Business Details
About
Fast Food RestaurantIce Cream Shop
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.
Details
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
- RestroomAvailable
- Welcomes familiesAvailable
Location
Hours
Reviews
2.8
140 reviews
5 stars
45
4 stars
14
3 stars
7
2 stars
9
1 star
65
What are people saying?
AI-generated from recent customer reviews
Service Speed
Numerous customers reported extremely slow service, with many waiting over 30 minutes for their orders, even when the restaurant was not busy.
Food Quality
While some customers enjoyed the food, there were multiple complaints about cold or improperly prepared items, including raw chicken strips and melted ice cream.
Cleanliness
Several reviews highlighted issues with cleanliness, noting dirty tables and bathrooms, raising concerns about overall hygiene.
Staff Attitude
Feedback indicated a mix of positive and negative staff interactions, with some employees praised for their friendliness while others were described as rude or unprofessional.
Management Issues
Customers expressed dissatisfaction with management, citing a lack of oversight, poor customer service, and unaddressed complaints.
- TPTony Plahn1 day ago4.0Drive through for my last visit. The last time I ate dine-in, we ordered an ice-cream cake. Trouble is, they only have small, flimsy, plastic knives which are wholly inadequate to cut a large frozen treat. Bring your own knife if you intend to bring your party there. It can get busy at times, especially supper time, or when there are school events (the location is right next to the high school). The frozen treats are always great, and the service is friendly, if sometimes slow (not terrible, though).
- ASAmariah SifuentesOct 25, 20251.0We got to the establishment at around 6:30 pm, workers were walking around not taking orders. Finally, they took our order at 6:58 pm. We waited over 30 minutes and finally went up to question them. We literally only ordered a regular fry and regular cheese curds. We told them we had been waiting. The worker turned around and grabbed our food. Our food had been sitting there for I'm not sure how long. We said thank you and walked away upset. Our food was warm but appeared to have been on a warmer. Workers also kept going into the bathroom and don't come out for a long time. The kid that ordered before us was still waiting for his food when we left. Very disappointed. Who was the manager and where were they???? Very unprofessional!!!
- CCCurlyOct 16, 20255.0Caleb working there late was the best!
- AFAryana FrankaOct 10, 20255.0Food is so good I love this place I come hear all the time employees are super nice
- PPPumpernickelhalalOct 1, 20251.0Waited 30 minutes for damn food everyone else is complaining about waiting too service is horrible we will not be coming backš”š”
Frequently Asked Questions About Dairy Queen Grill & Chill
What type of food does Dairy Queen Grill & Chill in Brandon, SD offer?
Dairy Queen Grill & Chill offers soft-serve ice cream, signature shakes, classic burgers, and fries as part of its fast-food menu.
What are the regular operating hours of Dairy Queen Grill & Chill?
The restaurant is open Monday to Thursday and Sunday from 10:30 AM to 9:30 PM, and on Friday and Saturday from 10:30 AM to 10:00 PM.
Is Dairy Queen Grill & Chill in Brandon open during major holidays?
The location is closed on Thanksgiving Day (November 27, 2025) and Christmas Day (December 25, 2025).
Does Dairy Queen Grill & Chill offer drive-thru and seating options?
Yes, the location provides a drive-thru service along with indoor and outdoor seating, including high chairs to accommodate families.
Is the Dairy Queen Grill & Chill in Brandon family-friendly and accessible?
Yes, it is family-friendly, welcomes children, has wheelchair accessibility, restrooms, and free WiFi.
Can I order Dairy Queen Grill & Chill menu items online?
Yes, you can place orders online for pickup through their official order URL.
What special menu items is Dairy Queen Grill & Chill known for?
They specialize in BlizzardĀ® Treats, Chicken Strip Baskets, GrillburgersĀ®, soft-serve ice cream cones, shakes & malts, and offer ice cream cakes through DQCakes.com.
How can the nearby Brandon Valley High School be helpful when visiting Dairy Queen Grill & Chill?
Visitors can use Brandon Valley High School as a landmark or meeting point since it is close by, making it easier to find the Dairy Queen location or plan group visits.
Are there entertainment options near Dairy Queen Grill & Chill in Brandon?
Yes, nearby entertainment includes The County Fair Fun Company arcade and the Brandon Valley Fine Arts Boosters theatre, which can be great places to visit before or after enjoying a meal at Dairy Queen.
What other dining options are near Dairy Queen Grill & Chill?
Nearby dining options include Pizza Ranch and Brandon Steakhouse and Lounge, providing visitors alternative places to eat in the area along with Dairy Queen.