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Brand Certified

Arby's

3.8
(389 reviews)

About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
2410 West Main St, Rapid City, SD
57701, United States

Hours

Reviews

3.8
389 reviews
5 stars
161
4 stars
99
3 stars
57
2 stars
21
1 star
51

What are people saying?

AI-generated from recent customer reviews

Service Issues

Multiple reviews highlighted rude or inattentive staff, with some customers experiencing long wait times and incorrect orders.

Food Quality

Customers reported inconsistent food quality, with some meals being cold, poorly prepared, or missing items.

Positive Staff Interactions

Despite service issues, several customers praised specific staff members for their friendliness and helpfulness.

Cleanliness and Environment

Some reviews noted cleanliness and a pleasant dining environment, while others mentioned the need for improvement.

Menu Availability

Customers expressed disappointment over unavailable menu items and inconsistent offerings.
  • MG
    mia gerlach
    Feb 19, 2026
    2.0
    I absolutely love Arby’s but it’s disappointing when you pay the extra almost 3 dollars to make your meal a large and they give you a half empty fry container. Do better
  • VV
    Vix
    Feb 4, 2026
    3.0
    Food was barely warm. Play seriously cannot remember a couple sauces to save their life like I feel like it's really not that hard to add in a couple ranches and then lie to my face that you added ranch when you didn't. Smfh get your shit together.
  • LD
    Larry Dillon
    Jan 23, 2026
    1.0
    1/23/26 Arby's is by far one of my favorites places to grab lunch, but lately the one on W Main has been dropping the ball severely. Last week shorted me on my fries, and today the two Arby Q sandwiches I ordered you couldn't even pick up. Top bun bone dry no sauce on it at all " very little on the meat" but the bottom bun and wrapper were so covered in it i couldn't even pick it up same withe the second one. I did get my fries.
  • TN
    The Wayward Nurse
    Nov 24, 2025
    2.0
    The whole reason I splurged and came here was to try the thanksgiving sandwich and get an ice cream. They had neither. I settled for a classic cheddar and curly fries, which were fine. The staff was very nice. But man, choosing to go here for specific items and not being able to get either was incredibly disappointing
  • HF
    Harold Faatz
    Nov 16, 2025
    5.0
    Food was delicious and ready when I arrived to pick it up.

Brand Certified Facts from Arby's

This information is certified by Arby's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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