Smashburger® is a leading fast-casual better burger restaurant that is redefining its category by providing a burger experience that combines the superior product, service and atmosphere associated with sit-down casual dining and the speed and convenience associated with quick-service restaurants. With its handcrafted comfort foods ranging from smashed-to-order burgers, handspun Haagen-Dazs® milkshakes, chicken sandwiches, salads, and sides made with fresh, premium ingredients and quick served in less than six minutes, Smashburger® is putting the burger back at the center of the consumer dining experience. As the fastest restaurant company to reach the 100-unit milestone, Smashburger® is well on its way to becoming a leading international brand.
Customers have mixed feelings about the food quality, with some praising the burgers and fries while others noted inconsistencies and issues with dryness or lack of flavor.
Service Issues
Numerous reviews highlighted poor service experiences, including rude staff, long wait times, and incorrect orders.
Cleanliness
Several customers reported cleanliness issues, including dirty tables and restrooms, impacting their overall dining experience.
Pricing Concerns
Many customers felt that the prices were high for the quality of food received, with some stating it was overpriced compared to other options.
Positive Experiences
Despite the negatives, there were several positive reviews praising the deliciousness of the burgers, friendly staff, and overall enjoyable experiences.
JJ
James
Nov 13, 2025
5.0
Just started eating here, but now have been 3 times ! The burgers are cooked to order - that means they are hot 🔥 when you bite into them. Thx fries are also fresh and delicious. The All-american is easy on the budget and very tasty. IMHO these even best 5Guys and much less expensive. The staff are always very nice and courteous. I wish they had wifi for those dining in. Bon appetit 👨🍳
JB
Jeb Bennett
Oct 31, 2025
5.0
Thank you !!! I seriously want to take the time to tell y’all that you are making the best burger I ever had , place is so good and a real great atmosphere, your employees rock too, great service. Please keep the Colorado on the menu for ever ! And please can y’all open up on James island , it would do good by the beach ! Keep it up you got a customer for life !
DJ
David Johnson
Oct 31, 2025
5.0
This is the best burger in Charleston. If it was closer I’d be a regular. I always eat up here when I’m up here for work.
KK
Kenedi
Oct 30, 2025
1.0
Cashier is rude they literally rolled their eyes and made my family & I felt uncomfortable we just wanted a small meal before closing and they weren’t having it they even made the food sloppy bc they were mad i came in a few minutes before closing
SH
Susan Holley
Oct 21, 2025
3.0
young cashier always has an attitude and is far from friendly and inviting. Quality of food has took major drop since first going here. Fries take longer than burgers to come out and burgers are dry and flavorless. Really unfortunate because my family really enjoyed this place when we first went each time it's worse, to point I do not think I will spend anymore money here. Seems clean bathrooms are tidy and stocked.
What kind of restaurant is Smashburger and what food do they offer?
Smashburger is a leading fast-casual burger restaurant offering smashed-to-order burgers, handspun Haagen-Dazs® milkshakes, chicken sandwiches, salads, and sides made with fresh, premium ingredients.
What are the operating hours for Smashburger's dine-in service?
Smashburger is open Monday to Thursday from 10:30 AM to 9:00 PM, Friday and Saturday from 10:30 AM to 10:00 PM, and Sunday from 10:30 AM to 9:00 PM for dine-in.
When is Smashburger available for delivery?
Delivery hours are Monday to Thursday and Sunday from 10:00 AM to 8:30 PM, and Friday and Saturday from 11:00 AM to 9:30 PM.
Does Smashburger offer online ordering and a digital menu?
Yes, Smashburger offers online ordering and a digital menu accessible via their Smashburger app or website links.
Is Smashburger family-friendly and accommodating to children?
Yes, Smashburger welcomes families and children and provides features like high chairs and a children's menu.
Does Smashburger serve breakfast, lunch, and dinner?
Yes, Smashburger serves breakfast, lunch, and dinner with a variety of comfort foods.
What payment methods are accepted at Smashburger?
Smashburger accepts debit cards, credit cards, and mobile NFC payments. They do not require cash only payment.
Are there seating options available at Smashburger?
Yes, Smashburger has indoor seating as well as outdoor seating available.
What nearby places can I visit when I come to Smashburger at Azalea Station?
Nearby places include Eyemart Express for eyewear and optometry needs, H&R Block for accounting services, and European Wax Center for waxing and beauty treatments. You can conveniently visit these spots before or after enjoying a meal at Smashburger.
Are there other dining options near Smashburger at Azalea Square Shopping Center?
Yes, the Azalea Square Shopping Center near Smashburger includes Newk's Eatery, Chicken Salad Chick, Logan's Roadhouse, Cajun House, Seasons Of Tokyo, Crumbl Cookies, and TCBY Azalea Square offering a wide variety of cuisines and desserts to explore.