Domino's Pizza

2.2
128 reviews

About

Pizza RestaurantRestaurant Delivery ServiceTake Out RestaurantChicken RestaurantFast Food Restaurant
Looking for great pizza in Sumter? At Domino’s, we’re passionate about bringing you the best pizza experience, whether you're carrying out or ordering pizza delivery. Whether you’re craving thin, foldable New York Style pizza or a thick, Handmade Pan pizza, Domino’s has you covered. Or try our delicious, cheesy Parmesan Stuffed Crust pizza today! We offer more than just mouthwatering pizza—dishes like our fan-favorite mac and cheese, salads, pasta, and chicken wings will satisfy all your needs. We’ll give you great value with our unbeatable deals, making it easy to enjoy more for less. Wherever you are, the Domino's pizza near you is here to satisfy your cravings with taste and quality. Order from 494 Pinewood Rd .

Location

Domino's Pizza
494 Pinewood Rd, Sumter, SC
29154, United States

Hours

Reviews

2.2
128 reviews
5 stars
30
4 stars
8
3 stars
1
2 stars
12
1 star
77

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported long wait times for orders, with many experiencing delays of over two hours and difficulty reaching staff by phone.

Food Quality

Several reviews mentioned poor food quality, including cold or burnt pizzas and incorrect orders, leading to dissatisfaction.

Staff Behavior

Customers expressed concerns about unprofessional behavior from staff, including rudeness and lack of urgency in addressing customer needs.

Management Problems

Reviews highlighted issues with management, including inadequate staffing and poor handling of customer complaints.

Mixed Experiences

While some customers enjoyed the food and service, many others had negative experiences, indicating inconsistency in performance.
  • BT
    Brian Ty
    Nov 10, 2025
    1.0
    Never order from this location! Over 2 hours from order to delivery. Called after an hour and was on hold with store for 45 minutes. Drove to store while still on hold to see four employees sitting watching the phone ring. Was given massive attitude when asked the store about our order stating they were busy a few hours ago. Insanely rude to my wife and child. This store needs to be shut down
  • CW
    Caden Weatherly
    Oct 19, 2025
    2.0
    employees try to ignore people at the window, leave earbuds in while working, and sit around talking while customers wait on food. Make it make sense. Foods good but my food was dropped after I waited 15 minutes for someone to grab it off a shelf, then looked at me like I was stupid.
  • GM
    Grace Mcknight
    Oct 15, 2025
    1.0
    Let’s be very clear! Mrs. Kendra with her nasty unprofessional self needs better management training if she’s a manager. First and foremost I called about my order. Was told they didn’t have one. Called the Dominos store on Wesmark and they didn’t have it. Recalled back to pinewood store and finally Mrs. Nasty Kendra finally located my order. I’m explaining to her my order was missing an item. Of, course she gets nasty when it’s not her order or missing item. Asked for the general managers information and was refused that information. Let’s just say this. Kendra will be reported and handled for her unprofessional behavior. If this is her in this picture from two weeks ago she needs to be fired. No excuse for this type of behavior.
  • JM
    John Miller
    Oct 13, 2025
    1.0
    The only reason that I give this store a low score is because of the call that my wife and I had with the manager last evening. We called in a delivery order at 7:30pm last night and after an hour, it showed on the app that the order had not been processed. My wife called and the manager proceeded to say, "We called you in order to let you know that we are on a two hour wait." First off, WHAT? You are a manager and can't get staff to produce? If you don't have the staff, call coperate or shut off delivery and say pick up only....... Secondly, my wife stated that there was no call for either of us. We live by Sumter High and no outage. The manager then said that it went straight to Voicemail. My wife just simply asked why she didn't leave a voicemail? The manager said they do not have to leave one. Well then, okay. That tells me that you just wanted to cover your butt on a recorded line to lie about even trying to contact us. NOT GOOD BUSINESS PRACTICE! Do better cause this is a good store in a great location.
  • SJ
    Stephen L. Dinkins Jr.
    Oct 12, 2025
    1.0
    I ordered a pizza online for it to be delivered, when I called to check on it, I was put on hold for 15 minutes so I drove down to the store in the rain to be told that they had not made it yet because they wanted me to know it was gonna be a two hour delivery wait. The manager had an attitude and did zero to help make things right. Last time I ever fool with Dominos.

Frequently Asked Questions About Domino's Pizza

What types of pizzas does Domino's Pizza in Sumter offer?

Domino's Pizza in Sumter offers Specialty Pizzas and allows you to build your own pizza on New York Style, Handmade Pan, or Parmesan Stuffed Crust.

What are the operating hours for Domino's Pizza in Sumter?

Domino's Pizza is open daily from 10:00 AM to midnight, except on Fridays and Saturdays when it stays open until 1:00 AM.