Since 1977, Bojangles has been serving boldly seasoned chicken, scratch-made biscuits, Legendary Iced Tea® and all the classic Southern fixin’s for breakfast, lunch and dinner. All your favorites are only a tap away with the Bojangles app, whether you’re craving chicken tenders, a chicken biscuit or a family meal with a whole lot of everything for everyone.
Numerous customers reported long wait times, incorrect orders, and rude staff, leading to a negative perception of service quality.
Food Quality
Feedback indicated inconsistent food quality, with complaints about cold, stale, or improperly prepared items, including biscuits and chicken.
Cleanliness
While some reviews praised cleanliness, others noted dirty tables and unsanitary conditions, suggesting inconsistency in maintenance.
Customer Experience
Many customers expressed disappointment with their overall experience, citing poor management and lack of customer service.
Positive Notes
Despite the negative feedback, some customers enjoyed the food and praised specific staff members for their friendliness and service.
JC
Jonathan Curll
3 days ago
5.0
Got a free gift card. My wife didn't like the chicken. Said it was spicy. Can't please everyone.
CB
Christina Beard
Nov 9, 2025
5.0
Super nice and friendly staff and really clean, even the bathroom! Easy access on and off if the interstate.
BB
B
Nov 9, 2025
4.0
I've been through multiple times, both inside and out, and I gotta say- its pretty solid! Though, the gravy is a bit watery, more like wheat water with a couple chunks of sausage. The A.I drive through is really, REALLY offputting too, its really rigid and kinda rough. All in all, solid stop
IB
Ilona Bostian
Oct 27, 2025
5.0
It was hot and fresh!
AP
Ash Pack
Sep 22, 2025
1.0
It takes forever to get ANYTHING from these ppl it's terrible every time I go there and I won't be returning.