At Wendy’s in Simpsonville, SC we’re serving burgers made with 100% fresh, never frozen beef. Order natural cut fries, Wendy’s classic chicken nuggets, fresh salads, a sweet Frosty®, or meaty Baconator® at a Wendy’s near you. See our Wendy’s Simpsonville, SC hours, Wendy’s coupons and menu. Download the Wendy’s app to get Wendy’s specials and deals.
Numerous reviews highlighted poor customer service, including rudeness from staff and management, long wait times, and incorrect orders.
Food Quality
Many customers reported receiving cold, poorly prepared food, with several instances of missing items or incorrect orders.
Management Issues
Frequent complaints about unprofessional management and lack of proper staffing during busy hours contributed to negative experiences.
Cleanliness
Several reviews mentioned unsanitary conditions, including dirty floors and unkempt areas, which detracted from the overall dining experience.
Inconsistent Experience
While some customers had positive experiences with friendly service and good food, these were overshadowed by the majority of negative feedback.
SS
Sierra
Jan 1, 2026
1.0
I went to Wendy’s on December 31,2025 and ordered 4 Junior Bacon Cheeseburger. Two were to made regular and the other two just add onions and pickles. When I got them they were cold. I looked at one to make sure that the two didn’t add onions or pickles on them. They didn’t. I didn’t dig around in the burgers to look for everything on each burger because 3 burgers weren’t mine. I didn’t think I would have to look for BACON AND MAYO, which are standard for the Bacon and Cheese Jr Burger. When I dropped off the burgers, none had bacon or mayo. How do you leave off bacon on the Jr. Bacon and Cheese Burger? I don’t know, but they did on all four burgers. Two of the burgers were missing lettuce, tomatoes, mayo and bacon and all the burgers were cold. I know they had been sitting there and then they made them. They weren’t even warm.
I called last night to talk to the manager, who turned out not to be the manager apparently. I spoke with a gentleman for less than a minute. He hung up on me and I called back later and another guy answered and said he was the manager. He wouldn’t take my name and ask a manager to call me or give me corporate number. He said something to the fact he couldn’t give me that information because it was personal. Then he hung up on me as I was asking another question. He refused to have anyone call me or take my name to pass it on to another manager or give me corporate number.
If you have an issue with this location, you’re out of luck.
AB
Ashley Born
Dec 20, 2025
1.0
I am utterly disgusted by the experience. They made me go through the drive-thru three times before finally giving me my order, and then they told me they didn't have bacon for the Baconator fries, even after taking my order. I am ashamed of the staff working there on December 20, 2025, at 1 a.m. The employees were rude, and I saw the manager slip money into her own pocket, which is shameful. What has the world come to today?
RH
Renny H
Dec 19, 2025
1.0
The food was very cold and the service was bad really bad I couldn’t eat all of it
AA
Ashley
Dec 8, 2025
1.0
Went through the drive through last night..was told they were out of chicken fingers and six different types of drinks.. Caucasian female manager was very rude and unprofessional..this place shouldn't be open if both is available and if the customer service is trash..Sad when it's management...🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬
JT
Jessica Trippi
Dec 7, 2025
5.0
We showed up when they were massively busy. The manager at 630pm on December 7th was training a new cashier. They got all of the food out quick. They held conversation with my kid the entire time. So kind and welcoming. We normally order drive thru but went inside to pick it up. Their happiness and kindness radiated off of them and it makes us want to go back and dine in in the future.