Dunkin'

Reviews

• BH

  Bob Hoover

  Mar 27, 2026
  1.0
  In my 30 years in sales, I have purchased thousands of donuts for sales presentations all over the country from every donut franchise. In all that time I've never had an experience like this. I walked into the Seneca store. Two people were working the counter. No greeting, no eye contact, no acknowledgement whatsoever. I was in fact as invisible as Harry Potter wearing his invisibility cloak. It took me a minute to realize that there is no counter service; you are to place your order at the kiosk. I fumbled with the GUI for a minute or two and finally placed my order and paid. They don't accept cash. I sat down and waited. A few minutes later I heard my name called. The bag was placed on the counter. Apparently, I was still invisible. Nobody looked at me. Nobody saw me. Nobody said thank you. When I got home, I was disappointed to find the donuts and holes were mediocre to poor quality. The holes were kinda soggy and sad. I threw them out. The strawberry iced donut was edible but was clearly made the day before, not at all fresh. It too was a sad representation of what I had purchased hundreds of times before for many years. I cannot recommend the Seneca Dunkin Donut store for its service or its product, both were very poor representations of a once great franchise.
• BP

  Brittany Parmelee

  Feb 20, 2026
  5.0
  I drive from Greenville to Seneca 5 days a week for work and I will SKIP every dunkin til I get to this one. AMAZING! The GM the staff all around THE BEST dunkin in the upstate. My coffee is always the same and fresh. I love it here
• MS

  Mckinesy Sharpe

  Feb 8, 2026
  2.0
  Ok so half the time the drinks are amazing, I always get iced matchas the same way every time. But the consistency of quality is severely lacking. Drinks that are half foam that aren't supposed to have foam, my current matcha that tastes like a cup of milk and is barely green at all, to a funky chemical sweetness sometimes. Honestly I love dunkin and their matcha is my favorite but I might just have to give up, I go multiple times a week on average (2-3) and my drink is correct maybe one of the visits each week. Would post a picture if it would let me post a picture, look up home depots 'green whisper eggshell interior paint'. Just can't understand why a matcha is so complicated here, for them its milk and a presweetened powder.
• SS

  Steven Sheely

  Jan 20, 2026
  2.0
  The donuts where half stale, and squished, and the jelly donuts tasted sour, the coffee had a burnt taste. Even though it was the afternoon, at least change out your donuts, your a donut place for Christ's sake. Only good if you are CRAVING donuts
• JO

  JaNyah Ortega

  Jan 3, 2026
  1.0
  Pretty sure the manager was taking my order through drive through and she was rude. I have never in my life experienced such rudeness in a drive through . I heard her whispering under her breath. Didn’t get my order right. I work in food so I understand being frustrated but not with customers.