Wendy's

3.6
1417 reviews

About

Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
10012 Dorchester Rd, Summerville, SC
29485, United States

Hours

Reviews

3.6
1,417 reviews
5 stars
546
4 stars
339
3 stars
208
2 stars
97
1 star
227

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported extremely long wait times, often exceeding 30 minutes, especially in the drive-thru.

Order Accuracy

Many reviews highlighted issues with incorrect orders, missing items, and repeated mistakes on simple requests.

Cleanliness

Several customers noted that the restaurant was dirty, with unclean tables and floors, contributing to a negative dining experience.

Food Quality

Feedback on food quality was mixed; while some enjoyed the freshness and taste, others received cold or poorly prepared meals.

Customer Service

Customer service was often described as unprofessional and rude, with staff appearing disinterested in their work.
  • MG
    Mary Gadsden
    Nov 5, 2025
    5.0
    Great service and fast
  • JB
    John Busco
    Nov 3, 2025
    1.0
    Just not sure how hard it is to ask for professional, quick service. Definitely needs some management change or involvement in what customers are actually receiving - if they even care
  • JG
    Jolita Gladden
    Oct 28, 2025
    1.0
    My daughter & I did a mobile order (drive thru pickup) for a Dave's single (we had a promo code) & a separate order for 2 small fries& a caramel cold foam coffee. When we got yo the window, there was no greeting. She just gave us our sandwiches & a bag with 1 order of fries. I checked the burgers & asked if 1 of the burgers could be remade with no mayo (I specified on the app no mayo). The young lady at the window looked at another woman & repeated what I asked. The woman went on saying the app dis not specify no mayo. I tried to use a napkin to take off the mayo but it was too much & too messy. So, I asked again if I could give the burger back & get it with no mayo. She said to pull up by the door. We pulled up & they brought out the drink & another burger. However, we still only had 1 order of fries & it was a half order. I was done with everything by then & just left. I would expect this from BK. But, not Wendy's. Well, until now.
  • DW
    David Welch
    Oct 26, 2025
    3.0
    I had to wait 10 minutes to be served. Then I gave order. When order was completed it toke 8 minute to get . It was breakfast time. I was the only customer in there. Vehicles were leaving because of slow service
  • EI
    E I
    Oct 24, 2025
    1.0
    My boyfriend and I had gotten the munchies and thought Wendy's would be nice for us for hunger. I was so wrong after we got the food. Not only they make your customers wait 45 minutes to 1 hour for food in person and take forever in drive thru, they are just as bad when it comes to delivery. We ordered a Large Biggie Bag with a bacon cheeseburger, spicy nuggets, fries, and a large chocolate frosty and 4 extra burgers. Only received 4 out of 3 burgers. Not only that, I had my burger set in a specific manner. No onion, no pickle, no mustard. Only Ketchup and Bacon. I have no onions because I'm allergic to them, and guess what? I had extra onion and extra pickle on my burger as well extra mustard mixed in with the ketchup. I removed the onion and pickle with no doubt i couldn't even bring myself to eat it without gagging the burger was extremely cold. I moved onto my frosty shared it with my boyfriend then decided to finish it off took a sip of the melted chocolate and then tasted something off I went to go pull it out of my mouth and what do you know a piece of hair was in my frosty that had made it into my mouth. I was furious like extremely mad. I then called the store and what do you know rang and rang. So I said what the actual you know the rest so i moved to my fries tried to ignore my hunger fries were cold and soggy as well unsalted so at this point I gave up eating and decided to come here and leave a review... from Fast Food worker to Fast Food worker yall should know better on your health codes and such because this is so uncalled for. Nobody should have to pull hair out their mouth when they eat. Not only that I shouldn't have to wait 45 minutes to 1 hour for food (in person), yalls drive time shouldn't be extremely high, yall need to do your jobs quit messing around, oh and yall need to wear your hair properly.. as well as quit vaping in the back by the food. I'm talking about overall going to this location for quite some time

Frequently Asked Questions About Wendy's

Is Oakbrook Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

Is Wendy’s delivery available near me?

To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.