Since 1977, Bojangles has been serving boldly seasoned chicken, scratch-made biscuits, Legendary Iced Tea® and all the classic Southern fixin’s for breakfast, lunch and dinner. All your favorites are only a tap away with the Bojangles app, whether you’re craving chicken tenders, a chicken biscuit or a family meal with a whole lot of everything for everyone.
Customers frequently reported poor service, including rude staff, long wait times, and incorrect orders.
Food Quality
While some customers enjoyed the food, many complained about cold, old, or poorly prepared items.
Cleanliness
Several reviews mentioned unclean dining areas and unsanitary conditions.
Management Issues
Customers expressed concerns about management's lack of oversight and the overall decline in service standards.
KS
Kyle Smith
4 days ago
5.0
This location is probably the best one so far given its age of operation and how well maintain this restaurant was at the time of my visit; you can check my location guide reviews and images i have been to a lot of restaurants in my 8 years of giving google reviews. The management staff are very kind but the workers do show attitude from time to time and thats all right, a younger manager was their and we had exchanged words however I am a independent reviewer.
Now take a look at these photos
@1sirmarcus on IG
RR
R
Jan 30, 2026
1.0
This place has really gone downhill. You can tell there isn't care from management. Food is usually cold, old or burnt. You're lucky if you get hot fresh food, fast, with friendly service. That is nearly impossible to see from this location. Employees are usually rude or you can tell they 100% do NOT want to be there and it's reflected in how the customer is greeted/treated. I've had to have things replaced, because of how hard and burnt they were, by the GM herself and she has given me terrible quality food as a replacement. I use to love Bojangles food but the quality from this store time after time after time again has literally turned me away from Bojangles period. I won't even visit any location out of town because the thought turns my stomach now. If you want similar food (biscuits, chicken, fries, breakfast) with GREAT taste, quality, freshness and service then go to Sam's Homemade Biscuits and More. Not only will they give you better food, it's a fraction of the price and the employees are actually friendly. Bojangles was my go to since a little girl but Broad St location has permanently ruined that for me and my family. It's a shame that a company that use to hold such a high standard has dropped down so so very low.
MW
Mon Wick
Jan 20, 2026
5.0
Good customer service
GJ
giovanni jackson
Jan 16, 2026
1.0
Be careful at the Bojangles on Broad Street. I ordered a sausage biscuit with cheese and when I received it didn't have any cheese so I just wanted them to put a piece of cheese on it. I went inside asked for the cheese they opened up the sandwich talked over the sandwich... a lady who was making it said that they picked up the wrong sandwich proceeded to take the sandwich I gave her closed it up and put it back in the lineup to be served🤯🤯🤯. I had the sandwich in my possession in my car they don't know what I did to that sandwich even though i didnt do anything) it is still in the lineup😵💫😵💫😵💫 I thought they were supposed to throw it away...am I wrong???
TC
Terrie Coyote
Dec 16, 2025
1.0
Horrible!!! There were 8 people in that restaurant in back. The girl who took my money never spoke one word. I watched her as she smashed the lid to one of my dinners. Her nasty hands that handles money. Yuk. Idky she's there. They were all bumping into each other like a pin ball machine. Ha I'll stick to Popeyes. No more Bojangles. Oh. My biscuit was smashed to bits.
What are the general dining hours for Bojangles in Sumter, SC?
Bojangles in Sumter, SC is open for dine-in daily from 5:00 AM to 10:00 PM, except on Sundays when it opens from 6:00 AM to 10:00 PM.
Does Bojangles offer drive-through service and what are its hours?
Yes, Bojangles offers drive-through service daily from 5:00 AM to 10:00 PM, with extended hours until 11:00 PM on Fridays and Saturdays, and starting at 6:00 AM on Sundays.
What types of meals can I expect at Bojangles?
Bojangles serves breakfast, lunch, and dinner featuring boldly seasoned chicken, scratch-made biscuits, Legendary Iced Tea®, and classic Southern fixin’s.
Can I order Bojangles' food online or via mobile app?
Yes, you can order through the Bojangles app available on iOS and Android, or via their online ordering website.
What payment options does Bojangles accept?
Bojangles accepts cash, Mastercard, Visa, and travelers checks.
Does Bojangles accommodate families and have facilities for children?
Yes, Bojangles welcomes families and offers a children's menu, with wheelchair accessible entrances and parking.
Are there any popular chicken restaurant competitors near Bojangles?
Nearby competitors include KFC and another Bojangles location also serving fast food chicken in the area.
What other dining options are near Bojangles for varied cuisine?
Near Bojangles, you can find Kozi Italian Street Food for Italian cuisine, Los Carnales Mexican Restaurant offering Mexican and seafood dishes, and Red Lobster for American seafood.
What nearby stores or services might be convenient to visit along with Bojangles?
Nearby you can visit T-Mobile for mobile phones, Goodwill Industries for thrift shopping, Shoe Dept. for footwear, and Family Dollar for discount retail and grocery needs.
Does Bojangles offer catering services for events or large groups?
Yes, Bojangles provides catering services suitable for family meals and larger groups.
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