Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Customers frequently reported poor service, including long wait times, rude staff, and incorrect orders.
Food Quality
Many reviews mentioned issues with food quality, including cold, stale, or improperly prepared items.
Cleanliness
Several customers noted that the restaurant was dirty, with unsanitary conditions in both the dining area and restrooms.
Staff Attitude
There were numerous complaints about staff being unprofessional, rude, or indifferent to customer needs.
Positive Experiences
Despite the negative feedback, some customers praised specific staff members for their excellent service and highlighted positive experiences.
LM
Leslie Marie
Feb 15, 2026
5.0
The kindest Wendy’s I’ve ever been to 10/10. The staff was so patient and sweet!
MS
Mrs. A Stephens
Feb 5, 2026
1.0
Went to this Wendy’s on Sunday day after the snow storm they were busy as expected since everyone else had closed down busy was not the issue. The issue is the co workers had friends they’re hanging out talking like this is not a business using profanity with a lobby full of customers one coworker that head the headset on for drive thru the words that came out of her mouth standing at the front counter is ridiculous the manager said nothing. The food was horrible my order was wrong and not to mention they were putting people door dash orders on the floor
This place needs new management and workers
BB
Buxie
Feb 5, 2026
1.0
Every time I come here the food has breakfast terrible! It’s cold and stale and old. The guy with the ponytail is rude as heck. Most of them are not very friendly and you have to wait forever to get your food or order. I’m done going there. I can’t spend another dime at this place
TA
T A
Jan 22, 2026
1.0
This location never answers their phone no matter the time, no matter the day. They also do not pay attention to the weather in an attempt to ensure they have plenty of chili for cold or wet weather.
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
What are the drive-through hours for Wendy's at 3154 Augusta Rd, West Columbia, SC?
Wendy's drive-through at this location is open daily from 6:30 AM to 2:00 AM.
Is the Wendy’s on Augusta Rd in West Columbia currently open?
Yes, this Wendy's location is currently open and serving customers.
Does this Wendy’s location offer breakfast options?
Yes, the West Columbia Wendy’s serves breakfast, including combos, croissant, biscuit and classic sandwiches, coffee, and sides.
What methods of payment are accepted at this Wendy’s?
Accepted payment methods include American Express, Cash, Discover, MasterCard, and Visa.
How can I order Wendy’s food online or via an app?
You can order Wendy’s food online at order.wendys.com or via the Wendy’s mobile app available in the App Store for convenient mobile ordering.
Where can I find nutrition and allergen information for Wendy’s menu?
Nutrition and allergen information is available on the Wendy’s menu website, mobile app, and in-restaurant. You can access detailed info for each item and get assistance from crew members.
Where is this Wendy’s located and what is its contact number?
Wendy's is located at 3154 Augusta Rd, West Columbia, SC 29170. The phone number is (803) 847-2403.
What nearby stores or restaurants can I visit before or after my Wendy’s meal?
Nearby you can visit Big Lots for shopping, World Cell Phone for mobile needs, Taqueria San Juan for Mexican cuisine, and Bricks and Stones Pizza Company for pizza. These locations are convenient to check out around your Wendy’s visit.
Are there nearby services such as gyms or automotive shops near this Wendy’s?
Yes, Envi Gymnastics is nearby for gymnastics and sports, and Sunroofs of Columbia offers automotive repair and restoration services, both conveniently located close to Wendy’s.
How can nearby gas stations or convenience stores assist customers visiting Wendy’s?
Customers can easily fuel up or grab items before or after dining at Wendy’s, with nearby locations such as Sunoco Gas Station, Exxon, and Express Way ATM offering gas, convenience items, and ATMs just a short distance away.
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