McDonald's

3.5
1780 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
2700 Emanuel Church Rd, West Columbia, SC
29169, United States

Hours

Reviews

3.5
1,780 reviews
5 stars
610
4 stars
398
3 stars
317
2 stars
160
1 star
295

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, including rudeness from staff and lack of acknowledgment during long wait times.

Order Accuracy

Many customers reported issues with incorrect orders and missing items, leading to frustration and dissatisfaction.

Food Quality

Feedback on food quality was mixed; while some praised fresh and hot food, others complained about cold, undercooked items.

Cleanliness

Several reviews noted cleanliness issues within the restaurant, including unpleasant odors and dirty conditions.

Management Issues

Customers expressed concerns about management's handling of situations, with reports of unprofessional behavior and poor communication.
  • GS
    Geoff Stafford
    Jan 4, 2026
    1.0
    Expectations for McDonald’s at preset low, this place served me breakfast burritos that were melted goo at the bottom of the bag. Gross.
  • HH
    Hunter Hite
    Dec 4, 2025
    1.0
    I don't like to write bad reviews, but I gotta do it here. This is by far the worst run McDonalds that I have ever been to. Placed my order online this evening and pulled up for curbside pickup for what was supposed to be a 3-5 minute wait. 30 minutes later and nothing. After witnessing several other people leave with no food, and other people angry and honking in the drive thru not moving at all, I just went inside. Took another 5-10 minutes inside to flag somebody down to refund my money (since you can't cancel an order in the app). I didn't raise my voice or get nasty or anything just calmly asked for a refund, which they did. Absolutely no apology, or a sorry we are short staffed (they seemed to be very well staffed by the way), or any acknowledgement whatsoever. I don't know why people keep going back to this place. I legitimately hope this McDonalds goes out of business. Guess the joke is on me for waiting so long.
  • YR
    Yasandra Rivera
    Dec 3, 2025
    1.0
    Worst customer service of all mcdonalds. 20 minutes of waiting and not a single acknowledgement. When I asked, hello? the response was wait like everyone else. Very rude and disrespectful. Other patrons waiting as well and not a single greet or acknowledgement of their needs. One customer asked for ice and the idiot just pushed passed her as she didn't even exist. Also the whole restaurant smelled like dirty toilet water, so that's 20 minutes of waiting in a bathroom! Felt like its being runned like a trailer park!
  • JT
    James Thomas
    Nov 13, 2025
    5.0
    The food I got from here was absolutely delicious, and it was given to us extremely quickly compared to other locations
  • JF
    Jodi Faye
    Nov 8, 2025
    5.0
    This mcdonalds is always clean, customer service always nice. Order usually correct even in drive thru. Ordered sausage biscuits and hot cakes, cooked rights and fresh. Not a long wait.

Frequently Asked Questions About McDonald's

What are the regular hours of operation for McDonald's at 2700 Emanuel Church Rd?

McDonald's at 2700 Emanuel Church Rd is open from 6:00 AM to 11:00 PM Monday through Thursday and Sunday, and from 5:00 AM to 1:00 AM on Friday and Saturday.

When is the drive-thru service available at this McDonald's location?

The drive-thru at this McDonald's is open from 5:00 AM to midnight Monday through Thursday and Sunday, and until 1:00 AM on Friday and Saturday.