Business Details
About
Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Curbside pickupNot available
Location
Hours
Reviews
3.5
1,630 reviews
5 stars
575
4 stars
375
3 stars
243
2 stars
134
1 star
303
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported rude and unprofessional behavior from staff, with several instances of employees rolling their eyes or being dismissive.
Food Quality
There were numerous complaints about food quality, including cold items, incorrect orders, and poor preparation.
Cleanliness
Several reviews mentioned unsanitary conditions in the restaurant, including dirty seating areas and bathrooms.
Speed of Service
Customers frequently noted slow service, with long wait times both in the drive-thru and inside the restaurant.
Atmosphere
The atmosphere was described as uninviting, with some customers comparing it to a food bank and noting a lack of urgency from staff.
- TTTAMMY TREVATHANNov 11, 20252.0Stopped by around midnight and I was never acknowledged by an employee to take my order so I left after ten minutes. I was the only customer in line.
- DTDaniel TerryOct 28, 20251.0I don’t know who hired that team in there, but it took 20 minutes just to get acknowledged and I still couldn’t take my order. I know they ain’t making no money like that. Had a much better experience across the street at McDonald’s.
- DHDylan HenegarOct 23, 20251.0If you can't function fully for 24hrs. Shut. It. Down. Lazy, pure and simple.
- LML MOct 17, 20251.0The employees here are extremely rude and disrespectful. Had a young man at the drive through roll his eyes and raise his voice to us because they made a mistake with our order. The manager just stood there and let him act a fool. We understand that fast food is high pace and stressful, but if you can't control your temper,it might not be the best fit for you.
- JKJuergen KaiserlingOct 10, 20254.0This Wendy's is attached to the Pilot station. The atmosphere reminds me of a food line in a food bank...except one pays. The staff varies in deportment. Some treat their customer like they are handing their daily ration of food on their terms as to how quickly the customer gets it. On the other end of the spectrum, one can get a smile and a polite reaction. The food is standard Wendy's.
Frequently Asked Questions About Wendy's
Is West Columbia Wendy's still open?
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
Is Wendy’s delivery available near me?
To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.
Is Wendy’s hiring in West Columbia, SC?
To check if this Wendy’s location is currently hiring, visit our <a href="https://wendys-careers.com/job-search/">Careers page</a>, enter West Columbia, SC into the appropriate form fields and submit your search. If any jobs are currently available at this location or one nearby, they should appear within the results list.
If there are no open positions at your preferred restaurant at the time of your search, we recommend checking back often.
How do I contact Wendy’s with questions or feedback about this location?
Feedback about your experience with this Wendy’s location may be provided to our Customer Care team. To reach out through Live Chat or to leave a message, please visit our <a href="https://www.wendys.com/contact-us">Contact page</a>; use 888-624-8140 to call.
You may also provide feedback by filling out a <a href="https://www.wendyswantstoknow.com">Wendy’s Customer Satisfaction Survey</a>. You will need to refer to your receipt for the restaurant number, date and time of visit.
If you need to reach this location directly, please call (803) 739-5848.
Where can I buy Wendy’s gift cards?
Wendy’s gift cards are available in-restaurant, through several brick & mortar and online retailers and through our own online shop. To place an individual or bulk order online, please visit our <a href="http://www.wendysgiftcards.com/#/home">gift card portal.</a>
Already have a gift card? <a href="https://find.wendys.com/gift-card">Check your balance!</a>
Where can I find menu pricing?
Pricing may vary slightly depending on your location. To see menu prices for the Wendy’s of your choice, please visit <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app. Once you’ve selected your location, prices should appear for each menu item.
Where can I find nutrition and allergen information?
This information can be found on our <a href="https://order.wendys.com/categories?site=menu">menu website</a>, within our mobile app and in-restaurant. To access via our website or mobile app: Click through to a specific menu item and then select the blue “Nutrition & Allergens” link found underneath the description and calorie count. If you are on the Wendy’s website or the mobile app, you’ll notice that the nutrition statistics will update as you customize your order.
A nutrition information poster is also located in each Wendy’s restaurant. A crew member will be happy to assist in directing you to it.
Does West Columbia Wendy’s serve breakfast?
Yes, this Wendy’s location in West Columbia, SC serves breakfast! Go to <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app, select this location, and choose from our selection of breakfast combos, croissant, biscuit and classic sandwiches, coffee and sides.
Is the Wendy's in West Columbia open 24 hours?
Yes, this Wendy's location is open 24 hours every day of the week, including drive-thru service.
What types of meals does Wendy's in West Columbia serve?
This Wendy's serves breakfast, lunch, and dinner.
Does Wendy's offer delivery and takeout options?
Yes, Wendy's offers both delivery and takeout services at this location.
How can I order food online from Wendy's in West Columbia?
You can order online through their website at https://order.wendys.com or via the Wendy's mobile app.
What payment methods are accepted at Wendy's in West Columbia?
They accept American Express, Cash, Discover, MasterCard, and Visa.
Where can I find nutrition and allergen information for Wendy's menu items?
Nutrition and allergen details are available on Wendy's website, mobile app, and in-store nutrition posters.
How can I contact this Wendy's location with questions or feedback?
You can call (803) 739-5848, use their live chat on the Contact page, call 888-624-8140, or complete their customer satisfaction survey online.
What are some nearby dining options to Wendy's on Highway 321 in West Columbia?
Nearby eateries include Orange Julius, Cinnabon, Dairy Queen (Treat), McDonald's, Hardee's, Subway, Sonic Drive-In, and Lucky's Sports Shack.
What nearby travel and convenience services can customers find close to Wendy's?
Convenient services nearby include Pilot Travel Center with gas, convenience store, and electric vehicle charging, Blue Rhino Propane Exchange, CAT Scale truck gas station, Shell gas station, and U-Haul Neighborhood Dealer for truck rentals.
Are there any nearby lodging options close to Wendy's in West Columbia?
Nearby hotels include Country Hearth Inn & Suites Cayce Columbia and Quality Inn West Columbia.