Buffalo Wild Wings

3.7
1620 reviews

About

Chicken Wings RestaurantSports BarRestaurant
Award-winning Buffalo, New York-style wings in your choice of 26 sauces and seasonings.

Location

Buffalo Wild Wings
2625 Broad Street, Sumter, SC
29150, United States

Hours

Reviews

3.7
1,620 reviews
5 stars
669
4 stars
370
3 stars
206
2 stars
107
1 star
268

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported long wait times for service, with many experiencing inattentive or rude staff.

Food Quality

Many reviews highlighted cold, overcooked, or incorrect food orders, leading to dissatisfaction with the dining experience.

Cleanliness

Several customers noted unsanitary conditions, including dirty tables and floors, contributing to a negative impression of the restaurant.

Management Concerns

Feedback indicated poor management practices, including lack of staff training and inadequate customer service response.

Positive Experiences

Despite the negative feedback, some customers praised specific staff members for their excellent service and highlighted enjoyable food and atmosphere.
  • KE
    Kim Esteen
    5 days ago
    1.0
    Service was TRASH!!!!!!!!! Worst Buffalo wild wings ever don't waste your time.
  • AE
    Austin Escalera
    Nov 17, 2025
    5.0
    Delicious food served hot and well prepared! The atmosphere is fun and the building is very well kept! Our table was clean and the overall experience was great! Despite being very busy our server Nikki (hope I spelled it correctly) was very attentive and kind! She made sure we were thoroughly taken care of and had an amazing attitude! Truly, was wonderful!
  • PM
    Patrick McLaughlin
    Nov 15, 2025
    1.0
    This is the worst BWW that I’ve ever been to. Arrived on a Friday late afternoon/early evening and the restaurant was less than half full. Half the empty tables weren’t even bussed and the floor is absolutely disgusting while they had 3 servers taking care of the entire restaurant. I asked to sit at a high top and was told I couldn’t by the hostess bc the server ‘wasn’t taking tables’ because of an upcoming party. Mind you there were 8 empty high tops and only 1 was being used. I waited at my table for awhile and never got a server to come so I ended just ordering to-go. As I wait for my to-go the people waiting at the door keeps piling up and the hostess is no where to be found for the most part. To top it all off there’s a top 10 college football matchup on and there’s garbage music being played in the background with no audio from any sports games. How is this possible?
  • LP
    Laquetta Paylor
    Nov 11, 2025
    3.0
    Erika at the bar told me my veterans ID was a spouses ID and made me feel so terrible. She caused a scene and the Manager came to correct her and told her my ID was indefinite. She said she is a spouse and she knows what it looks like. I did not serve this country to get treated like that. She ruined my time there for veterans day. I will never go there again and she needs more training before she goes and tell actual veterans that been to war that they are a spouse. I'm not saying spouses did not do their part for the home front but I'm no spouse. I felt so violated and disgusted everyone was looking at me like I didn't deserve to be there for veterans day. My family and I will never go there again. She needs more training and she should never do that again to another veteran. I'm very disappointed in the buffalo wild wings brand to have someone representing the company like that. After this happened Buffalo wild wings reached out to me in a big way. They really do care about who they have representing them and how their customers are treated. I must say even though that happened to me it was just one employee. They truly are a great team and a great brand. I am applauding the effort and commitment to keep this brand strong. Thank you to the team that reached out to me I really do appreciate it. I changed my rating because it really did touch my heart.
  • RS
    Robert Singletary
    Nov 3, 2025
    1.0
    I travel for a living. I can honestly say this is the absolute worst BWW I have ever been in!!! Went in on NFL Sunday. Nov 2, 2025. Sat at a table for 15mins. No one even greeted me, less take my order. Stopped a server. Asked for a game to be put on. No game never saw anyone again. Gave them another chance on Monday Night Football. Sat at a table. Again no greeting or service. 3 servers walked passed my and didn't say a word. Place was not busy. I would not recommend this place to anyone!!!

Frequently Asked Questions About Buffalo Wild Wings

What type of food is served at Buffalo Wild Wings in Sumter, SC?

Buffalo Wild Wings serves award-winning Buffalo, New York-style wings with your choice of 26 sauces and seasonings.

Where is Buffalo Wild Wings located in Sumter, SC?

Buffalo Wild Wings is located at 2625 Broad Street, Sumter, SC 29150, USA.