McDonald's

3.3
356 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantIce Cream ShopCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • TakeoutAvailable
  • DebitAvailable
  • Mobile paymentsAvailable
  • Cash onlyNot available

Location

McDonald's
2909 West 5th North Street, Summerville, SC
29483, United States

Hours

Reviews

3.3
356 reviews
5 stars
126
4 stars
66
3 stars
35
2 stars
34
1 star
95

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed reviews on staff friendliness; some employees are praised for their helpfulness while others are noted for rudeness and inattentiveness.

Order Accuracy

Frequent complaints about incorrect orders and missing items, with many customers expressing frustration over repeated mistakes.

Speed of Service

Consistently reported slow service, particularly in the drive-thru, with long wait times noted by multiple customers.

Food Quality

Inconsistent food quality, with reports of cold, undercooked, or poorly prepared items, although some customers mention fresh and hot food on occasion.

Cleanliness and Environment

The location is described as clean, but some customers express concerns about employee behavior and overall atmosphere.
  • JS
    Justin Simmons
    Nov 12, 2025
    5.0
    Came in for a quick stop. I met an amazing lady named Angela, she gave a genuine vibe. Her costumer service was Top Tier.
  • AC
    Amber Cusack
    Nov 4, 2025
    1.0
    They can never get my order correct I think I’m done here Back in line to see if they will fix their mistake ……… Yea no help I think the manager needs help from head McDonalds office this wasn’t the first interaction with a mistake this big
  • MS
    Megan Smith
    Oct 31, 2025
    3.0
    I went by to grab some food at 11:30p. I sat for 5 min before I even said “helloooo” and then waited another 2 min before I was asked what I wanted. I ordered a 10pc nugget meal and very clearly requested honey mustard for my sauce and I asked for 2 apple pies; I was told they didn’t have any apple pies so then I pivoted to 2 sundaes and was told that the “machine was down”. When I asked if the machine was down or if they were cleaning it, I was told that the machine “shuts down at 11p”. I pull around to pay, go to the 1st window, no one’s there, I pull up to the 2nd window and after a min or 2 the girl comes to take payment. I get and the sauces I very clearly requested were not in there and instead I was given sweet n sour sauce and the fries weren’t exactly hot when we received them. If chick-fil-a can run as efficiently as it does and if their employees can get the order correct when they bag it and give you fresh food & prompt service, why can’t crews at McDonalds do this as well? Make it make sense.
  • EG
    Eric Glynn
    Oct 10, 2025
    5.0
    I usually font mess with McDonalds but since I work up the road its convient. I have come here several occasions. All several times I happened to be served by Adrian I believe his name was. Young gentleman with gold teeth. This young man is always making the environment and experience fantastic. He has a great attitude and is very customer friendly i hope he gets moved into a management position as he is very optimistic and professional. Will be back
  • AM
    Austin Melton
    Oct 10, 2025
    3.0
    I usually come here every morning for breakfast and I never had any issues with any of the staff, the lady at the drive thru is very nice and so is everyone on the afternoon shift. Had a mistake on my drink order twice but I never made a big deal about it, mistakes happen and it really wasn't a big deal for me. They asked me to pull forward while they remake my drink, which I had no problems doing and didn't even complain. For some reason the lady at the second window had an attitude and told me I always order iced coffee and return it asking for a hot coffee every morning. I have never had iced coffee in my entire life, and I was still nice about it, just telling her I didn't say iced and I just want a hot coffee. Even if I did make a mistake and order the wrong item, I don't understand why she had to respond that way. She had an attitude again and told me "okay, well it's going to be a minute." Which was never an issue, I understand they have to remake it and it takes a little time. She just hands the coffee to me, slams the window closed, and walks away before I can even say thank you. Never had an issue here before and the rest of the staff is very nice. I don't want anyone getting in trouble, I just don't think it takes much effort to be kind.

Frequently Asked Questions About McDonald's

What are the regular operating hours for McDonald's in Summerville, SC?

McDonald's operates from 5:00 AM to 11:00 PM Monday through Wednesday and Sunday, and from 5:00 AM to 2:00 AM Thursday through Saturday.

When is the drive-through service available at this McDonald's location?

The drive-through is open from 5:00 AM to 11:00 PM Monday through Wednesday and Sunday, and from 5:00 AM to 2:00 AM Thursday through Saturday.