Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Customers frequently reported extremely long wait times, often exceeding 30 minutes, especially in the drive-thru.
Order Accuracy
Many reviews highlighted issues with incorrect orders, missing items, and repeated mistakes on simple requests.
Cleanliness
Several customers noted that the restaurant was dirty, with unclean tables and floors, contributing to a negative dining experience.
Food Quality
Feedback on food quality was mixed; while some enjoyed the freshness and taste, others received cold or poorly prepared meals.
Customer Service
Customer service was often described as unprofessional and rude, with staff appearing disinterested in their work.
MG
Mary Gadsden
Nov 5, 2025
5.0
Great service and fast
JB
John Busco
Nov 3, 2025
1.0
Just not sure how hard it is to ask for professional, quick service. Definitely needs some management change or involvement in what customers are actually receiving - if they even care
JG
Jolita Gladden
Oct 28, 2025
1.0
My daughter & I did a mobile order (drive thru pickup) for a Dave's single (we had a promo code) & a separate order for 2 small fries& a caramel cold foam coffee. When we got yo the window, there was no greeting. She just gave us our sandwiches & a bag with 1 order of fries. I checked the burgers & asked if 1 of the burgers could be remade with no mayo (I specified on the app no mayo). The young lady at the window looked at another woman & repeated what I asked. The woman went on saying the app dis not specify no mayo. I tried to use a napkin to take off the mayo but it was too much & too messy. So, I asked again if I could give the burger back & get it with no mayo. She said to pull up by the door. We pulled up & they brought out the drink & another burger. However, we still only had 1 order of fries & it was a half order. I was done with everything by then & just left. I would expect this from BK. But, not Wendy's. Well, until now.
DW
David Welch
Oct 26, 2025
3.0
I had to wait 10 minutes to be served. Then I gave order. When order was completed it toke 8 minute to get . It was breakfast time. I was the only customer in there. Vehicles were leaving because of slow service
EI
E I
Oct 24, 2025
1.0
My boyfriend and I had gotten the munchies and thought Wendy's would be nice for us for hunger. I was so wrong after we got the food. Not only they make your customers wait 45 minutes to 1 hour for food in person and take forever in drive thru, they are just as bad when it comes to delivery. We ordered a Large Biggie Bag with a bacon cheeseburger, spicy nuggets, fries, and a large chocolate frosty and 4 extra burgers. Only received 4 out of 3 burgers. Not only that, I had my burger set in a specific manner. No onion, no pickle, no mustard. Only Ketchup and Bacon. I have no onions because I'm allergic to them, and guess what? I had extra onion and extra pickle on my burger as well extra mustard mixed in with the ketchup. I removed the onion and pickle with no doubt i couldn't even bring myself to eat it without gagging the burger was extremely cold. I moved onto my frosty shared it with my boyfriend then decided to finish it off took a sip of the melted chocolate and then tasted something off I went to go pull it out of my mouth and what do you know a piece of hair was in my frosty that had made it into my mouth. I was furious like extremely mad. I then called the store and what do you know rang and rang. So I said what the actual you know the rest so i moved to my fries tried to ignore my hunger fries were cold and soggy as well unsalted so at this point I gave up eating and decided to come here and leave a review... from Fast Food worker to Fast Food worker yall should know better on your health codes and such because this is so uncalled for. Nobody should have to pull hair out their mouth when they eat. Not only that I shouldn't have to wait 45 minutes to 1 hour for food (in person), yalls drive time shouldn't be extremely high, yall need to do your jobs quit messing around, oh and yall need to wear your hair properly.. as well as quit vaping in the back by the food. I'm talking about overall going to this location for quite some time
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
Is Wendy’s delivery available near me?
To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.
Is Wendy’s hiring in Summerville, SC?
To check if this Wendy’s location is currently hiring, visit our <a href="https://wendys-careers.com/job-search/">Careers page</a>, enter Summerville, SC into the appropriate form fields and submit your search. If any jobs are currently available at this location or one nearby, they should appear within the results list.
If there are no open positions at your preferred restaurant at the time of your search, we recommend checking back often.
How do I contact Wendy’s with questions or feedback about this location?
Feedback about your experience with this Wendy’s location may be provided to our Customer Care team. To reach out through Live Chat or to leave a message, please visit our <a href="https://www.wendys.com/contact-us">Contact page</a>; use 888-624-8140 to call.
You may also provide feedback by filling out a <a href="https://www.wendyswantstoknow.com">Wendy’s Customer Satisfaction Survey</a>. You will need to refer to your receipt for the restaurant number, date and time of visit.
If you need to reach this location directly, please call (843) 871-3685.
Where can I buy Wendy’s gift cards?
Wendy’s gift cards are available in-restaurant, through several brick & mortar and online retailers and through our own online shop. To place an individual or bulk order online, please visit our <a href="http://www.wendysgiftcards.com/#/home">gift card portal.</a>
Already have a gift card? <a href="https://find.wendys.com/gift-card">Check your balance!</a>
Where can I find menu pricing?
Pricing may vary slightly depending on your location. To see menu prices for the Wendy’s of your choice, please visit <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app. Once you’ve selected your location, prices should appear for each menu item.
Where can I find nutrition and allergen information?
This information can be found on our <a href="https://order.wendys.com/categories?site=menu">menu website</a>, within our mobile app and in-restaurant. To access via our website or mobile app: Click through to a specific menu item and then select the blue “Nutrition & Allergens” link found underneath the description and calorie count. If you are on the Wendy’s website or the mobile app, you’ll notice that the nutrition statistics will update as you customize your order.
A nutrition information poster is also located in each Wendy’s restaurant. A crew member will be happy to assist in directing you to it.
Does Oakbrook Wendy’s serve breakfast?
Yes, this Wendy’s location in Summerville, SC serves breakfast! Go to <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app, select this location, and choose from our selection of breakfast combos, croissant, biscuit and classic sandwiches, coffee and sides.
What are the operating hours for Wendy's drive-through?
The drive-through at Wendy's on 10012 Dorchester Rd is open from 6:30 AM to 2:00 AM Monday through Thursday and Sunday, and until 3:00 AM on Fridays and Saturdays.
Does this Wendy's location serve breakfast?
Yes, this Wendy's location in Summerville, SC serves breakfast including combos, sandwiches, coffee, and sides.
Can I order Wendy's food online or via an app?
Yes, you can order Wendy's food through their mobile app or online at order.wendys.com.
What payment methods does Wendy's accept?
Wendy's accepts American Express, Cash, Discover, Mastercard, and Visa.
Where can I find nutrition and allergen information for Wendy's menu items?
Nutrition and allergen information is available on Wendy's menu website, via their mobile app, and in-restaurant on a nutrition poster.
Is there a Wendy's app for easy ordering?
Yes, you can download the Wendy's app from the Apple App Store to order quickly and access deals.
How can I contact Wendy's at 10012 Dorchester Rd for feedback or questions?
You can contact their Customer Care team via live chat on their Contact page or call this location directly at (843) 871-3685.
Are there other fast food restaurants near Wendy's on Dorchester Rd?
Yes, nearby fast food options include Hardee's and Waffle House, which you might consider visiting before or after your meal at Wendy's.
Where can I find a nearby grocery store or pharmacy when visiting Wendy's?
Lowes Foods grocery store and Walgreens pharmacy are conveniently located nearby, great for running errands before or after your Wendy's visit.
Is there a nearby gas station close to Wendy's on Dorchester Rd?
Yes, there are BP gas stations close by where you can refuel your vehicle during your visit to Wendy's.