Pizza Hut

Reviews

• MD

  Mike Domler

  2 days ago
  1.0
  Zero stars is not an option. Ordered online on the pizza hut website for my customer and I. Missed a call 30 minutes later. When I called back, I was informed that part of my order could not be produced due to them not having the ingredients. (pasta noodles) I was told they couldn't refund my $ because doordash had already accepted my order, and that I would have to call doordash for the refund. (Had I known they were going to sell my credit card info online, I would have gone directly to doordash) Meanwhile while I waited 15 minutes for the manager to come to the phone, I can hear the other employees in the background laughing and horsing around. Once the manager got on the phone, I was not greeted with a hello, this is "name" the manager, it was simply a hello. When i asked if it was the manager, the only answer i received was "yeah". After some back and forth, the manager said that i would have to speak with the dm the next day. (At this point there has been 45 min on the phone) When i asked what time the dm would be in, I was promptly answered with a snooty "in the morning" response. I had to ask specifically "what time?" again with an attitude the answer was "when we open" I actually had to ask what time that was, to which was answered 10am. I informed said manager that I would be there in person and the phone call ended. Immediately afterwards I contacted the doordash delivery driver through the message that was sent to me for confirmation of my order and informed them that the order had been canceled so they could go about their night and do other deliveries. The doordash driver didn't know how to cancel the order and informed me that I needed to contact doordash directly. (10 min phone call) Once i called doordash, Doordash said they could not refund the $, and that I would have to contact pizza hut for the refund. When I asked for doordash's corporate phone number, they gave me "pizza hut's corporate number. I lost a total of 2 hours of work trying to resolve this issue to no resolve, now paying for an Uber for my customer to get a ride home and for a meal that was not received. Total loss of $50 for the meal, $25 for the Uber ride, $120 labor($60/hr), and a possibility of a lost customer in my future. Avoid this place like the plague.
• MW

  Matthew Wilson

  5 days ago
  5.0
  Brittany id awesome love the outcome of this place
• HN

  Hunter Nicholson

  Feb 24, 2026
  5.0
  Had great experience great customer service walk in and out food was ready and very good plan to be back
• LC

  Laurie Calvert

  Feb 22, 2026
  5.0
  Always great quality and quick service!
• AA

  Aleigha

  Jan 24, 2026
  5.0
  Out of all the stores that I go to in Seneca South Carolina Pizza Hut in Seneca her name is Brittany I believe that she is the GM she has the most and the most respectful customer service she is very supportive she is very understanding and she is very talented about her job and I believe that more businesses should bring more people in like her this is the reason we come back to Pizza Hut she is the reason the food's perfect thank you all so much thank you Miss Brittany

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