Arby's

4.2
498 reviews

About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
1954 Mccrays Mill Rd, Sumter, SC
29150, United States

Hours

Reviews

4.2
498 reviews
5 stars
266
4 stars
141
3 stars
46
2 stars
18
1 star
27

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported slow service, especially in the drive-thru, with long wait times noted.

Order Accuracy

There were multiple complaints about incorrect orders, although some customers mentioned that staff were willing to correct mistakes.

Food Quality

While many customers praised the food quality, there were also reports of items being served incorrectly or not meeting expectations.

Cleanliness

Some reviews highlighted cleanliness issues, particularly in the dining area and bathrooms, while others noted that the restaurant was clean.

Customer Service

The staff received mixed reviews; some customers praised their friendliness and helpfulness, while others reported rudeness or lack of attentiveness.
  • GB
    Gena Bartell
    Dec 29, 2025
    5.0
    Enjoyed my meal asked for hot fries and got them. I was very surprised that the cashier remembered my last name. Haven’t been there in a few months. That was nice to be remembered. Thank!
  • RJ
    Ronnie Jackson
    Nov 16, 2025
    1.0
    After placing order at drive tru an got to window a black female an black male worker were playing with each other. Which is very unprofessional, I watched server handle fry box with bare hands. Then after leaving, my order was wrong. Instead of just a classic roast beef. I was given a Cheddar roast beef that was flat like someone flattened it with there hand. Will not go back. Service sucks👎
  • DB
    D'Andre Bell
    Oct 8, 2025
    4.0
    Order 2 sandwich meals. When we got the food they gave us crinkle fries instead of the curly fries we ordered. They also forgot to give us our cheese sauce. Went inside and the cashier was nice about the mistake and made it right.
  • JT
    James Thigpen
    Oct 5, 2025
    1.0
    Shut the shake machine done 2 hours before closing time.
  • SS
    Sara Sohnemann
    Sep 18, 2025
    2.0
    Every time I come through this drive thru even for a drink I wait here at least 15 mins if not more. They need to hire or move faster. It’s called fast food for a reason that’s why people use the drive thrus !!!!!!!