Certified by Chipotle Mexican Grill • Mar 01, 2026
Mexican Restaurant
Chipotle Hartwell Village is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Location
Certified by Chipotle Mexican Grill • Mar 01, 2026
Certified by Chipotle Mexican Grill • Mar 01, 2026
Reviews
1.7
156 reviews
5 stars
20
4 stars
3
3 stars
4
2 stars
11
1 star
118
What are people saying?
AI-generated from recent customer reviews
Service Quality
Numerous reviews highlighted rude and unprofessional staff, with many customers experiencing long wait times and incorrect orders.
Food Availability
Customers frequently reported that the restaurant was out of various menu items, including staples like chicken and rice, leading to frustration.
Cleanliness
The location was often described as dirty, with unclean tables, overflowing trash, and unsanitary food preparation areas.
Portion Sizes
Many customers complained about small portion sizes and inconsistent food quality, often feeling that they did not receive value for their money.
Management Issues
Several reviews pointed to poor management and staffing problems, suggesting a lack of oversight and training for employees.
BS
Bryleigh Saylors
Feb 23, 2026
1.0
After seeing other people’s disappointing experiences, I’m really scared I’ve consumed food from here. To start, I probably come here around 3-4 times a month and it has NEVER failed, they do not have fajita veggies. To be an establishment that pushes health so much, how do you not have vegetables? Never even cooking more either. Today one person was working the dine in line with about 12-15 people trying to order. When it became my turn, he starts picking up the serving utensils and saying “is brown rice okay? Are black beans okay? Is sour cream okay?” Since when do the workers decide what goes in the bowl…? Another worker is sweeping the floor (which definitely needed to be done) but then walks up to the counter and starts serving people without washing their hands or putting gloves on. Thank GOD that person was not preparing my food. After finally getting though the line, they are all out of 1. Forks 2. Ice 3. Napkins. All three trash cans are overflowing. Something genuinely has to be done.
AL
Aidan Leigh
Feb 23, 2026
1.0
If I could give this place a 0, I would. This is the worst Chipotle I’ve been to in my life and I’ve been eating Chipotle since I was in 4th grade. One dude was taking everyone’s order and he couldn’t even focus because he was “tired”. He was acting high off his ass while everyone else was cooking food, but they still had maybe 4 things that they ran out of. Go to the Downtown location over this place. Q
JC
jesse couch
Feb 16, 2026
1.0
⭐☆☆☆☆ – A Masterclass in How to Ruin a Burrito Night
Location: Chipotle in Clemson, South Carolina
Let me begin by saying I did not walk into this establishment with unrealistic expectations. I came in wanting a burrito bowl and a peaceful meal with my girlfriend. What I received instead was a live demonstration of logistical collapse.
First off — no steak.
Not “we’re cooking more.”
Not “it’ll be five minutes.”
Just… no steak.
You know, one of the main proteins people go to Chipotle for? Gone. Vanished. Apparently Clemson has entered a post-steak society.
Fine. We pivot. We adapt. We survive.
Then we find out there are no chips. None. Not a crumb. Not a broken triangle of salt-dusted corn in sight. A Mexican grill with no chips is like a pool with no water. It’s technically still there, but why?
Now here’s where the evening really transcends into performance art.
My girlfriend wants a quesadilla. Simple enough, right? Wrong. You cannot order a quesadilla in person. Not allowed. Forbidden. The sacred quesadilla must be summoned through the digital realm only. It’s apparently too powerful to be spoken into existence at the counter.
So we’re told to order it online.
While standing inside the restaurant.
Looking at the employees.
Who are looking at us.
So now we’re awkwardly pulling out our phones like we’re trying to buy concert tickets to a sold-out show, just to get melted cheese in a tortilla.
And THEN — the app says it’ll be 25–30 minutes.
We are physically inside the building. There are tortillas. There is cheese. There is a grill. But no. The algorithm demands tribute.
So now I get to eat my food alone while my girlfriend sits there waiting half an hour for something that could have been made in three minutes.
This isn’t fast casual dining. This is bureaucratic dining. This is DMV energy with guac.
I’m not mad that things sell out. I’m not even mad about the app. I’m mad about the absurdity of standing in front of human beings who refuse to make food unless a server in Silicon Valley gives them permission.
If Chipotle Clemson is a social experiment to see how much inconvenience a person will tolerate before losing their mind, congratulations — you’ve gathered valuable data.
One star. And that star is for the rice. The rice showed up.
TM
Tonia Muncy
Feb 14, 2026
1.0
This is the most disgusting chipotle we’ve ever been to. Half of the food containers were empty and food was everywhere. The had no clue how to plate and serve the food. They insisted on fixing all 5 of our dishes at the same time. Very rude. Seriously looked as if the bathrooms have never been cleaned. The soda machine area had no lights and the ice was a mountain up the machine. Had to sit outside cause all the tables were disgusting and the outside was worse but we could just scoop the piles of food off the tables. Used baby wipes to clean it enough to sit and eat. We seriously were afraid to eat our food the place is so disgusting. Really don’t have a positive thing to say. Chips were stale. We’re from out of town taking care of some family matters and it being valentines most places were packed so we chose here. This store gives chipotle a bad name!! Needs to be investigated!!
GS
Graci Sizemore
Feb 14, 2026
1.0
floor?-dirty
sneeze guard?-dirty
windows?-dirty
waitress girl was so rude
out of most things
no forks
food was literally just ok
like i can understand being rude i get that but bro it was actually so disgusting in here. there was food crumbs EVERYWHERE💔