Multiple reviews highlighted unsanitary conditions, particularly in the bathrooms and dining area, with reports of dirty tables and pest issues.
Service Quality
Customers frequently mentioned slow and inattentive service, with some staff displaying poor attitudes and lack of organization.
Product Availability
Several customers expressed frustration over the unavailability of popular items, particularly chocolate ice cream, which was often out of stock.
Food Quality
While some customers enjoyed the food, others found it inconsistent, with complaints about cold or poorly prepared items.
Customer Experience
Despite some positive experiences, many reviews indicated a general dissatisfaction with the overall dining experience, citing issues with service and cleanliness.
CC
Chad Carber
Jan 4, 2026
4.0
The ice cream was good and the service was reasonably quick.
LY
Lisa Young
Dec 13, 2025
3.0
The ice cream was delicious, buuuut… the dine-in experience could use some work. Tables need to be wiped thoroughly and more frequently. A baby wipe I ran over the table came back brown when I went along the sides of the table. Women’s restroom had a faint aroma of sewer, broken stall doors and TP/paper towel dispensers, and very sticky floors (probably from dirty or improperly diluted mop water).
HG
Heather Guerin
Dec 9, 2025
1.0
They don't have chocolate ice-cream..?!
The first and ONLY D.Q. that we've been to that didn't offer chocolate ice-cream. Always had a " twist" ice-cream cone with sprinkles. No chocolate... NO sprinkles. ????! Will never go back to this one , first and last visit.
The employee was surprised that other D.Q. had chocolate . But he was very pleasant.
TO
Taylor Oakes
Nov 23, 2025
1.0
They didn’t flip out blizzards then refused to honor the free.
DR
Denise Rogers
Oct 14, 2025
5.0
We had lunch here. For the money it was fresh and good, no wait in the line either.
What are the operating hours for Dairy Queen Grill & Chill?
The restaurant is open from 10:00 AM to 10:00 PM Monday through Thursday and Sunday, and until 10:30 PM on Friday and Saturday.
Is Dairy Queen Grill & Chill family-friendly and accessible?
Yes, Dairy Queen Grill & Chill is family-friendly, offering booster seats, high chairs, outdoor seating, restrooms, and is wheelchair accessible.
Does Dairy Queen Grill & Chill have drive-thru and mobile ordering options?
Yes, Dairy Queen Grill & Chill offers drive-thru service as well as mobile ordering and rewards through their app.
Where is Dairy Queen Grill & Chill located?
It is located at 100 Dorman Center Dr, Spartanburg, SC 29301-2625, USA.
How can I place an order online for pickup at Dairy Queen Grill & Chill?
You can place an order online for pickup at https://www.dairyqueen.com/en-us/order/pickup/n/42060/
Are there other dining options near Dairy Queen Grill & Chill?
Yes, nearby dining options include Bojangles', Jack in the Box, Chick-fil-A, Olive Garden, Moe's Southwest Grill, Red Crab Juicy Seafood, Jin Jin Buffet Sushi & Grill, and LongHorn Steakhouse.
What shopping opportunities are available near Dairy Queen Grill & Chill?
Nearby shopping includes Shoe Station, Shoe Carnival, The Vitamin Shoppe, Red Wing Shoes, T.J.Maxx, Aaron's Inc., Ross Dress for Less, Pier 1 Imports, Five Below, and The Home Depot.
Are there any health and wellness services near Dairy Queen Grill & Chill?
Yes, Prisma Health Urgent Care - Spartanburg provides urgent care services nearby, as well as The Vitamin Shoppe for vitamins and supplements.
How can customers benefit from visiting nearby places before or after dining at Dairy Queen Grill & Chill?
Customers can enjoy convenient shopping for shoes at Shoe Station and Shoe Carnival, grab a meal at nearby restaurants like Chick-fil-A or Olive Garden, and access health services at Prisma Health Urgent Care, making Dairy Queen Grill & Chill a central and accessible dining spot in Spartanburg.