McDonald's

3.3
1923 reviews
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Business Details

1303 Charleston Hwy, West Columbia, SC
29169, United States
(803) 794-8193
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
1303 Charleston Hwy, West Columbia, SC
29169, United States

Hours

Reviews

3.3
1,923 reviews
5 stars
598
4 stars
367
3 stars
338
2 stars
186
1 star
434

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported slow service, long wait times, and poor customer interactions, particularly at the drive-thru and counter.

Food Quality

There were numerous complaints about food being served cold, incorrect orders, and unsatisfactory preparation, including issues with freshness and taste.

Staff Attitude

Feedback indicated a mix of friendly and rude staff interactions, with some customers experiencing disrespectful behavior from employees.

Cleanliness and Hygiene

Several reviews raised concerns about cleanliness and hygiene practices, including unsanitary food handling and dirty dining areas.

Inconsistent Experience

Customers noted that experiences varied widely, with some praising the service and food while others described it as one of the worst locations.
  • GM
    Gabryelle Mantooth
    5 days ago
    1.0
    didn’t give us our hashbrowns after paying for it, and spent 20 mins in the breakfast line.
  • HH
    Heather
    Nov 11, 2025
    1.0
    Mobile order, you're not supposed to be able to order things on the mobile app if it's unavailable however that's not the case here because they don't market unavailable I ordered a frappe with my meal was informed when I got to the window that I could not get it they gave me a coke instead it was more than $2 difference and I was not issued my refund I'm extremely unsatisfied I work too hard for my little dollars for them to keep them that multi-million dollar company does not need to keep my $2 for the product I did not get
  • DG
    Daina Goings
    Nov 10, 2025
    5.0
    This is seriously the best McDonald’s in the Columbia area. All of the workers are amazing & my food always turns out how I want it!
  • CC
    Caitlin C
    Oct 29, 2025
    5.0
    The ladies working the drive thru were very friendly and got my food out fast :)
  • JJ
    Joseph
    Oct 16, 2025
    1.0
    I went to get a milkshake today and ordered the chocolate shake and got home took a sip of it and it was extremely sour. Something red was in the bottom of the shake. I’m turning this in to SCDHEC and reporting this to BBB. This location needs to be shut down immediately. I will also be suing McDonalds this location and will request video footage to see what was put into the shake.
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Frequently Asked Questions About McDonald's

What are the regular operating hours for McDonald's at 1303 Charleston Hwy?

McDonald's at 1303 Charleston Hwy operates daily from 4:00 AM to 1:00 AM, with Thursday to Saturday open 24 hours.

When is the drive-through service available at this McDonald's location?

The drive-through is open Monday to Wednesday and Sunday from 4:00 AM to 1:00 AM, and operates 24 hours Thursday through Saturday.