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1 star

AI-generated from recent customer reviews

Many customers reported slow service, especially in the drive-thru, with waits often exceeding 15 minutes.

Numerous reviews highlighted issues with incorrect orders, missing items, and poor attention to special requests.

While some customers enjoyed the sandwiches, others complained about stale bread, spoiled vegetables, and food safety concerns.

Feedback indicated a mix of friendly and rude staff interactions, with some customers feeling ignored or poorly treated.

Several reviews noted long delivery times and problems with delivery orders, leading to customer dissatisfaction.

RQ
Robert Quintero
Dec 16, 2025
5.0
Went through the drive thru and it took a really long time when it should have been really quick. Would have been faster if I had gone inside.
CC
Constance
Dec 12, 2025
5.0
This is my go-to JJ they always get my order right and they are always quick. They are the only ones that actually do extra cucumber and cut my sandwiches in half. The employees are also really kind.
CL
Calvin Luke
Nov 5, 2025
1.0
I called to order have a sandwich delivered after placed order was informed Jimmy Johns does not have a night time delivery person to me if offer delivery should have it will be in touch with corporate and Better Business Bureau to file a formal complaint if could would give this location zero stars don't order from this store and expect delivery in the evening
SH
Sara Hansen
Oct 29, 2025
2.0
Tried Jimmy johns again for the second time. Wont do it again. $20 for 2 sandwiches that had nothing but bread.
CB
Colter Bauman
Sep 19, 2025
1.0
I normally love Jimmy Johns. However, this time I ordered online and they messed up my order to an unrecognizable mess! There was only two workers working that day and after waiting in line for 15 min they both came out, a girl and a guy, from the back to finally service the line. This is one of the worst experiences I have ever had at any fast-service-type restaurant