Panera Bread

Reviews

• AB

  Andrea Berckefeldt

  Feb 27, 2026
  5.0
  The staff was friendly and greeted customers quickly. I had the turkey and cheddar sandwich and rustic potato soup for my choose two. Everything was fresh and tasted great! The atmosphere was clean and quiet.
• RK

  Roumen Karamanov

  Feb 27, 2026
  1.0
  I placed an online order at 7:45 AM to be picked up a little after 9:00 AM. I arrived at 9:00 AM and let the staff know I was there for my order, which was supposed to be ready in about 10 minutes. I was told they were working on it. While waiting, a customer in front of me purchased the last three macaroons from the display. I had macaroons and four soufflés included in my order, which is exactly why I placed it early. At 9:25 AM—15 minutes after my requested pickup time—I was finally called and told they were out of soufflés and macaroons. I was offered substitutions or a refund. What’s frustrating is that macaroons were clearly available at 9:00 AM, yet my order—placed well in advance—was not fulfilled. Online orders should be prioritized and reserved, especially when placed more than an hour earlier. This location appears poorly managed and inefficient. The experience was disappointing and wasted my time. I expect better organization and execution from Panera Bread, especially for scheduled pickup orders.
• JJ

  jordan

  Feb 5, 2026
  1.0
  I’m tired of them getting my order wrong. How YALL mistake a bowl of mac n cheese for potato soup?? And then charge damn near $50 bye
• LR

  Laura Robinson

  Jan 19, 2026
  3.0
  I love panera but this particular location moves very slow. Not sure why? No matter what you order it's like 15 minutes at least...I go if im not in a hurry. If you're in a hurry or don't have time I'd suggest another location through the drive through.
• BZ

  Brianna Zuspann

  Jan 11, 2026
  1.0
  I’ve loved coming to Panera for years, but this was honestly the worst experience I’ve ever had, and unfortunately it will be my last time. The staff was extremely rude and showed no customer service at all. We ordered two Pick Twos with green tea. After we paid, we were told they didn’t have green tea not when we ordered, but after the transaction was already completed. On top of that, we had a BOGO $5 Pick Two offer, and the staff could not figure out how to apply it. To make things worse, our order was missing food. Between the rude staff, the confusion, and the missing items, the entire experience was incredibly frustrating. Overall, the customer service was completely lacking, and I’m very disappointed in Panera, especially after being a loyal customer for so long.

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