Dairy Queen Grill & Chill

2.7
245 reviews
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Business Details

404 N Hwy 77, Dell Rapids, SD
57022-1514, United States
(605) 428-5500
https://www.dairyqueen.com/
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About

Fast Food RestaurantIce Cream ShopDairy Queen
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.

Details

  • [Free/Paid] wi-fiNot available
  • RestroomAvailable
  • Welcomes familiesAvailable
  • Kid friendlyAvailable

Location

Dairy Queen Grill & Chill
404 N Hwy 77, Dell Rapids, SD
57022-1514, United States

Hours

Reviews

2.7
245 reviews
5 stars
61
4 stars
35
3 stars
24
2 stars
26
1 star
99

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers consistently reported extremely slow service, with wait times often exceeding 30 minutes.

Order Accuracy

Many reviews highlighted issues with incorrect orders and missing items, leading to customer dissatisfaction.

Food Quality

Numerous complaints were made about the food being cold, overcooked, or of poor quality, with some items described as freezer burnt.

Cleanliness

Several customers noted unsanitary conditions in the restaurant, including dirty tables and bathrooms.

Staff Behavior

Feedback indicated that staff were often rude or unprofessional, contributing to a negative dining experience.
  • MJ
    Michelle Juba
    Aug 1, 2025
    1.0
    They are ALWAYs out of things. Wait time for the drive thru is often 45min or more. They didn’t have the things they needed for the last two blizzard I wanted (and I ordered straight from the menu). When they gave me my 3rd choice blizzard (the Superman) it literally grey. Couldn’t eat it. It was so gross
  • YL
    Yamile Leyva
    Jul 18, 2025
    1.0
    No cheese in the chili cheese dog No Queso with my pretzel Dr Pepper was horrible Chili was burned They Take 25 min to give me my order They forget the pup cup for my dog
  • PB
    Pamela Bethke
    Feb 28, 2021
    2.0
    Fries were too brown, I asked for fresh fries and it looked like they just dipped them back in the fryer to freshen up
  • TT
    Tony Kitt (TK)
    Sep 17, 2019
    5.0
    Without a doubt the slowest Dairy Queen we've ever experienced. Again! Very warm Sunday afternoon and only two employees working. And the cook was working the grill with no hairnet or beard net! Took us a half hour to get two blizzards. We literally could have driven to Sioux Falls, gotten our blizzards, and driven back in about the same amount of time. This is an ongoing problem at this particular Dairy Queen. This place should be a gold mine but the service continues to get worse, showing that the owners don't care and are running this business into the ground. We have decided to stop patronizing this business and drive to Sioux falls or eat elsewhere in Dells! Enough is enough. We have given this business owner the benefit of the doubt and continued to return even after several bad experiences. But we have had enough
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