Chipotle Mexican Grill

Reviews

• AR

  Amber Rusch

  2 days ago
  1.0
  Skip this location and go to the St. James Chipotle instead. This was our third time trying this store, hoping it would be better, but it was actually worse than the previous visits. Every time we walk in, the employees look completely miserable and the atmosphere feels very unwelcoming. Tonight’s experience really sealed it for us. The employee (older lady) serving us didn’t greet us at all and the interaction felt very awkward and unfriendly. She told us there was no white rice available, yet the customer directly behind us was given white rice after another employee went to the drive-thru line to get it. When it came time to add chicken to my bowl, she literally scraped the bottom of the pan to collect small crumbs to put in my bowl. Meanwhile, there was clearly more chicken available on the drive-thru line and fresh chicken being cut in the kitchen. The chicken I received looked old and like it had been sitting there for a while. We paid over $40 for two bowls, and they were the smallest portions we have ever been served at any Chipotle. My husband even paid for extra meat, which made it even more frustrating. At this point, after three disappointing visits, we won’t be returning to this location. If you want decent portions, fresh food and better service, do yourself a favor and go to the St. James location instead.
• BP

  Brianna Parsons

  5 days ago
  1.0
  SHORTED ME ON EVERYTHING. I’ve been a fan of Chipotle for YEARS and I gotta say this location and the other one in Summerville is awful. Out of everything so therefore my order was wrong and gave me the wrong drink. DO BETTER MANAGEMENT especially with the growth in the area and this just opened last year. Terrible first impression
• RI

  Rachelle Igoe

  6 days ago
  1.0
  The food was awful. I asked for light sour cream on my burrito, and it was so overloaded that it was literally spilling out of the foil when I unwrapped it. It ended up all over my hands and pants. When I opened the burrito to see what was going on, there were maybe six pieces of chicken inside. The cheese was thickly grated instead of the usual finer shreds, so it didn’t melt at all, and the burrito itself was cold. The rest of the meals were just as disappointing. Portions were noticeably smaller than they should have been and several items were cold. The pickup process was also frustrating. I ordered for counter pickup, but the food was placed in the drive-through line instead. I had to ask where my order was, and who knows how long it had been sitting there before I got it. I tried calling the store afterward, but you can’t actually speak to anyone there. The call routes to a call center, where I was told the location sends calls there because they’re “too busy.” That was surprising considering there were no customers in the restaurant when I picked up the order. I know it’s “just a burrito,” but dinner for three people was over $50, and we didn’t add anything extra or make special modifications to the items. At that price, I expect the order to be made correctly and served hot. Experiences like this are exactly why eating out so often ends up feeling expensive and disappointing.
• AL

  autumn lawso

  Feb 27, 2026
  1.0
  I just want my $27 back. Ordered two steak bowls. The steak was hard or just fat. One of my bowls had a huge chunk of fat and a couple edible pieces. Ridiculous. The rice was hard. The pico was soggy like it sat out for days. The girl who was working the register was obnoxiously rude to me and the guy making the food. Chips were stale. I didn’t even get a receipt (which I would’ve went right back and demanded a refund since both bowls and chips went in the trash) because she didn’t care even finish let me grabbing my food and walk away before checking out the next customer. Worst location ever.
• AM

  Adam Merconi

  Feb 8, 2026
  2.0
  I usually like Chipotle, but this visit just wasn’t it. The line moved super slow—even though it wasn’t that busy—and the food looked like it had been sitting out for a while. My bowl came out kind of lukewarm and the rice was hard in spots, which was disappointing because I normally count on them for something fresh and quick. On top of that, they missed my guac even after I paid extra, and when I asked about it, the staff seemed annoyed instead of just fixing it. I get that everyone has busy days, but the overall vibe here just felt rushed and careless. I’ll probably try another location next time.I usually like Chipotle, but this visit just wasn’t it. The line moved super slow—even though it wasn’t that busy—and the food looked like it had been sitting out for a while. My bowl came out kind of lukewarm and the rice was hard in spots, which was disappointing because I normally count on them for something fresh and quick. On top of that, they missed my guac even after I paid extra, and when I asked about it, the staff seemed annoyed instead of just fixing it. I get that everyone has busy days, but the overall vibe here just felt rushed and careless. I’ll probably try another location next time.

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