Business Details
About
Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Curbside pickupNot available
Location
Hours
Reviews
3.5
1,646 reviews
5 stars
582
4 stars
375
3 stars
246
2 stars
135
1 star
308
What are people saying?
AI-generated from recent customer reviews
Service Quality
Numerous customers reported slow service, disorganization, and rude staff, particularly during late-night hours.
Food Quality
Many reviews mentioned cold or poorly prepared food, with some items being out of stock or not fresh.
Cleanliness
Several customers noted unsanitary conditions in the dining area and restrooms, contributing to a negative dining experience.
Customer Experience
Mixed experiences with staff friendliness; while some employees were praised for their service, many others were described as unfriendly or dismissive.
- SBSCOTT BELLSJan 5, 20263.0It's Wendy's what can I say I go there when I'm in a hurry and there's nothing else
- AMAngel MJan 3, 20261.0Went through the drive through sat for about 5 mins nobody came to the speaker seen someone go to the window and get a box… 2 more mins later a female says “May I ask you why you still in the drive through?” I said oh yeah I’m ready to order and she said “I just said the drive through is closed” uhm, no you didn’t Nobody came to the speaker the whole time I sat there and you’re establishment is a 24 hr location. The drive through is NEVER closed. You’re fired. Go home and be lazy. I just worked 16 hrs taking 911 calls. I am THE first responder. Without me you can’t call the police. You can’t call a fire truck and you can’t call an Ambulance. The least you can do is take my order for a chili and a baked potato on my way home. Y’all not even busy. Go Home.
- DBDavid BradfordDec 30, 20251.0Placed an order on 12-7-25 for carry out through the mobile app. Got to this location to see a printed note "CLOSED FOR SOFTWARE INSTALLATION". NO FOOD-NO REFUND-NO ACCOUNTABILITY FROM CORPORATE AFTER REPEATED EMAILS. This chain is already SUPER SLOW filling orders, TERRIBLE ATTITUDE from front counter employees and now RIPPING OFF CUSTOMERS! I DON'T RECOMMEND THIS OR ANY WENDY'S!!
- FFFloridtroublesDec 28, 20251.0Don't go here they literally act like somebody forced them to put in an application. Customer service is TRASH.
- ADAndrew DavidDec 21, 20253.0Service was a little slow today even though they hard more workers I have ever seen at a fast food restruant. Staff was friendly. Fried were cold and nuggets weren't anything special.
Frequently Asked Questions About Wendy's
Is West Columbia Wendy's still open?
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
Is the Wendy's in West Columbia open 24 hours?
Yes, this Wendy's location is open 24 hours every day of the week, including drive-thru service.
What types of meals does Wendy's in West Columbia serve?
This Wendy's serves breakfast, lunch, and dinner.
Does Wendy's offer delivery and takeout options?
Yes, Wendy's offers both delivery and takeout services at this location.
How can I order food online from Wendy's in West Columbia?
You can order online through their website at https://order.wendys.com or via the Wendy's mobile app.
What payment methods are accepted at Wendy's in West Columbia?
They accept American Express, Cash, Discover, MasterCard, and Visa.
Where can I find nutrition and allergen information for Wendy's menu items?
Nutrition and allergen details are available on Wendy's website, mobile app, and in-store nutrition posters.
How can I contact this Wendy's location with questions or feedback?
You can call (803) 739-5848, use their live chat on the Contact page, call 888-624-8140, or complete their customer satisfaction survey online.
What are some nearby dining options to Wendy's on Highway 321 in West Columbia?
Nearby eateries include Orange Julius, Cinnabon, Dairy Queen (Treat), McDonald's, Hardee's, Subway, Sonic Drive-In, and Lucky's Sports Shack.
What nearby travel and convenience services can customers find close to Wendy's?
Convenient services nearby include Pilot Travel Center with gas, convenience store, and electric vehicle charging, Blue Rhino Propane Exchange, CAT Scale truck gas station, Shell gas station, and U-Haul Neighborhood Dealer for truck rentals.
Are there any nearby lodging options close to Wendy's in West Columbia?
Nearby hotels include Country Hearth Inn & Suites Cayce Columbia and Quality Inn West Columbia.