McDonald's

3.3
1645 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
143 Scenic Plaza Dr, West Union, SC
29696, United States

Hours

Reviews

3.3
1,645 reviews
5 stars
484
4 stars
364
3 stars
334
2 stars
137
1 star
326

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported long wait times, incorrect orders, and rude staff interactions, indicating a consistent problem with service quality.

Food Quality

Many reviews highlighted cold, poorly prepared food, including limp fries and incorrect items, leading to dissatisfaction with the overall food experience.

Management Concerns

Feedback pointed to unprofessional behavior from management, including yelling at employees and poor handling of customer complaints, contributing to a negative atmosphere.

Inconsistent Experience

While some customers had positive experiences, particularly with individual staff members, the overall inconsistency in service and food quality was a common theme.
  • JB
    Jack Bennet
    Jan 4, 2026
    1.0
    DONT SPEND MONEY HERE. THE MANAGER ON NIGHTS IS THE REASON SHAMPOO BOTTLES HAVE NOT FOR HUMAN CONSUMPTION. IT IS VERY UNORGANIZED AND I URGE PEOPLE TO NOT EAT THE FOOD FOR THERE OWN SAFETY. ITS VERY EASY TO NEVER RETURN
  • JB
    joshua ball
    Dec 26, 2025
    1.0
    I was told to pull up to the line and waited for 10 min. And finally someone cam out and still ask me my order when they never gave me a receipt. I told them i was missing 2 things and was told they would bring it back out, they came back 10min later and still didnt have but one item. So i told them i had no more time to wait. ABSOLUTELY TERRIBLE SERVICE. paying for food that i never received. Will never return to McDonald's again
  • ZH
    Zachary Hart
    Dec 24, 2025
    1.0
    Waited in line Christmas Eve for about 35 minutes, then get home to find out that I didn’t even get everything that I ordered. $39 worth of crap, and was still shorted… good job McDonald’s. Won’t catch me coming back
  • EL
    Emily Lowery
    Dec 23, 2025
    4.0
    Food was okay, but did not quite settle well for some reason. We ordered the last two apple pies which they did not give us in the drive through. My son went in and paid for them again and got the last two pies after all.
  • BC
    Brian Crocker
    Dec 16, 2025
    1.0
    Me and my wife order a gallon of sweet tea went through the drive through and after taking our money we went to the next window and was told to park and they would bring to us’ after a few minutes a lady came to car and said they have already gave us the tea we said no one has gave us our tea so she came back and said yes they had . Went in and got my money back, so this morning I called to speak with a manager and the manager would not give me her name and then hung up on me and when I tried calling back they wouldn’t answer the phone,

Frequently Asked Questions About McDonald's

What are the regular operating hours for this McDonald's location?

This McDonald's is open daily from 5:00 AM to 2:00 AM.

When is the drive-thru open at this McDonald's?

The drive-thru operates daily from 5:00 AM to 2:00 AM.