Buffalo Wild Wings

Reviews

• ZC

  Zac Clevenger

  Feb 25, 2026
  4.0
  We stopped going here for a while but decided to come back. We have been here a few times now over the past few months and the place seems to have been a lot better. The food has been very good, except one time where the server messed up my order but it was simple mistake and not a big deal. The accidental item would have been ok but it was drowning in sauce. The service can be a little slow but the servers have been really nice while you wait. I wish the app worked a bit better but that obviously isn't the stores fault.
• MG

  Michael Geis

  Feb 22, 2026
  2.0
  To Whom It May Concern, I am writing to express my deep disappointment with the Buffalo Wild Wings location in Rapid City. As someone who genuinely enjoys visiting Buffalo Wild Wings with my family in many other towns and cities, I had hoped this location would live up to the friendly service and efficient experience we’ve come to expect. Unfortunately, this has not been the case. For the third visit in a row, we had to wait for over an hour for our food. This last time we waited for an hour and a half. This is simply unacceptable, especially when dining with children. On our previous visit, my kids were so exhausted from waiting that they actually started to fall asleep in their chairs. The waitress did bring us a side item to apologize, which I appreciated, so I decided to give this location another chance. Sadly, the situation has not improved. I believe this store needs something to change—whether it’s new management, new cooks, or a complete overhaul of operations, I’m not sure. But as it stands, I cannot continue bringing my family here and hoping for a better experience. It’s disappointing to see a brand I love let us down time and time again. I sincerely hope you will take these concerns seriously and take steps to improve service and efficiency at the Rapid City location. 2 adults 4 children. As always, a Simple order 30 traditional wings 2 cups of macaroni and a side of potato wedges. Thank you for your attention.
• TS

  T S

  Feb 12, 2026
  1.0
  I have never had such terrible service at a restaurant in my life. We were told to move tables, and we waited 60 minutes for our appetizer and 75 minutes for our food. All I got was water and twenty boneless wings. The people who took our table left 25 minutes before us. Don't waste your time here. I had to go up to several employees to tell them we had been waiting for over an hour, and none of them apologized (only that all the tables were taking 45 minutes). The waitress only filled our cups after all were empty. Noticeably, my boneless wings were all tiny and cold. Never going back.
• DM

  Daniel Marek

  Jan 10, 2026
  1.0
  Y'all better fire Robert ASAP. This dude threw a temper tantrum for 15 minutes. He came outside 3 times and screamed because he was upset he was understaffed. He threw my food at me and gave me attitude because he forgot to hand me half my order. Upon pickup, we grabbed what we were handed and left in a hurry to feed our people. I admitted we shouldve checked our order, but in good faith we trusted it was correct and left. His response to that was "i never trust anybody" and he stormed off. He called me a "SIMP" because I had to coach him on how to do his job. He sent his manager, Tiana to us who was well mannered and complacent. Thank you to HER for doing what she could. This guy needs to be locked up though. Crazy. He even came out the side door and yelled at us when we walked out. Absolutely mental. Someone send them help. I shouldve gotten video of this guy but I’d probably end up ruining his entire future if i posted what he did. Complaining about a “tip” on takeout… lol.
• AB

  A B

  Jan 7, 2026
  1.0
  The absolute worst customer service. Came in for dinner (01/06/26) was seated in a booth (86) and was completely surrounded and smothered by other patrons. I looked around and noticed several open booths and tables on the other side of the restaurant. Being a recently separated veteran with PTSD, I requested to be sat at another table away from everyone. (Side note, I will never understand why restraunts sit everyone so close together when there is a whole restraunt). Anyways, the hostess said "No" this was my only option, and said they sit by servers. This is the only restraunt I have ever been to that would not accommodate a request like this. I requested to speak with a manager. A female approached wearing jeans, and baggy, worn-out hoodie (apparel that is not professional or looks like any manager I have ever seen. The employee looks more professional than this manager. She really could have been someone off the street by appearance). After speaking with and explaining to the manager, she stated "That's the way we do things here". I questioned what about the customer, and making them feel comfortable while dining, this was about the time an unknown server (with a full beard) inserted he option and stated "Thats how we do it. If you don't like it, you could just leave and not come back". We'll, you don't have to tell me twice not to come back! This comment completely took me by surprise and I told them my money would be used somewhere else. Upon my exit, I was met with a condescending tone from both the hostess and manager saying "bye". I will say the server who's section I was originally placed, he did approach while I was waiting for the manager to see if I was taken care of and he would have been the ONLY respectable individual there. He deserves better than this business. (Wish I would have gotten names). We ended up going to Wings and Rings (5622 Sheridan Lake Rd.) who were more than welcoming and accommodating. With behavior like this and seeing the recent reviews, I will not be patronize this business, clearly my money is better spent elsewhere especially in an economy like this.