Business Details
About
Mexican Restaurant
Chipotle Spartanburg West is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
3.0
1,800 reviews
5 stars
588
4 stars
270
3 stars
150
2 stars
150
1 star
642
What are people saying?
AI-generated from recent customer reviews
Food Quality
Numerous customers reported issues with food quality, including stale, burnt, and undercooked items, leading to dissatisfaction.
Service Issues
Many reviews highlighted poor customer service, with staff being rude, dismissive, and unprofessional, contributing to a negative dining experience.
Cleanliness
Several customers noted unsanitary conditions in the restaurant, including dirty floors and overflowing trash, which detracted from their overall experience.
Inconsistent Portions
Customers frequently complained about small portion sizes, especially when ordering extras, leading to frustration and disappointment.
Management Concerns
There were multiple mentions of poor management practices, including staff shortages, lack of organization, and failure to address customer complaints effectively.
- EWEvan Wireman2 days ago1.0Spent almost 9 dollars just for a cold, stale, half full bag of chips and queso. Wouldn't recommend.
- JCjosh comerNov 8, 20254.0Very good food, simple ingredients. I would recommend familiarizing yourself with their menu & ordering online for pickup. In store employees lack customer service skills and friendliness; this is my estimation in all of my Upstate SC store experiences. Again, always great food.
- ATAshley TruesdaleNov 1, 20251.0Just picked up an online order and made it back home only to find that the chips are all both stale and burnt. They’re pretty dark brown and also chewy. It’s really disgusting and so now I’m left with several cups of dip and nothing to eat them with.
- KFKeaunte FreedOct 27, 20253.0They don't always open on time, so there will be a line of people waiting at the door. The last time this happened, the food also ended up not being good. The rice was hard and crunchy. The few times I've taken a chance on this location has honestly been pretty bad.
- CLCheyanne LindseyOct 24, 20251.0For my first time coming here it was terrible. Be rushed and ignored by the staff. They didn’t get my order right but was sure to charge for what I asked for just didn’t give it to me. And tried acting like I hadn’t paid for it when I went back to the counter to ask. I don’t recommend this place to anyone. If I could he’d give 0 Stars I would. I’ll never be back. Didn’t get our kids meal right only got 1 tortilla when it’s supposed to be 2, they made the salad like a bowl and not a salad was hardly any lettuce in it but they make you feel like you can’t say anything about the way they make it with them moving on the the next person in line before you get the chance.
Frequently Asked Questions About Chipotle Mexican Grill
What are the operating hours of Chipotle Mexican Grill at Spartanburg West?
Chipotle Spartanburg West is open daily from 10:45 AM to 10:00 PM.
Where is Chipotle Mexican Grill Spartanburg West located?
It is located at 1490 Wo Ezell Blvd, Suite A, Spartanburg, SC 29301, USA.
Does Chipotle Spartanburg West offer online ordering and delivery?
Yes, Chipotle Spartanburg West offers both in-store pickup and delivery services, and you can order online via their website or the Chipotle app.
How can I contact Chipotle Spartanburg West for inquiries or catering orders?
You can contact them by phone at +1 864-574-1305 or email at sc.1680.spartanburg@chipotle.com.
What type of food does Chipotle Spartanburg West serve?
They serve customizable Mexican-inspired fast-casual food including burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, wholesome ingredients.
Are there catering services available at Chipotle Spartanburg West?
Yes, Chipotle offers catering services including delivery for events and gatherings.
What are some nearby restaurants customers can visit before or after dining at Chipotle Spartanburg West?
Nearby restaurants include Tropical Smoothie Cafe, Olive Garden Italian Restaurant, The Habit Burger Grill, Buffalo Wild Wings, Moe's Southwest Grill, and Burger King, offering a variety of dining options in the area.
Are there nearby places in Spartanburg West for families and kids to visit?
Yes, Monkey Joe’s Spartanburg SC is a nearby playground and party supply center that families can enjoy along with their visit to Chipotle.
Can customers visiting Chipotle Spartanburg West access local services nearby?
Yes, nearby services include banks like Truist and automotive services such as SpeeDee Oil Change & Auto Service and U-Haul Neighborhood Dealer for various customer needs.
Where can I find more information about Chipotle Mexican Grill online?
You can visit their official website at https://www.chipotle.com or follow their social media channels on Facebook, Instagram (@chipotle), Twitter (@ChipotleTweets), Pinterest, LinkedIn, and YouTube for updates and offers.