Business Details
About
Mexican Restaurant
Chipotle Sumter is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Location
Hours
Reviews
3.0
447 reviews
5 stars
142
4 stars
55
3 stars
55
2 stars
44
1 star
151
What are people saying?
AI-generated from recent customer reviews
Cleanliness
Multiple customers reported unsanitary conditions, including dirty dining areas and food prep stations.
Customer Service
Numerous reviews highlighted poor customer service, with staff being rude, unhelpful, and unprofessional.
Food Quality
Customers frequently mentioned issues with food quality, including stale chips, cold food, and missing ingredients.
Availability of Items
Many reviews noted that the restaurant often runs out of key ingredients, affecting the overall dining experience.
Long Wait Times
Several customers experienced excessive wait times for both service and food preparation.
- TPT Pack1 day ago1.0I absolutely love Chipotle but this by far is the worst location! I went yesterday, 11/22/25, and they were out of all meats, out of vinaigrette dressing, the salad was brown, employees in the back to the right were gathered laughing and talking, one employee out front facing angry customers and the register wasn’t working. So even if they did have food, you couldn’t checkout. At least five other customers walked out when I did. This location needs a serious overhaul or shut the dam doors.
- RSRL SimonNov 15, 20252.0Manager was very rude and bitter. No meatvwas cook. Food station had old food from lunch rush qt 3:24 pm.
- GDGiani DabneyNov 15, 20251.0I love Chipotle, however i am EXTREMELY disappointed with my portion size for a meal that ended up costing me $25. I ordered extra chicken and got a half portioned size. Sadly I don't like my money being wasted and I will not be returning again. Tried to call to make a complaint and nobody but the automatic answering machine answers. Also, the food arrived cold like it was jist taken from the refrigerator. If I could score a zero, I would.
- HPHailey PEELENov 15, 20251.0Rude customer service. Place stated open at 10:45 store was closed. We tried to ask how long it may take and the customer service rep had an attitude and when we only tried to see how much long it maybe since we had to wait outside w group of people coming. Tables still had chairs stacked up, food just being cooked and with rude service we left. Floors were dirty as well would not recommend.
- BKBrianna KeithNov 7, 20251.0Ordered food online at 6:53pm to be picked up in the drive thru. Waited from 7:05 until 7:55 before our order was ready. Ordered two bowls, one was cold.
Frequently Asked Questions About Chipotle Mexican Grill
What type of food does Chipotle Mexican Grill Sumter serve?
Chipotle Mexican Grill Sumter serves customizable Mexican food including burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, wholesome ingredients.
What are the operating hours for Chipotle Mexican Grill Sumter?
Chipotle Mexican Grill Sumter is open daily from 10:45 AM to 11:00 PM.
Where is Chipotle Mexican Grill Sumter located?
It is located at 1286 Broad St, Sumter, SC 29150, United States.
Does Chipotle Mexican Grill Sumter offer online ordering?
Yes, you can order online via their website or through the Chipotle app for quick and convenient ordering.
How can I contact Chipotle Mexican Grill Sumter?
You can contact them by phone at +1 803-469-0250 or email at SC.3712.Sumter@chipotle.com.
Is Chipotle Mexican Grill Sumter inclusive and welcoming?
Yes, Chipotle Sumter embraces inclusivity and welcomes the LGBTQ community.
What nearby restaurants can I visit before or after dining at Chipotle Sumter?
Nearby, you can visit Osaka Japanese Restaurant and Sushi Bar for Japanese cuisine, Arby's for sandwiches, or Waffle House for breakfast and brunch options.
Are there convenient stores or shops near Chipotle Mexican Grill Sumter?
Yes, Dollar Tree and Five Below are nearby discount stores for quick shopping needs.
Which beauty or personal care stores are close to Chipotle in Sumter?
Nearby personal care options include Sally Beauty, Perfect Nails salon, Cost Cutters hair salon, and Ulta Beauty for cosmetics and hair supplies.
What other amenities or services are accessible near Chipotle Sumter?
Close to Chipotle Sumter, you can find Walmart Care Clinic for medical needs, Kangaroo Express gas station, and Anytime Fitness gym for workouts.