Dairy Queen Grill & Chill

4.1
463 reviews
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Business Details

1601 Campbell St, Rapid City, SD
57701-3970, United States
(605) 343-6142
https://www.dairyqueen.com/
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About

Fast Food RestaurantIce Cream ShopDairy Queen
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.

Details

  • Drive-throughAvailable
  • [Free/Paid] wi-fiNot available
  • RestroomAvailable
  • Welcomes familiesAvailable

Location

Dairy Queen Grill & Chill
1601 Campbell St, Rapid City, SD
57701-3970, United States

Hours

Reviews

4.1
463 reviews
5 stars
247
4 stars
102
3 stars
53
2 stars
21
1 star
40

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported slow service, incorrect orders, and rude staff interactions.

Food Quality

Mixed reviews on food quality, with some praising the ice cream and others criticizing the freshness and preparation of food items.

Pricing Concerns

Many customers felt that prices were too high for the portion sizes and quality of food.

Positive Experiences

Despite the negatives, several customers highlighted friendly staff and enjoyable ice cream treats.
  • JM
    Jim Meyer
    Dec 21, 2025
    5.0
    Way better than the west side, much faster drive through.
  • BB
    Bender
    Nov 28, 2025
    5.0
    Back to 5 star service, you guys are awesome! I thought I'd previously given this place 5 stars, as I usually get amazing service here. Tonight however, the guy up front acted like I was there to steal an order when I'm in here daily delivering, and there was 2 customers that had orders messed up while I was standing there. Hopefully this doesn't become one of the restaurants that people hate picking up from! We have a list in the city's chat group of places that a good majority of the people who care and take the time to give 5 star service are in of all the places to avoid. Be better!
  • CG
    Chelsie Gehrke
    Nov 21, 2025
    1.0
    Nothing but disappointment. Will NOT be going to this location again. In the 4 years I have gone to this location I have not had 1 good experience. Tonight was the last time we visited as it took 10 MINUTES to get a chicken strip basket, a basket with dry butter-less bread. The person ahead took a few minutes of the time but the remainder of the time we ended up staring at the chicken strip basket in the window for 5 minutes without the window even being opened to take payment. Nothing but disappointment and slow slacky service at this location.
  • DK
    D Keeney
    Oct 16, 2025
    1.0
    Didn’t get what I ordered it was white ice cream when I ordered Royal blizzard ultimate chocolate brownie! I basically got chocolate chip ice cream! Then they wouldn’t answer the phone! Also ordered a snicker blizzard with chocolate soft serve
  • TT
    Tyler
    Sep 1, 2025
    1.0
    Half the time they don't show up on mobile orders. When they do, don't customize anything for you dietary allergies because you can guarantee they will ignore it, so lazy
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Frequently Asked Questions About Dairy Queen Grill & Chill

What types of food and treats does Dairy Queen Grill & Chill offer?

Dairy Queen Grill & Chill specializes in soft-serve ice cream, signature shakes, Blizzard® Treats, Chicken Strip Baskets, Grillburgers®, and DQ Cakes.

What are the opening hours of Dairy Queen Grill & Chill in Rapid City?

The restaurant is open Monday to Thursday and Sunday from 10:30 AM to 9:00 PM, and on Friday and Saturday from 10:30 AM to 10:00 PM.