McDonald's

3.5
2404 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
2425 Sunset Blvd, West Columbia, SC
29169, United States

Hours

Reviews

3.5
2,404 reviews
5 stars
869
4 stars
465
3 stars
420
2 stars
224
1 star
426

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous reviews highlighted poor service, including rude staff, long wait times, and incorrect orders.

Food Quality

Customers reported issues with food quality, including cold items, incorrect orders, and unsatisfactory preparation.

Cleanliness

Several reviews mentioned unsanitary conditions in the restaurant, including dirty tables and restrooms.

Management Issues

Many customers expressed concerns about mismanagement, including lack of staff training and poor handling of customer complaints.
  • DD
    Dawn Daly Davenport
    2 days ago
    5.0
    Here are some updated pics and video of our recent visit. The Play Area isn't large but perfect for smaller children. My Littles had an amazing time!! Food, service and atmosphere was great. They even have a watering station outside for your pets.
  • TE
    Tracei Ealey
    Jan 1, 2026
    5.0
    Visited this mcdonald's on new years 2026 and I just want to acknowledge the manager, I believe her name is Trell, she's gave great customer service, thank you. Wish she could train the employees at the Charleston hwy store because that's the closet store to my home and I'll bypass every time and burn the gas to go elsewhere for good servicd.
  • MC
    Madalyn Crawford
    Dec 19, 2025
    1.0
    Super sad the workers decided to have the door locked when I had an order to pick up, continued to look at us at the door waving, and ignored our phone calls. I get you may hate your minimum wage job, but treating people like crap isn't going to help. Grow up, guys. I'll be getting ahold of corporate.
  • MM
    Morgan
    Dec 4, 2025
    1.0
    Ordered online for dine-in as it was only 10pm and they close at 12:59am. When we got there dining room was locked and we had to go around to drive-thru. When we got our order my apple pie was missing, the fries had no salt, and they forgot my sauce. Overall my experience was unacceptable. This is not my first bad experience here, yall need to do better.
  • JP
    john pork
    Nov 28, 2025
    1.0
    Here’s a full essay-style bad review about McDonald’s based on the burnt McChicken bun incident: ⸻ A Disappointing Experience at McDonald’s: A Burnt Bun and a Broken Expectation My recent visit to McDonald’s was, unfortunately, one of the most disappointing fast-food experiences I’ve had in a long time. I’ve always considered McDonald’s a reliable option when I’m looking for something quick, simple, and consistent, but this time, even the basics were mishandled. I ordered a McChicken—something so standard and straightforward that you would assume it would always be prepared correctly. However, when I opened the wrapper, I was immediately met with the unmistakable smell of burnt bread. The bun wasn’t just slightly toasted or darkened; it was visibly and obviously burnt. What made this experience even more frustrating was that it wasn’t just a cosmetic issue. The burnt bun completely altered the taste of the sandwich. Instead of the warm, soft bun that’s supposed to complement the crispy chicken patty, I had to deal with a bitter, charred flavor that overpowered everything else. Every bite was a reminder that this was a mistake that should have never made it past the kitchen. It felt careless—like no one bothered to check the quality before handing it to a customer. Fast-food restaurants are busy, and mistakes happen, but serving something as noticeably burnt as this is not a small slip-up. It shows a lack of attention, a lack of care, and honestly, a lack of pride in the food being served. People come to McDonald’s because they expect consistency. If something as simple as a bun can be burnt and still served, it makes me question what else is being overlooked behind the counter. Overall, my experience left me dissatisfied, annoyed, and hesitant to return to that location. A McChicken should never taste like burnt charcoal, and a customer should never receive food that clearly should have been remade before it ever made it into a bag. I hope McDonald’s improves their quality control, because this visit was far below the standard that a global brand should be delivering.😡😡😤🔥🔥

Frequently Asked Questions About McDonald's

What are the delivery hours for this McDonald's location?

Delivery is available Monday to Thursday from 6:00 AM to 11:30 PM, Friday and Saturday from 6:00 AM to 12:30 AM, and Sunday from 6:00 AM to 10:30 PM.

During what hours is the drive-thru open at this McDonald's?

The drive-thru is open Monday to Wednesday from 5:00 AM to 11:00 PM, Thursday to Saturday from 5:00 AM to 2:00 AM, and Sunday from 5:00 AM to 11:00 PM.