Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Somehow some way it’s a 24 hour establishment but the “system is down” every day at 2am now I work night shift and a lot of spots are closed around this time so this is really one of the only spots that is supposed to be open but they lie each time
SA
Shane Acito
Apr 13, 2026
1.0
Service in drive through was surprising good. Food on the other hand was not. Ordered the spicy chicken sandwich and believe it is the reason i now have food poisoning
JA
Johnny Allen
Apr 9, 2026
5.0
Fast service. Fresh food, smiling faces all about.
JC
Joy Clemens
Mar 23, 2026
1.0
First time ever having a fresh but cold burger and fires.
BF
britney frazier
Feb 27, 2026
1.0
I placed an order on the Wendy’s website I am a truck driver and I go to this location a few times a week to a few times a month for the past 4 1/2 years. Within the last 2 1/2 years I’m always an overnight customer due to shift. I placed my order and sent it over for prep around 1:45 am - 1:50am. When I got there Harlen the night manager told me they were closed. They advertise a 24 hour service it’s illegal due to false advertisement to tell someone you’re closed for a system shutdown. My order was already received by the restaurant he could have looked at my receipt and made my order. I was baffled and I said u guys need to deactivate online orders when you’re closed. He said there was no way for him to make my order his computer was off and he never asked to see my receipt. I asked him for a refund if he can’t give me my food. He told me to call the mobile services. He was completely dismissive never once attempting to see my digital receipt to make the order. I asked again if there was anything he could print out for a refund to return my money. He told me he couldn’t make my food until after 2:30 am because he can’t see the order while it was clearly listed on the pick up screen so that means the order had already been received. I asked for his name he gave it and condescendingly asked if I needed him to spell it and I told him no I don’t need him to spell his name I need my order and I asked for a corporate number he told me to google the number he was very verbally combative with me but never once attempted to prepare my order nothing was wrong with the kitchen and another employee was behind the counter finishing someone else’s order. He blew me off and was extremely disrespectful. I don’t have my money back nor did I ever receive my order. I was here the night before with no issues.
I spoke with the GM Macy this morning she briefly apologized and said she thinks it was just a misunderstanding on both parts and she can’t give me a refund until I physically return to the store. Honestly the way she brushed it off seems like she’s downplaying the whole situation. The issue is I dont even live in SC and I don’t ever plan on giving this location or any other location another dime of my money. I’m currently waiting to speak with a corporate member about my issue. I will also request the cameras be reviewed to see how Harlen conducted himself.
This is a Franchise Company I notified corporate but the first contact would is the company’s franchise location and below is the website link. Corporate can’t issue a refund for this franchise so I wouldn’t place any mobile orders with this location.
Looks like it’s linked to a SC franchise.
Yes, this Wendy's location is open 24 hours every day of the week, including drive-thru service.
What types of meals does Wendy's in West Columbia serve?
This Wendy's serves breakfast, lunch, and dinner.
Does Wendy's offer delivery and takeout options?
Yes, Wendy's offers both delivery and takeout services at this location.
How can I order food online from Wendy's in West Columbia?
You can order online through their website at https://order.wendys.com or via the Wendy's mobile app.
What payment methods are accepted at Wendy's in West Columbia?
They accept American Express, Cash, Discover, MasterCard, and Visa.
Where can I find nutrition and allergen information for Wendy's menu items?
Nutrition and allergen details are available on Wendy's website, mobile app, and in-store nutrition posters.
How can I contact this Wendy's location with questions or feedback?
You can call (803) 739-5848, use their live chat on the Contact page, call 888-624-8140, or complete their customer satisfaction survey online.
What are some nearby dining options to Wendy's on Highway 321 in West Columbia?
Nearby eateries include Orange Julius, Cinnabon, Dairy Queen (Treat), McDonald's, Hardee's, Subway, Sonic Drive-In, and Lucky's Sports Shack.
What nearby travel and convenience services can customers find close to Wendy's?
Convenient services nearby include Pilot Travel Center with gas, convenience store, and electric vehicle charging, Blue Rhino Propane Exchange, CAT Scale truck gas station, Shell gas station, and U-Haul Neighborhood Dealer for truck rentals.
Are there any nearby lodging options close to Wendy's in West Columbia?
Nearby hotels include Country Hearth Inn & Suites Cayce Columbia and Quality Inn West Columbia.
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