Chipotle Mexican Grill

Reviews

• TG

  Tyger Suggs (GSTyger)

  Feb 20, 2026
  5.0
  Food is good and they only charge extra for meat and like queso which is figured, employees are nice most the time especially if you are also nice.
• MP

  Max Poz

  Feb 19, 2026
  1.0
  Horrible. They give you the whole entire bowl of rice and barely any chicken, or any other toppings and that place smells awful
• EH

  Ej Healey

  Feb 15, 2026
  1.0
  My kids ordered via the app for the Chipotle lane. My daughter arrived a few minutes before it was ready, which was fine as there was a car at the window. When she got to the window about 10 minutes later she was on speaker phone with us, as she was bored waiting almost 15 minutes, so I heard the entire interaction. The girl that was working the window informed her that her order had already been picked up and that she wasn’t remaking it. My daughter stated it wasn’t picked up by us and wanted to know what could be done. The Chipotle employee asked if it was DoorDash, to which my daughter responded no. She proceeds to tell my daughter it was(my daughter showed her it was from the app), she’s not remaking it and needs to pull up. Upon hearing this I decided I would be making a visit into the store because it was not my child’s fault that this location gave their order away, and we would need either a refund or for the order to be fulfilled. As we were pulling into the parking lot we received a phone call that our order was ready and why hadn’t the girl come back through the drive thru to get it? Well, that isn’t what she was told to do, she was instructed to pull up, like she was in the way or something. I went in with my other child, he took the food and I asked what the protocol was to ensure this didn’t happen in the future. My inquiry was immediately met with defensive responses and attitude like my daughter had experienced in the drive thru(same employee, so not shocked about that). I was told my kids or any of us would need to show our order in the future to ensure we get it. This doesn’t make any sense as showing that, which she had already done, did not ensure that another person didn’t take our order. When I pointed this out the employee became even more aggressive and insisted I was lying. She was so over the top that another employee tried to calm her down and told her to stop. This could have easily been handled with a “I’m sorry there has been an issue with your order, we will get it right as soon as possible, can you please pull back around”. That was not the case, all we got was an attitude, defensiveness and a person unwilling to admit a mistake had happened and instead wanted to blame us. I will admit that at the end of this exchange I was so heated by the attitude and rudeness that I myself did not act accordingly when she offered me her shirt and to take a job there(this was a very weird comeback to me questioning the protocol of order pickup) so I told her I didn’t want a job there nor did I eat this crap. If this worker is the manager you need some serious training in customer service and deescalation, if she is not you need to find out why the management allowed her to verbally accost a customer and make a scene in the restaurant that left the other customers visibly upset. I was not in the wrong but was treated as such, from the get-go. Never once were we apologized to for this mistake nor how it was handled. While the kids order from there once or twice a week, they are now rethinking that and will probably use Burrito Hub down the street so as to avoid this type of behavior in the future.
• WG

  William Gebhart

  Feb 9, 2026
  1.0
  Rice is always under cooked and crunchy. The employees don’t care, they’re rude and make it very apparent they hate being there. They ignore you while you stand there waiting for them. If all of these things happened once, I get it, people have off days. Twice, okay that’s weird. 3+ times? They definitely need new management
• BJ

  Benjamin Jones

  Feb 6, 2026
  5.0
  Very efficient service and fresh food. I eat here very frequently at lunchtime on weekdays. The supervisor has this place running like a well oiled machine every time. I don't understand why there's so many poor reviews.

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