Business Details
About
Steak HouseBarRestaurantAmerican Restaurant
Rick Erwin’s Level 10 brings elevated dining to Spartanburg with stunning views from the 10th floor, refined cuisine, and exceptional service. Located atop the AC Hotel, guests can enjoy handcrafted dishes by Executive Chef Ben Sanders in a sleek dining room or on the scenic outdoor terrace. Perfect for special occasions or business gatherings, the private Board Room offers space for up to 24 guests with no rental fee. Recognized by OpenTable and Wine Spectator, Level 10 delivers a premier culinary experience in the Upstate.
Location
Hours
Reviews
4.3
787 reviews
5 stars
545
4 stars
93
3 stars
49
2 stars
38
1 star
62
What are people saying?
AI-generated from recent customer reviews
Service Issues
Multiple reviews highlighted poor service, including long wait times for food and inattentive staff, leading to negative dining experiences.
Food Quality
While some customers praised the food, many reported issues with overcooked or poorly prepared dishes, particularly steaks.
Atmosphere
The restaurant's atmosphere received positive remarks for its ambiance and views, although some noted inconsistencies in seating and comfort.
Staff Performance
Several servers received commendations for their attentiveness and friendliness, but there were also complaints about unprofessional behavior from some staff.
Management Response
Customers expressed disappointment with management's handling of complaints and issues, indicating a need for better leadership and customer service.
- EGEric Granato3 days ago5.0Excellent restaurant in Spartanburg. The 3 course was very worth it. Coming from the fine dining in Hilton Head and Savannah Level 10 in Spartanburg holds it's own with some of the best in SC.
- TGTaylor GilliamNov 6, 20255.0I had a great time celebrating a birthday and had great food and service
- PPPaul PankratovNov 4, 20255.0I had a wonderful date night with my wife at this restaurant many times! The views from the balcony are great! And the food is phenomenal! Always a good time! The hostess Estella greeted us kindly and our waiter Liya made great recommendations for food! We will be back again!
- HMHolland McDanielNov 1, 20255.0The steak and wine is to die for and the staff is absolutely amazing. Shout out to Christina!!!
- NLNicole LangOct 19, 20251.0The only thing good at this restaurant is the food, but the service and the atmosphere was absolutely horrible, especially for such an upscale restaurant. We waited twenty minutes for someone to geet us and bring us water and then on top of it they have a dress code that they did not enforce as there were adults and kids with flip flops, shorts, and t-shirts on, as well. Also, there were children screaming very loadly and running around the restaurant, which we brought this to our waitress' and the manger's attention and all they did was say sorry, but they did nothing to correct the situation. We were celebrating our thirteenth wedding anniversary and my husband passing a big huge test, which our evening was completely ruined at that point. The manager said he would do something for us, but he did nothing for us at all. We will never go back to this restaurant ever again, but I truly believe if they got new management it could be a really wonderful restaurant, though.
Frequently Asked Questions About Rick Erwin's Level 10
What type of cuisine does Rick Erwin's Level 10 offer?
Rick Erwin's Level 10 offers refined American cuisine with a focus on handcrafted dishes by Executive Chef Ben Sanders.
Where is Rick Erwin's Level 10 located?
It is located at 225 West Main Street, unit 100, Spartanburg, SC 29306, on the 10th floor of the AC Hotel.
What are the operating hours of Rick Erwin's Level 10?
The restaurant is open Monday through Saturday from 5:00 PM to 10:00 PM and is closed on Sundays and major holidays.
Does Rick Erwin's Level 10 offer private dining or event spaces?
Yes, it has a private Board Room that accommodates up to 24 guests with no rental fee, ideal for special occasions and business gatherings.
How can I contact Rick Erwin's Level 10 for reservations or inquiries?
You can call them at +1 864-531-8825 or email info@rickerwins.com.
Is outdoor seating available at Rick Erwin's Level 10?
Yes, guests can enjoy dining on the scenic outdoor terrace with stunning views from the 10th floor.
What notable recognitions has Rick Erwin's Level 10 received?
The restaurant has been recognized by OpenTable and Wine Spectator for delivering a premier culinary experience.
What nearby accommodations are convenient for visitors to Rick Erwin's Level 10?
The AC Hotel by Marriott Spartanburg is right below the restaurant, making it a convenient accommodation option for guests.
What local spots can I visit before or after dining at Rick Erwin's Level 10?
You can visit nearby places like Pocket Park for a relaxing stroll, Craftaxe Throwing for entertainment, or Coffee, Books, and More for a cozy cafe experience.
Are there nearby places where I can continue to enjoy drinks after dining?
Yes, nearby options include RJ Rockers brewery and bar, The Silo At RJ Rockers restaurant, and Main Street Pub for drinks in a lively atmosphere.