Panera Bread

Reviews

• BZ

  Brianna Zuspann

  1 day ago
  1.0
  I’ve loved coming to Panera for years, but this was honestly the worst experience I’ve ever had, and unfortunately it will be my last time. The staff was extremely rude and showed no customer service at all. We ordered two Pick Twos with green tea. After we paid, we were told they didn’t have green tea not when we ordered, but after the transaction was already completed. On top of that, we had a BOGO $5 Pick Two offer, and the staff could not figure out how to apply it. To make things worse, our order was missing food. Between the rude staff, the confusion, and the missing items, the entire experience was incredibly frustrating. Overall, the customer service was completely lacking, and I’m very disappointed in Panera, especially after being a loyal customer for so long.
• TB

  Ted Behling

  Jan 4, 2026
  2.0
  My togo order placed in the app was provided 30 minutes late, even though they weren't that busy. When I asked about it, the assistant manager was rude and argumentative. The order I received was missing items, some items were wrong, and we somehow got an extra sandwich. Kitchen operation (sandwich line, visible to customers) was extremely disorganized. Manager was already scolding staff repeatedly when I first walked up. Between this experience and the bad value for money to start with, that was definitely my last time at Panera.
• VJ

  Vicki Jones

  Dec 16, 2025
  5.0
  Can't beat their broccoli and cheese soup. Perfect for a cold night. Service was friendly and quick
• YB

  Yvonne Bonneau

  Dec 11, 2025
  3.0
  This place needs an update!! Other than that and the staff is super friendly. Food is always great!
• BE

  Brennon Ellson

  Dec 10, 2025
  1.0
  I highly advise AGAINST eating here - save your time, frustration, and money and visit Honeybaked Ham Co. across the parking lot, or McAllister’s deli across the street. Instead of asking you what you want they should start off with “Here’s what we have” - this restaurant is always out of high-demand items, such as the bread bowls, soups, drinks and salads- it’s honestly bewildering how many times I have visited this location and they still manage to be out of more than half of the soups, salads, and certain ingredients in sandwiches. The staff is too busy having casual conversations to do their jobs and check stock of items BEFORE they are ordered. There were 2 totally unrelated items that were out of stock as part of my order. We were not notified until 10-15 minutes AFTER we had ordered. There is no communication between FOH and BOH staff- with the exception of the person running the register, I would almost say the remainder of the staff previously worked in the kitchen at a prison. I highly advise AGAINST eating here - save your time, frustration, and money and visit Honeybaked Ham Co. across the parking lot, or McAllister’s deli across the street. We will not be eating here again. If you are the franchise owner or store manager, I advise going into a line of business that does not involve stocking items. You are failing.

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