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Jimmy John's

3.5
(236 reviews)

Business Details

951 Eglin Street, Rapid City, SD
57701, United States
(605) 718-2210

About

Sandwich Restaurant

Location

Jimmy John's
951 Eglin Street, Rapid City, SD
57701, United States

Hours

Reviews

3.5
236 reviews
5 stars
109
4 stars
32
3 stars
20
2 stars
21
1 star
54

What are people saying?

AI-generated from recent customer reviews

Service Speed

Many customers reported slow service, particularly in the drive-thru, with long wait times and orders taking longer than expected.

Order Accuracy

Numerous reviews highlighted issues with incorrect orders, missing items, and failure to accommodate special requests.

Food Quality

Feedback varied on food quality, with some customers enjoying their sandwiches while others reported stale bread and spoiled vegetables.

Customer Service

Customer service experiences were mixed, with some praising friendly staff while others noted rudeness and lack of assistance.

Delivery Issues

Several customers expressed frustration with delivery times, often taking over an hour for nearby orders.
  • RQ
    Robert Quintero
    Dec 16, 2025
    5.0
    Went through the drive thru and it took a really long time when it should have been really quick. Would have been faster if I had gone inside.
  • CC
    Constance
    Dec 12, 2025
    5.0
    This is my go-to JJ they always get my order right and they are always quick. They are the only ones that actually do extra cucumber and cut my sandwiches in half. The employees are also really kind.
  • CL
    Calvin Luke
    Nov 5, 2025
    1.0
    I called to order have a sandwich delivered after placed order was informed Jimmy Johns does not have a night time delivery person to me if offer delivery should have it will be in touch with corporate and Better Business Bureau to file a formal complaint if could would give this location zero stars don't order from this store and expect delivery in the evening
  • SH
    Sara Hansen
    Oct 29, 2025
    2.0
    Tried Jimmy johns again for the second time. Wont do it again. $20 for 2 sandwiches that had nothing but bread.
  • CB
    Colter Bauman
    Sep 19, 2025
    1.0
    I normally love Jimmy Johns. However, this time I ordered online and they messed up my order to an unrecognizable mess! There was only two workers working that day and after waiting in line for 15 min they both came out, a girl and a guy, from the back to finally service the line. This is one of the worst experiences I have ever had at any fast-service-type restaurant

Brand Certified Facts from Jimmy John's

This information is certified by Jimmy John's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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