McDonald's

3.3
1628 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
143 Scenic Plaza Dr, West Union, SC
29696, United States

Hours

Reviews

3.3
1,628 reviews
5 stars
482
4 stars
363
3 stars
332
2 stars
137
1 star
314

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported poor service, including long wait times, incorrect orders, and rude staff.

Food Quality

Many reviews mentioned cold or improperly prepared food, with specific complaints about limp fries and incorrect items.

Management Concerns

Customers expressed dissatisfaction with management practices, citing lack of training for staff and poor handling of customer complaints.

Cleanliness

While some praised the cleanliness of the restrooms, others reported unsanitary conditions in the dining area and issues with food safety.

Positive Experiences

A few customers highlighted positive interactions with specific staff members and enjoyed certain menu items, indicating that experiences can vary.
  • AR
    Amanda Ramsey
    3 days ago
    1.0
    Not one time in the past year have I not been parked. Its never a large order. The constant employee turn around is exasperating. Management figure out how to keep your employees
  • MC
    Michael Crooks
    6 days ago
    1.0
    If the bread is stale, then YOU DON'T SERVE IT. You'd think only a genius has common sense nowadays. Should make y'all eat it next time
  • KS
    Kalia Sprouse
    Nov 15, 2025
    1.0
    Whoever is running the drive thru needs to get it together.....my sister law paid for her order and she ordered a #1 with a coke and they did not charge her for it. I am beyond upset!! How do you not ring her up for a #1 after you clearly heard our order and asked her what drink she wanted.....do better....or better yet....ask your manager for some more training. Also, there was absolutely no salt on my fries! Do better!
  • JW
    John Webb
    Nov 8, 2025
    1.0
    The girl that took care of my order and the kid who brought our food was fantastic but how sloppy this food was thrown together was just unacceptable and the way management screams at the top of their lungs a teenagers is just ridiculous used to love this McDonald's but the Management is rude and mean also food is being just thrown around with no real care
  • ZA
    Zoe Arnold
    Nov 6, 2025
    5.0
    I don't go very often in the afternoons but I do go early early mornings and there's a young lady that offers comfortability, compassion, dedication and hard work. She does an absolutely amazing job 👏 and I will be calling to find out a name just to call corporate and dote on her!!! She is specifically why i continue to return here!!!

Frequently Asked Questions About McDonald's

What are the regular operating hours for this McDonald's location?

This McDonald's is open daily from 5:00 AM to 2:00 AM.

When is the drive-thru open at this McDonald's?

The drive-thru operates daily from 5:00 AM to 2:00 AM.